Customer Support Specialist Salary

Customer Support Specialists in the United States earn an average of $41K annually, and top pay can be found in Boston, where the average is $54K. Customer Support Specialists can also look forward to large paychecks in cities like San Francisco (+28 percent), New York (+9 percent), San Diego (+6 percent), and Seattle (+4 percent). The information for this snapshot was generated by responses to the PayScale salary survey.

$29,742 - $59,764
(Median)
$30K
$41K
$60K
MEDIAN: $40,505
10%
50%
90%

Add this chart to your site: 640px    300px

$11.67 - $23.33
(Median)
$12
$16
$23
MEDIAN: $15.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$29,742 - $59,764  
   
Bonus
$0.00 - $6,000  
Profit Sharing
$1,100 - $3,000  
Commission
$1,000 - $13,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,436 - $56,441  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 288
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$11.67 - $23.33  
   
Overtime
$17.10 - $39.22  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $6,000  
   
Commission
$1,000 - $13,500  
Profit Sharing
$1,100 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,436 - $56,441  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 236
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Customer Support Specialist

Customer support specialists are responsible for diagnosing and troubleshooting customers' problems while maintaining a professional and friendly attitude. They need to collect information from customers on their issues and follow up with them for additional information is needed. Customer support specialists also establish and build good customer relationships by providing high-quality customer service. These professionals must also work well with the rest of the support team, coordinating with them to resolve customer issues. This is generally a full-time position that takes place in an office setting. Work hours vary company to company, as there are many organizations that provide customer support 24 hours a day, seven days a week.

Read More...

Customer Support Specialist Tasks

  • Triage requests and send to other staff where appropriate.
  • Update user documentation and frequently asked questions.
  • Work with customers to resolve tickets, following protocols.
  • Record and document interactions, problems, and resolutions.

Customer Support Specialist Job Listings

Search for more jobs:

Popular Employer Salaries for Customer Support Specialist



Customer Support Specialists report using a large range of skills on the job. Most notably, skills in Customer Relationship Management, Microsoft Excel, Oral / Verbal Communication, and Information Technology Support are correlated to pay that is above average, with boosts between 6 percent and 8 percent. Those listing Systems Troubleshooting as a skill should be prepared for drastically lower pay. Account Management and Troubleshooting also typically command lower compensation. It is not unusual for someone who knows Customer Relationship Management to be familiar with Customer Service as well.

Pay by Experience Level for Customer Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Salaries for the relatively untried average out to around $36K, but survey participants with five to 10 years of experience earn a significantly higher median of $40K. Customer Support Specialists claiming one to two decades of experience make an estimated median of $40K. Customer Support Specialists who have acquired more than 20 years of relevant experience earn significantly more than folks with fewer years on their resumes; the average income in this veteran group is $44K.

Pay Difference by Location

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects Customer Support Specialist Salaries

Late-Career
up arrow 13%



National Average
$38,000


Skills That Affect Customer Support Specialist Salaries


Microsoft Excel
up arrow 7%

Oral / Verbal Communication
up arrow 6%

Information Technology (IT) Support
up arrow 4%

Data Entry
up arrow 1%

National Average
$38,000

Microsoft Office
up arrow 2%

Problem Solving
up arrow 2%

Customer Service
up arrow 4%

Troubleshooting
up arrow 6%

Account Management
up arrow 12%

Systems Troubleshooting
up arrow 23%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 71 votes.

Gender

Female
62 %
Male
38 %

Years of Experience

Less than 1 year
9%
1-4 years
43%
5-9 years
23%
10-19 years
20%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 69%
vision benefits Vision: 57% employee benefits None: 15%
ADVERTISEMENT