Customer Support Representative with Customer Relationship Management (CRM) Skills Salary

A Customer Support Representative with Customer Relationship Management (CRM) skills earns an average salary of $40,307 per year. Most people move on to other jobs if they have more than 20 years' experience in this field.

$29,186 - $58,388
$29K
$41K
$58K
MEDIAN: $40,552
10%
50%
90%

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$11.13 - $21.13
$11
$16
$21
MEDIAN: $15.52
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$29,186 - $58,388  
   
Bonus
$502 - $4,960  
Profit Sharing
$1,028  
Commission
$3,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,280 - $54,114  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 121
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$11.13 - $21.13  
   
Overtime
$18.51 - $34.19  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$502 - $4,960  
   
Commission
$3,500  
Profit Sharing
$1,028  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,280 - $54,114  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 128

Find Out Exactly What You Should Be Paid

United States (change)

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Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Support Representative

Pay by Experience for a Customer Support Representative has a positive trend. An entry-level Customer Support Representative with less than 5 years of experience can expect to earn an average total compensation of $35,000 based on 150 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Support Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $37,000 based on 59 salaries. An experienced Customer Support Representative which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $40,000 based on 42 salaries. A Customer Support Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $48,000 based on 14 salaries.

Pay Difference by Location

National Average: $37,629

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Support Representative

Gender

Female
60 %
Male
40 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 50 votes.
Less than 1 year
4%
1-4 years
55%
5-9 years
18%
10-19 years
16%
20 years or more
6%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Support Representative Salaries

Late-Career
▲28%

Experienced
▲7%

National Average
$38,000

Mid-Career
▼1%

▼7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 50 votes.

Gender

Female
60 %
Male
40 %

Years of Experience

Less than 1 year
4%
1-4 years
55%
5-9 years
18%
10-19 years
16%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 70%
vision benefits
Vision: 63%
no benefits
None: 18%
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