Customer Support Specialist Salary

The median pay for Customer Support Specialists comes out to approximately $40K per year in the United States, but employers in Boston offer the most; the average salary in that city is around $54K. Customer Support Specialists will also find cushy salaries in San Francisco (+29 percent), New York (+10 percent), San Diego (+6 percent), and Seattle (+5 percent). This snapshot results from replies to PayScale's salary survey.

$29,731 - $59,509
(Median)
$30K
$40K
$60K
MEDIAN: $40,386
10%
50%
90%

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$11.57 - $23.20
(Median)
$12
$16
$23
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$29,731 - $59,509  
   
Bonus
$0.00 - $5,958  
Profit Sharing
$1,100 - $3,000  
Commission
$1,000 - $13,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,319 - $56,283  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 291
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$11.57 - $23.20  
   
Overtime
$16.60 - $39.35  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $5,958  
   
Commission
$1,000 - $13,500  
Profit Sharing
$1,100 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,319 - $56,283  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 241
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Job Description for Customer Support Specialist

Customer support specialists are responsible for diagnosing and troubleshooting customers' problems while maintaining a professional and friendly attitude. They need to collect information from customers on their issues and follow up with them for additional information is needed. Customer support specialists also establish and build good customer relationships by providing high-quality customer service. These professionals must also work well with the rest of the support team, coordinating with them to resolve customer issues. This is generally a full-time position that takes place in an office setting. Work hours vary company to company, as there are many organizations that provide customer support 24 hours a day, seven days a week.

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Customer Support Specialist Tasks

  • Triage requests and send to other staff where appropriate.
  • Update user documentation and frequently asked questions.
  • Work with customers to resolve tickets, following protocols.
  • Record and document interactions, problems, and resolutions.

Customer Support Specialist Job Listings

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Popular Employer Salaries for Customer Support Specialist



Survey takers working as Customer Support Specialists report using a large range of professional skills. Most notably, skills in Microsoft Excel, Customer Relationship Management, Oral / Verbal Communication, and Information Technology Support are correlated to pay that is above average, with boosts in pay of 7 percent. Those listing Systems Troubleshooting as a skill should be prepared for drastically lower pay. Account Management and Troubleshooting also typically command lower compensation. Many workers who know Customer Relationship Management also know Customer Service.

Pay by Experience Level for Customer Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Customer Support Specialists, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. The average beginner in this position makes around $36K, but folks who have been around for five to 10 years see a markedly higher median salary of $40K. After working for 10 to 20 years, Customer Support Specialists make a median salary of $40K. In the end, the overall pattern seems to be that more experience generally corresponds to higher pay; a Customer Support Specialist with more than 20 years of experience can earn $44K on average.

Pay Difference by Location

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Experience Affects Customer Support Specialist Salaries

Late-Career
up arrow 14%



National Average
$38,000


Skills That Affect Customer Support Specialist Salaries


Microsoft Excel
up arrow 7%

Oral / Verbal Communication
up arrow 6%

Information Technology (IT) Support
up arrow 4%

Data Entry
up arrow 2%

National Average
$38,000

Problem Solving
up arrow 1%

Microsoft Office
up arrow 2%

Customer Service
up arrow 4%

Troubleshooting
up arrow 6%

Account Management
up arrow 12%

Systems Troubleshooting
up arrow 22%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 72 votes.

Gender

Female
62 %
Male
38 %

Years of Experience

Less than 1 year
8%
1-4 years
43%
5-9 years
23%
10-19 years
20%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 69%
vision benefits Vision: 57% employee benefits None: 15%
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