Customer Support Representative Salary

A Customer Support Representative earns an average wage of $14.74 per hour. A skill in Salesforce is associated with high pay for this job. People in this job generally don't have more than 20 years' experience.

$28,731 - $56,364
$29K
$40K
$56K
MEDIAN: $40,231
10%
50%
90%

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$10.32 - $20.21
$10
$15
$20
MEDIAN: $14.81
10%
50%
90%

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$0$56K
Salary $28,731 - $56,364
Bonus $504 - $5,019
Profit Sharing $1,110
Commission $970 - $15,586
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,431 - $51,267
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 370
Hourly Data $0$33
Hourly Rate $10.32 - $20.21
Overtime $16.37 - $33.61
Annual Data $0$51K
Bonus $504 - $5,019
Commission $970 - $15,586
Profit Sharing $1,110
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,431 - $51,267
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 530

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Customer Support Representative

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Common Career Paths for Customer Support Representative


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Customer Support Representative Job Listings

Popular Skills for Customer Support Representative

Pay by Experience Level for Customer Support Representative

Pay by Experience for a Customer Support Representative has a positive trend. An entry-level Customer Support Representative with less than 5 years of experience can expect to earn an average total compensation of $33,000 based on 553 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Support Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $35,000 based on 207 salaries. An experienced Customer Support Representative which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $37,000 based on 127 salaries. A Customer Support Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $41,000 based on 51 salaries.

Pay Difference by Location

National Average: $34,492

Larger city markers indicate a job is popular in that location.

Customer Support Representative Reviews

Q: What is it like working as a Customer Support Representative?

Customer Support Representative in Scottsdale:
"Family work culture."
Pros: I like the honest approach we have here and the stress free work conditions.
Cons: Wish we could work from home.

Customer Support Representative in San Francisco:
"Na."
Pros: Working from home is the biggest perk by far. Also the staff are super friendly and helpful.
Cons: Not having someone to turn to when I need help as I work alone.

Customer Support Representative in Saratoga Springs:
"Very hectic, but great atmosphere."
Pros: The people, definitely folks you want to work with.
Cons: The hours I work for a salaried position make me wary of what my hourly rate works out to.

Related Job Salaries

Key Stats for Customer Support Representative

Gender

Female
62 %
Male
38 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 178 votes.
Less than 1 year
7%
1-4 years
53%
5-9 years
18%
10-19 years
15%
20 years or more
7%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Support Representative Salaries

▲19%

▲8%

▲2%

National Average
$34,000

▼5%

Skills That Affect Customer Support Representative Salaries

Salesforce
▲21%






National Average
$34,000




Oral / Verbal Communication
▼9%

Data Entry
▼13%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 178 votes.

Gender

Female
62 %
Male
38 %

Years of Experience

Less than 1 year
7%
1-4 years
53%
5-9 years
18%
10-19 years
15%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 66%
vision benefits
Vision: 60%
no benefits
None: 22%
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