Customer Support Specialist Salary

The average salary for Customer Support Specialists in the United States is $42K per year, and pay runs especially high in San Francisco, where the average is $52K. Customer Support Specialists will also find cushy salaries in Boston (+31 percent), Seattle (+27 percent), New York (+15 percent), and Portland (+10 percent).

$30,337 - $59,356
$30K
$42K
$59K
MEDIAN: $42,334
10%
50%
90%

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$11.52 - $22.60
$12
$16
$23
MEDIAN: $16.44
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$30,337 - $59,356  
   
Bonus
$500 - $6,077  
Profit Sharing
$600  
Commission
$3,300  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,230 - $57,463  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 311
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$11.52 - $22.60  
   
Overtime
$17.64 - $35.31  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$500 - $6,077  
   
Commission
$3,300  
Profit Sharing
$600  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,230 - $57,463  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 258

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Support Specialist

Customer support specialists are responsible for diagnosing and troubleshooting customers' problems while maintaining a professional and friendly attitude. They need to collect information from customers on their issues and follow up with them for additional information is needed. Customer support specialists also establish and build good customer relationships by providing high-quality customer service. These professionals must also work well with the rest of the support team, coordinating with them to resolve customer issues. This is generally a full-time position that takes place in an office setting. Work hours vary company to company, as there are many organizations that provide customer support 24 hours a day, seven days a week.

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Customer Support Specialist Tasks

  • Work with customers to resolve tickets, following protocols.
  • Record and document interactions, problems, and resolutions.
  • Triage requests and send to other staff where appropriate.
  • Update user documentation and frequently asked questions.

Customer Support Specialist Job Listings

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Popular Employer Salaries for Customer Support Specialist


Reynolds & Reynolds Co leads the field in terms of pay, with a median salary of $40K.

Popular Skills for Customer Support Specialist


Survey results imply that Customer Support Specialists deploy a deep pool of skills on the job. Most notably, skills in Problem Solving, Account Management, Training, and Information Technology Support are correlated to pay that is above average, with boosts of 5 percent, 4 percent, 3 percent, and 3 percent, respectively. Those listing Systems Troubleshooting as a skill should be prepared for drastically lower pay. Customer Relations and Troubleshooting also typically command lower compensation. The majority of those who know Customer Relationship Management also know Oral / Verbal Communication.

Pay by Experience Level for Customer Support Specialist

Pay by Experience for a Customer Support Specialist has a neutral trend. An entry-level Customer Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $38,000 based on 329 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $41,000 based on 167 salaries. An experienced Customer Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $42,000 based on 116 salaries. A Customer Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $38,000 based on 25 salaries.

Pay Difference by Location

National Average: $39,136

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Support Specialist

Gender

Female
66 %
Male
34 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 78 votes.
Less than 1 year
6%
1-4 years
49%
5-9 years
22%
10-19 years
18%
20 years or more
5%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Support Specialist Salaries

▲8%

▲4%

National Average
$39,000

▼3%

▼4%

Skills That Affect Customer Support Specialist Salaries

Problem Solving
▲5%


Training
▲3%



Data Entry
▲2%



National Average
$39,000

Oral / Verbal Communication
▼1%



Technical Services
▼3%

Troubleshooting
▼8%

Customer Relations
▼17%

Systems Troubleshooting
▼24%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 78 votes.

Gender

Female
66 %
Male
34 %

Years of Experience

Less than 1 year
6%
1-4 years
49%
5-9 years
22%
10-19 years
18%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 74%
vision benefits
Vision: 65%
no benefits
None: 15%
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