Customer Support Specialist Salary (United States)

The average pay for a Customer Support Specialist is $39,856 per year. For the first five to ten years in this position, salary increases somewhat, but any additional experience does not have a big effect on pay. People in this job generally don't have more than 20 years' experience.
Customer Support Specialist Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$29,074 - $61,035
(Median)
29K
40K
50K
61K
MEDIAN: $39,856
10%
50%
75%
90%
Add this chart to your site
Customer Support Specialist Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.97 - $24.04
(Median)
12
14
17
20
24
MEDIAN: $16.00
10%
25%
50%
75%
90%
Add this chart to your site

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$29,074 - $61,035  
   
Bonus
$0.00 - $5,171  
Commission
$1,944 - $12,208  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,850 - $57,899  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 238
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.97 - $24.04  
   
Overtime
$10.30 - $34.61  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $5,171  
   
Commission
$1,944 - $12,208  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,850 - $57,899  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 238
Is Customer Support Specialist your job title? Get a personalized salary report!
Location:
United States (change)
Years in Field/Career:

Job Description for Customer Support Specialist

Customer support specialists are responsible for diagnosing and troubleshooting customers' problems while maintaining a professional and friendly attitude. They need to collect information from customers on their issues and follow up with them for additional information is needed. Customer support specialists also establish and build good customer relationships by providing high-quality customer service. These professionals must also work well with the rest of the support team, coordinating with them to resolve customer issues. This is generally a full-time position that takes place in an office setting. Work hours vary company to company, as there are many organizations that provide customer support 24 hours a day, seven days a week.
Read More...
Customer Support Specialist Tasks
  • Triage requests and send to other staff where appropriate.
  • Update user documentation and frequently asked questions.
  • Work with customers to resolve tickets, following protocols.
  • Record and document interactions, problems, and resolutions.

Customer Support Specialist Job Listings

Search for more jobs:
job title / company
location

Pay by Experience Level for Customer Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Boston
up arrow 38%
New York
up arrow 8%
San Francisco
up arrow 5%
National Average
$38,000
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Customer Support Specialist Salaries

Experienced
up arrow 6%
Mid-Career
up arrow 5%
Late-Career
up arrow 3%
National Average
$38,000
Entry-Level
up arrow 6%

Skills That Affect Customer Support Specialist Salaries

Oral / Verbal Communication
up arrow 7%
Customer Relationship Management (CRM)
up arrow 6%
National Average
$38,000
Data Entry
up arrow 2%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 39 votes.

Gender

Female
58%
female alumni
 
Male
42%
male alumni

Years of Experience

Less than 1 year
7%
1-4 years
44%
5-9 years
23%
10-19 years
20%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 71%
vision benefits Vision: 62% employee benefits None: 13%
Find Out Exactly What You Should Be Paid
Job Title:
Years in Field/Career:
Location:
United States (change)
- OR -