Customer Support Specialist Salary (United States)

The average pay for a Customer Support Specialist is $39,795 per year. For the first five to ten years in this position, salary increases somewhat, but any additional experience does not have a big effect on pay. People in this job generally don't have more than 20 years' experience.
Customer Support Specialist Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$29,062 - $60,498
(Median)
29K
40K
50K
60K
MEDIAN: $39,795
10%
50%
75%
90%
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Customer Support Specialist Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.94 - $23.83
(Median)
12
16
20
24
MEDIAN: $15.00
10%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$29,062 - $60,498  
   
Bonus
$0.00 - $5,152  
Commission
$1,944 - $12,208  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,802 - $56,605  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 272
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.94 - $23.83  
   
Overtime
$10.07 - $35.46  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $5,152  
   
Commission
$1,944 - $12,208  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,802 - $56,605  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 272
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Job Description for Customer Support Specialist

Customer support specialists are responsible for diagnosing and troubleshooting customers' problems while maintaining a professional and friendly attitude. They need to collect information from customers on their issues and follow up with them for additional information is needed. Customer support specialists also establish and build good customer relationships by providing high-quality customer service. These professionals must also work well with the rest of the support team, coordinating with them to resolve customer issues. This is generally a full-time position that takes place in an office setting. Work hours vary company to company, as there are many organizations that provide customer support 24 hours a day, seven days a week.
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Customer Support Specialist Tasks
  • Triage requests and send to other staff where appropriate.
  • Update user documentation and frequently asked questions.
  • Work with customers to resolve tickets, following protocols.
  • Record and document interactions, problems, and resolutions.

Customer Support Specialist Job Listings

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Pay by Experience Level for Customer Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Boston
up arrow 40%
New York
up arrow 10%
San Francisco
up arrow 6%
Seattle
up arrow 2%
National Average
$38,000
Austin
up arrow 7%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Customer Support Specialist Salaries

Experienced
up arrow 10%
Mid-Career
up arrow 7%
Late-Career
up arrow 7%
National Average
$38,000
Entry-Level
up arrow 7%

Skills That Affect Customer Support Specialist Salaries

Oral / Verbal Communication
up arrow 7%
National Average
$38,000
Data Entry
up arrow 1%
Microsoft Office
up arrow 18%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 45 votes.

Gender

Female
59%
female alumni
 
Male
41%
male alumni

Years of Experience

Less than 1 year
7%
1-4 years
43%
5-9 years
24%
10-19 years
19%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 87% dental benefits Dental: 72%
vision benefits Vision: 61% employee benefits None: 12%
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