Customer Support Specialist Salary
The median salary for Customer Support Specialists in the United States is approximately $42K per year, but employers pay the most in San Francisco, offering around $51K on average. Customer Support Specialists will also find cushy salaries in Seattle (+24 percent), Boston (+21 percent), New York (+19 percent), and Pittsburgh (+3 percent). The numbers in this rundown were provided by PayScale's salary survey participants.
Job Description for Customer Support Specialist
Customer support specialists are responsible for diagnosing and troubleshooting customers' problems while maintaining a professional and friendly attitude. They need to collect information from customers on their issues and follow up with them for additional information is needed. Customer support specialists also establish and build good customer relationships by providing high-quality customer service. These professionals must also work well with the rest of the support team, coordinating with them to resolve customer issues. This is generally a full-time position that takes place in an office setting. Work hours vary company to company, as there are many organizations that provide customer support 24 hours a day, seven days a week.Read More...
Basic requirements for customer support specialists typically include at least a high school diploma or equivalent, while some companies may require or prefer a bachelor's degree or some other sort of formal training. They are normally also expected to have at least two years of customer support service. Customer support specialists must be detail oriented, have strong communication skills, work well under stress, be able to prioritize work, and work on multiple inquiries at the same time. Additionally, these specialists must be able to maintain a friendly, professional attitude even when customers are frustrated or angry.
Customer Support Specialist Tasks
- Work with customers to resolve tickets, following protocols.
- Record and document interactions, problems, and resolutions.
- Triage requests and send to other staff where appropriate.
- Update user documentation and frequently asked questions.
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Popular Employer Salaries for Customer Support Specialist
Customer Support Specialists seeking a sizable paycheck can earn the most at Reynolds & Reynolds Co, where the average salary comes to $40K.
Popular Skills for Customer Support Specialist
Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Problem Solving, Account Management, Customer Relationship Management, and Data Analysis are correlated to pay that is above average, with boosts between 4 percent and 7 percent. Those listing Systems Troubleshooting as a skill should be prepared for drastically lower pay. Customer Relations and Troubleshooting also typically command lower compensation. Most people skilled in Customer Relationship Management are similarly competent in Oral / Verbal Communication.
Pay by Experience Level for Customer Support Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Relatively untried employees who have less than five years' experience make $38K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $41K. People with 10 to 20 years of experience make an average of about $41K in this role. For some reason, Customer Support Specialists with more than two decades of experience report lower paychecks overall; the median sum in this group sits near $39K.