Customer Support Specialist Salary

Customer Support Specialists earn around $40K annually on average in the United States, but employers pay the most in Boston, offering approximately $54K at the median. Customer Support Specialists can also look forward to large paychecks in cities like San Francisco (+29 percent), New York (+9 percent), San Diego (+6 percent), and Seattle (+4 percent). The figures in this rundown are based on the results of PayScale's salary questionnaire.

$29,850 - $59,228

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$11.62 - $23.02

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$29,850 - $59,228  
   
Bonus
$0.00 - $5,917  
Profit Sharing
$1,100 - $3,000  
Commission
$1,474 - $12,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,388 - $56,145  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 301
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$11.62 - $23.02  
   
Overtime
$16.74 - $39.29  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $5,917  
   
Commission
$1,474 - $12,000  
Profit Sharing
$1,100 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,388 - $56,145  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 248
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Job Description for Customer Support Specialist

Customer support specialists are responsible for diagnosing and troubleshooting customers' problems while maintaining a professional and friendly attitude. They need to collect information from customers on their issues and follow up with them for additional information is needed. Customer support specialists also establish and build good customer relationships by providing high-quality customer service. These professionals must also work well with the rest of the support team, coordinating with them to resolve customer issues. This is generally a full-time position that takes place in an office setting. Work hours vary company to company, as there are many organizations that provide customer support 24 hours a day, seven days a week.

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Customer Support Specialist Tasks

  • Triage requests and send to other staff where appropriate.
  • Update user documentation and frequently asked questions.
  • Work with customers to resolve tickets, following protocols.
  • Record and document interactions, problems, and resolutions.

Customer Support Specialist Job Listings

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Popular Employer Salaries for Customer Support Specialist


Popular Skills for Customer Support Specialist


Survey results imply that Customer Support Specialists deploy a substantial tool kit of skills at work. Most notably, skills in Microsoft Excel, Customer Relationship Management, Oral / Verbal Communication, and Information Technology Support are correlated to pay that is above average, with boosts in pay of 7 percent. Those listing Systems Troubleshooting as a skill should be prepared for drastically lower pay. Account Management and Troubleshooting also typically command lower compensation. Those with knowledge of Customer Relationship Management tend to be skilled in Customer Service as well.

Pay by Experience Level for Customer Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Support Specialists with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. The average beginner in this position makes around $36K, but folks who have been around for five to 10 years see a markedly higher median salary of $40K. Customer Support Specialists see a median salary of $40K after reaching one to two decades on the job. In the end, the overall pattern seems to be that more experience generally corresponds to higher pay; a Customer Support Specialist with more than 20 years of experience can earn $44K on average.

Pay Difference by Location

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Experience Affects Customer Support Specialist Salaries

Late-Career
up arrow 14%



National Average
$38,000


Skills That Affect Customer Support Specialist Salaries

Microsoft Excel
up arrow 7%


Oral / Verbal Communication
up arrow 6%

Information Technology (IT) Support
up arrow 4%

Data Entry
up arrow 2%

National Average
$38,000

Microsoft Office
up arrow 2%

Problem Solving
up arrow 2%

Customer Service
up arrow 4%

Troubleshooting
up arrow 6%

Account Management
up arrow 12%

Systems Troubleshooting
up arrow 22%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 73 votes.

Gender

Female
63 %
Male
37 %

Years of Experience

Less than 1 year
8%
1-4 years
43%
5-9 years
23%
10-19 years
20%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 83% dental benefits Dental: 68%
vision benefits Vision: 57% employee benefits None: 16%
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