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Customer Support Specialist Salary

It's impossible to make it big as a Customer Support Specialists in the United States; the average employee scrapes together only around $40K annually. Geography is the biggest factor affecting pay for this group, followed by career length. Most workers in this position report high levels of job satisfaction. Women make up the majority of Customer Support Specialists (60 percent) who completed the questionnaire. Medical benefits are awarded to most, and a majority earn dental coverage.

$29,756 - $59,739
(Median)
$30K
$40K
$60K
MEDIAN: $40,266
10%
50%
90%

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$11.76 - $23.16
(Median)
$12
$16
$23
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$29,756 - $59,739  
   
Bonus
$0.00 - $6,020  
Profit Sharing
$1,081 - $3,017  
Commission
$1,000 - $13,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,625 - $56,319  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 249
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$11.76 - $23.16  
   
Overtime
$17.10 - $39.40  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $6,020  
   
Commission
$1,000 - $13,500  
Profit Sharing
$1,081 - $3,017  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,625 - $56,319  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 191

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Job Description for Customer Support Specialist

Customer support specialists are responsible for diagnosing and troubleshooting customers' problems while maintaining a professional and friendly attitude. They need to collect information from customers on their issues and follow up with them for additional information is needed. Customer support specialists also establish and build good customer relationships by providing high-quality customer service. These professionals must also work well with the rest of the support team, coordinating with them to resolve customer issues. This is generally a full-time position that takes place in an office setting. Work hours vary company to company, as there are many organizations that provide customer support 24 hours a day, seven days a week.

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Customer Support Specialist Tasks

  • Triage requests and send to other staff where appropriate.
  • Update user documentation and frequently asked questions.
  • Work with customers to resolve tickets, following protocols.
  • Record and document interactions, problems, and resolutions.

Customer Support Specialist Job Listings

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Survey results suggest that Customer Support Specialists use a fairly large toolkit of professional skills. Most notably, skills in Customer Relationship Management, Oral / Verbal Communication, Information Technology Support, and Data Entry are correlated to pay that is above average. Those listing Systems Troubleshooting as a skill should be prepared for drastically lower pay. Account Management and Troubleshooting also typically command lower compensation. Employees educated in Customer Relationship Management are typically practiced in Customer Service, too.

Pay by Experience Level for Customer Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average beginner in this position makes around $36K, but folks who have been around for five to 10 years see a markedly higher median salary of $40K. Customer Support Specialists bring in $40K after working for 10 to 20 years. Customer Support Specialists who have acquired more than 20 years of relevant experience earn significantly more than folks with fewer years on their resumes; the average income in this veteran group is $43K.

Related Job Salaries

United States (change)

Experience Affects Customer Support Specialist Salaries

Late-Career
up arrow 12%

Mid-Career
up arrow 5%

Experienced
up arrow 4%

National Average
$38,000


Skills That Affect Customer Support Specialist Salaries


Oral / Verbal Communication
up arrow 6%

Information Technology (IT) Support
up arrow 1%

Data Entry
0%

National Average
$38,000

Microsoft Office
up arrow 1%

Problem Solving
up arrow 2%


Troubleshooting
up arrow 6%

Account Management
up arrow 14%

Systems Troubleshooting
up arrow 22%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 69 votes.

Gender

Female
60 %
Male
40 %

Years of Experience

Less than 1 year
8%
1-4 years
44%
5-9 years
25%
10-19 years
18%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 70%
vision benefits Vision: 58% employee benefits None: 15%