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Customer Support Specialist Salary

Median pay for Customer Support Specialists in the United States is around $40K per year, but employers in Boston offer the biggest paychecks; average compensation in that city is approximately $53K. Customer Support Specialists will also find cushy salaries in San Francisco (+17 percent), New York (+9 percent), San Diego (+6 percent), and Seattle (+4 percent).

$29,924 - $59,960
(Median)
$30K
$40K
$60K
MEDIAN: $40,335
10%
50%
90%

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$11.71 - $24.00
(Median)
$12
$16
$24
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$29,924 - $59,960  
   
Bonus
$0.00 - $6,082  
Profit Sharing
$1,081 - $3,017  
Commission
$1,000 - $13,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,469 - $56,890  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 262
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$11.71 - $24.00  
   
Overtime
$15.90 - $39.70  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $6,082  
   
Commission
$1,000 - $13,500  
Profit Sharing
$1,081 - $3,017  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,469 - $56,890  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 213

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United States (change)


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Job Description for Customer Support Specialist

Customer support specialists are responsible for diagnosing and troubleshooting customers' problems while maintaining a professional and friendly attitude. They need to collect information from customers on their issues and follow up with them for additional information is needed. Customer support specialists also establish and build good customer relationships by providing high-quality customer service. These professionals must also work well with the rest of the support team, coordinating with them to resolve customer issues. This is generally a full-time position that takes place in an office setting. Work hours vary company to company, as there are many organizations that provide customer support 24 hours a day, seven days a week.

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Customer Support Specialist Tasks

  • Triage requests and send to other staff where appropriate.
  • Update user documentation and frequently asked questions.
  • Work with customers to resolve tickets, following protocols.
  • Record and document interactions, problems, and resolutions.

Customer Support Specialist Job Listings

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Popular Employer Salaries for Customer Support Specialist



Customer Support Specialists generally report applying a varied skill set to their work. Most notably, skills in Customer Relationship Management, Oral / Verbal Communication, Information Technology Support, and Data Entry are correlated to pay that is above average. Those listing Systems Troubleshooting as a skill should be prepared for drastically lower pay. Account Management and Troubleshooting also typically command lower compensation. It is not unusual for someone who knows Customer Relationship Management to be familiar with Customer Service as well.

Pay by Experience Level for Customer Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Workers in their first five years can expect to earn $36K, but people who have been around for five to 10 years earn a noticeably bigger sum of $40K. People with 10 to 20 years of experience make an average of about $40K in this role. Survey participants who have worked for more than two decades report bringing in $42K on average.

Related Job Salaries

United States (change)

Experience Affects Customer Support Specialist Salaries

Late-Career
up arrow 9%

Mid-Career
up arrow 5%


National Average
$38,000


Skills That Affect Customer Support Specialist Salaries


Oral / Verbal Communication
up arrow 6%

Information Technology (IT) Support
up arrow 2%

Data Entry
up arrow 1%

National Average
$38,000

Microsoft Office
up arrow 2%

Problem Solving
up arrow 2%


Troubleshooting
up arrow 6%

Account Management
up arrow 13%

Systems Troubleshooting
up arrow 23%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 69 votes.

Gender

Female
61 %
Male
39 %

Years of Experience

Less than 1 year
8%
1-4 years
42%
5-9 years
25%
10-19 years
20%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 69%
vision benefits Vision: 57% employee benefits None: 15%
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