The median salary for Customer Support Specialists in the United States is approximately $42K per year, but employers pay the most in San Francisco, offering around $51K on average. Customer Support Specialists will also find cushy salaries in Seattle (+24 percent), Boston (+21 percent), New York (+19 percent), and Pittsburgh (+3 percent). The numbers in this rundown were provided by PayScale's salary survey participants.

$30,134 - $60,191
(Median)
$30K
$42K
$60K
MEDIAN: $42,202
10%
50%
90%

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$11.40 - $23.19
(Median)
$11
$16
$23
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$30,134 - $60,191  
   
Bonus
$509 - $6,060  
Profit Sharing
$700  
Commission
$3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,566 - $58,563  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 317
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$11.40 - $23.19  
   
Hourly Tips
$1.16  
Overtime
$17.57 - $38.75  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$509 - $6,060  
   
Commission
$3,000  
Profit Sharing
$700  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,566 - $58,563  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 276
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Job Description for Customer Support Specialist

Customer support specialists are responsible for diagnosing and troubleshooting customers' problems while maintaining a professional and friendly attitude. They need to collect information from customers on their issues and follow up with them for additional information is needed. Customer support specialists also establish and build good customer relationships by providing high-quality customer service. These professionals must also work well with the rest of the support team, coordinating with them to resolve customer issues. This is generally a full-time position that takes place in an office setting. Work hours vary company to company, as there are many organizations that provide customer support 24 hours a day, seven days a week.

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Customer Support Specialist Tasks

  • Triage requests and send to other staff where appropriate.
  • Update user documentation and frequently asked questions.
  • Work with customers to resolve tickets, following protocols.
  • Record and document interactions, problems, and resolutions.

Customer Support Specialist Job Listings

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Popular Employer Salaries for Customer Support Specialist


Customer Support Specialists seeking a sizable paycheck can earn the most at Reynolds & Reynolds Co, where the average salary comes to $40K.

Popular Skills for Customer Support Specialist


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Problem Solving, Account Management, Customer Relationship Management, and Data Analysis are correlated to pay that is above average, with boosts between 4 percent and 7 percent. Those listing Systems Troubleshooting as a skill should be prepared for drastically lower pay. Customer Relations and Troubleshooting also typically command lower compensation. Most people skilled in Customer Relationship Management are similarly competent in Oral / Verbal Communication.

Pay by Experience Level for Customer Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Relatively untried employees who have less than five years' experience make $38K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $41K. People with 10 to 20 years of experience make an average of about $41K in this role. For some reason, Customer Support Specialists with more than two decades of experience report lower paychecks overall; the median sum in this group sits near $39K.

Pay Difference by Location

National Average: $38,830

Larger city markers indicate a job is popular in that location.

Related Job Salaries

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Experience Affects Customer Support Specialist Salaries




National Average
$39,000


Skills That Affect Customer Support Specialist Salaries

Problem Solving
up arrow 7%


Customer Relationship Management (CRM)
up arrow 4%

Data Analysis
up arrow 4%

Training
up arrow 4%

Information Technology (IT) Support
up arrow 2%

Data Entry
up arrow 2%

Oral / Verbal Communication
up arrow 1%

Microsoft Office
up arrow 1%

Customer Service
0%

National Average
$39,000

Microsoft Excel
up arrow 1%

Technical Services
up arrow 2%

Troubleshooting
up arrow 7%

Customer Relations
up arrow 16%

Systems Troubleshooting
up arrow 23%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 72 votes.

Gender

Female
66 %
Male
34 %

Years of Experience

Less than 1 year
7%
1-4 years
45%
5-9 years
23%
10-19 years
20%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 71%
medical benefits
Vision: 60%
dental benefits
None: 17%
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