Customer Support Specialist Salary
The median salary for Customer Support Specialists in the United States is $42K per year, and compared to other cities, San Francisco offers the biggest paychecks at around $51K on average. Customer Support Specialists will also find cushy salaries in Seattle (+28 percent), New York (+19 percent), Boston (+8 percent), and Denver (+2 percent).
Job Description for Customer Support Specialist
Customer support specialists are responsible for diagnosing and troubleshooting customers' problems while maintaining a professional and friendly attitude. They need to collect information from customers on their issues and follow up with them for additional information is needed. Customer support specialists also establish and build good customer relationships by providing high-quality customer service. These professionals must also work well with the rest of the support team, coordinating with them to resolve customer issues. This is generally a full-time position that takes place in an office setting. Work hours vary company to company, as there are many organizations that provide customer support 24 hours a day, seven days a week.Read More...
Basic requirements for customer support specialists typically include at least a high school diploma or equivalent, while some companies may require or prefer a bachelor's degree or some other sort of formal training. They are normally also expected to have at least two years of customer support service. Customer support specialists must be detail oriented, have strong communication skills, work well under stress, be able to prioritize work, and work on multiple inquiries at the same time. Additionally, these specialists must be able to maintain a friendly, professional attitude even when customers are frustrated or angry.
Customer Support Specialist Tasks
- Triage requests and send to other staff where appropriate.
- Update user documentation and frequently asked questions.
- Work with customers to resolve tickets, following protocols.
- Record and document interactions, problems, and resolutions.
Customer Support Specialist Job Listings
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Popular Employer Salaries for Customer Support Specialist
Reynolds & Reynolds Co leads the field in terms of pay, with a median salary of $40K.
Popular Skills for Customer Support Specialist
Survey participants wield an impressively varied skill set on the job. Most notably, skills in Problem Solving, Account Management, Training, and Customer Relationship Management are correlated to pay that is above average, with boosts of 6 percent, 5 percent, 4 percent, and 4 percent, respectively. Those listing Systems Troubleshooting as a skill should be prepared for drastically lower pay. Customer Relations and Troubleshooting also typically command lower compensation. Those proficient in Customer Relationship Management are, more often than not, also skilled in Oral / Verbal Communication.
Pay by Experience Level for Customer Support Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Those in the early stages of their career can expect to make around $38K; however, individuals with five to 10 years of experience bring in $41K on average — a distinctly larger sum. For Customer Support Specialists, 10 to 20 years of experience on the job amounts to an average salary of $41K. Survey respondents who have worked for more than 20 years actually report somewhat lower incomes of $37K.
Pay Difference by Location
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Key Stats for Customer Support Specialist
Rated 4 out of 5
based on 69 votes.