Customer Support Specialist Salary

The median pay for Customer Support Specialists comes out to approximately $41K annually in the United States, but employers in Boston offer the most; the average salary in that city is around $55K. Customer Support Specialists can also look forward to large paychecks in cities like San Francisco (+27 percent), Seattle (+14 percent), New York (+13 percent), and Pittsburgh (+5 percent). This report is based on answers to PayScale's salary questionnaire.

$29,795 - $60,021
(Median)
$30K
$41K
$60K
MEDIAN: $40,679
10%
50%
90%

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$11.46 - $22.48
(Median)
$11
$16
$22
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$29,795 - $60,021  
   
Bonus
$0.00 - $6,115  
Profit Sharing
$1,500  
Commission
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,369 - $56,690  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 377
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$11.46 - $22.48  
   
Hourly Tips
$1.16  
Overtime
$17.49 - $39.13  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $6,115  
   
Commission
$2,000  
Profit Sharing
$1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,369 - $56,690  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 312
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Job Description for Customer Support Specialist

Customer support specialists are responsible for diagnosing and troubleshooting customers' problems while maintaining a professional and friendly attitude. They need to collect information from customers on their issues and follow up with them for additional information is needed. Customer support specialists also establish and build good customer relationships by providing high-quality customer service. These professionals must also work well with the rest of the support team, coordinating with them to resolve customer issues. This is generally a full-time position that takes place in an office setting. Work hours vary company to company, as there are many organizations that provide customer support 24 hours a day, seven days a week.

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Customer Support Specialist Tasks

  • Triage requests and send to other staff where appropriate.
  • Update user documentation and frequently asked questions.
  • Work with customers to resolve tickets, following protocols.
  • Record and document interactions, problems, and resolutions.

Customer Support Specialist Job Listings

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Popular Employer Salaries for Customer Support Specialist


Popular Skills for Customer Support Specialist


Customer Support Specialists seem to require a rather large skill set. Most notably, skills in Data Analysis, Technical Writing, Customer Relationship Management, and Microsoft Excel are correlated to pay that is above average, with boosts between 8 percent and 12 percent. Those listing Systems Troubleshooting as a skill should be prepared for drastically lower pay. Customer Relations and Troubleshooting also typically command lower compensation. For most people, competency in Customer Relationship Management indicates knowledge of Oral / Verbal Communication.

Pay by Experience Level for Customer Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Salaries of relatively inexperienced workers fall in the neighborhood of $36K, but folks who have racked up five to 10 years see a notably higher median of $41K. The average pay reported by folks with 10 to 20 years of experience is around $40K. Customer Support Specialists who have stuck around for more than two decades see earnings that are no higher than those of folks who have worked for 10 to 20 years.

Pay Difference by Location

National Average: $38,061

Larger city markers indicate a job is popular in that location.

Related Job Salaries

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Experience Affects Customer Support Specialist Salaries



Late-Career
up arrow 6%

National Average
$38,000


Skills That Affect Customer Support Specialist Salaries

Data Analysis
up arrow 12%

Technical Writing
up arrow 10%


Microsoft Excel
up arrow 7%

Training
up arrow 6%


Data Entry
up arrow 3%

Oral / Verbal Communication
up arrow 1%

National Average
$38,000

Problem Solving
up arrow 1%

Customer Service
up arrow 3%

Account Management
up arrow 3%

Microsoft Office
up arrow 3%

Troubleshooting
up arrow 5%

Customer Relations
up arrow 13%

Systems Troubleshooting
up arrow 22%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 86 votes.

Gender

Female
62 %
Male
38 %

Years of Experience

Less than 1 year
8%
1-4 years
44%
5-9 years
23%
10-19 years
20%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 69%
medical benefits
Vision: 57%
dental benefits
None: 16%
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