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Customer Support Specialist Salary

Those pursuing careers as Customer Support Specialists in the United States may have to make do with less; average incomes for people in this area hover around only $40K annually. Location is the biggest factor affecting pay for this group, followed by career length. Most enjoy medical while the greater part get dental coverage. Vision coverage is also available to a majority. For the most part, Customer Support Specialists enjoy their work and report high levels of job satisfaction. Female Customer Support Specialists survey participants are more prevalent than men — 60 percent of professionals. Participants in PayScale's salary questionnaire provided the particulars of this report.
$29,519 - $60,016
(Median)
$30K
$40K
$60K
MEDIAN: $39,989
10%
50%
90%

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$11.91 - $22.38
(Median)
$12
$15
$22
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$29,519 - $60,016  
   
Bonus
$0.00 - $6,061  
Profit Sharing
$650 - $3,034  
Commission
$1,000 - $13,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,639 - $55,715  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 199
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.91 - $22.38  
   
Overtime
$16.47 - $35.21  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $6,061  
   
Commission
$1,000 - $13,500  
Profit Sharing
$650 - $3,034  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,639 - $55,715  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 144
United States (change)

Job Description for Customer Support Specialist

Customer support specialists are responsible for diagnosing and troubleshooting customers' problems while maintaining a professional and friendly attitude. They need to collect information from customers on their issues and follow up with them for additional information is needed. Customer support specialists also establish and build good customer relationships by providing high-quality customer service. These professionals must also work well with the rest of the support team, coordinating with them to resolve customer issues. This is generally a full-time position that takes place in an office setting. Work hours vary company to company, as there are many organizations that provide customer support 24 hours a day, seven days a week.

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Customer Support Specialist Tasks

  • Triage requests and send to other staff where appropriate.
  • Update user documentation and frequently asked questions.
  • Work with customers to resolve tickets, following protocols.
  • Record and document interactions, problems, and resolutions.

Customer Support Specialist Job Listings

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Survey results suggest that Customer Support Specialists put a wide range of professional skills to use. Most notably, skills in Oral / Verbal Communication, Customer Relationship Management, Data Entry, and Problem Solving are correlated to pay that is above average. Those listing Systems Troubleshooting as a skill should be prepared for drastically lower pay. Information Technology Support and Account Management also typically command lower compensation. Customer Relationship Management and Customer Service are correlating skills — those who know the former usually know the latter.

Pay by Experience Level for Customer Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Customer Support Specialists — those with more experience do not necessarily bring in higher earnings. Salaries for the relatively untried average out to around $35K, but survey participants with five to 10 years of experience earn a significantly higher median of $40K. For Customer Support Specialists, 10 to 20 years of experience on the job amounts to an average salary of $41K. Customer Support Specialists who have stuck around for more than two decades see earnings that are no higher than those of folks who have worked for 10 to 20 years.

Related Job Salaries

Experience Affects Customer Support Specialist Salaries

Experienced
up arrow 8%

Late-Career
up arrow 8%

Mid-Career
up arrow 6%

National Average
$38,000


Skills That Affect Customer Support Specialist Salaries

Oral / Verbal Communication
up arrow 8%


Problem Solving
0%

Data Entry
0%

National Average
$38,000


Microsoft Office
up arrow 8%

Account Management
up arrow 12%

Information Technology (IT) Support
up arrow 15%

Systems Troubleshooting
up arrow 27%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 56 votes.

Gender

Female
60 %
Male
40 %

Years of Experience

Less than 1 year
8%
1-4 years
44%
5-9 years
24%
10-19 years
18%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 70%
vision benefits Vision: 59% employee benefits None: 14%