Customer Support Specialist Salary

The average salary for Customer Support Specialists in the United States is $42K per year, and pay runs especially high in San Francisco, where the average is $52K. Customer Support Specialists will also find cushy salaries in Boston (+32 percent), Seattle (+28 percent), New York (+16 percent), and Portland (+11 percent).

$30,065 - $59,671
$30K
$42K
$60K
MEDIAN: $42,111
10%
50%
90%

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$11.59 - $22.71
$12
$16
$23
MEDIAN: $16.46
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$30,065 - $59,671  
   
Bonus
$510 - $6,065  
Profit Sharing
$900  
Commission
$3,300  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,983 - $58,059  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 289
© PayScale, Inc. @ www.payscale.com
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$11.59 - $22.71  
   
Overtime
$17.08 - $35.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$510 - $6,065  
   
Commission
$3,300  
Profit Sharing
$900  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,983 - $58,059  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 252
© PayScale, Inc. @ www.payscale.com

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Support Specialist

Customer support specialists are responsible for diagnosing and troubleshooting customers' problems while maintaining a professional and friendly attitude. They need to collect information from customers on their issues and follow up with them for additional information is needed. Customer support specialists also establish and build good customer relationships by providing high-quality customer service. These professionals must also work well with the rest of the support team, coordinating with them to resolve customer issues. This is generally a full-time position that takes place in an office setting. Work hours vary company to company, as there are many organizations that provide customer support 24 hours a day, seven days a week.

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Customer Support Specialist Tasks

  • Work with customers to resolve tickets, following protocols.
  • Record and document interactions, problems, and resolutions.
  • Triage requests and send to other staff where appropriate.
  • Update user documentation and frequently asked questions.

Customer Support Specialist Job Listings

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Popular Employer Salaries for Customer Support Specialist


Heading up the field in terms of compensation, Reynolds & Reynolds Co offers the most; Customer Support Specialists earn $40K on average there.

Popular Skills for Customer Support Specialist


Customer Support Specialists report using a large range of skills on the job. Most notably, skills in Problem Solving, Account Management, Training, and Information Technology Support are correlated to pay that is above average, with boosts of 6 percent, 5 percent, 4 percent, and 4 percent, respectively. Those listing Systems Troubleshooting as a skill should be prepared for drastically lower pay. Customer Relations and Troubleshooting also typically command lower compensation. It is often found that people who know Customer Relationship Management are also skilled in Oral / Verbal Communication.

Pay by Experience Level for Customer Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average beginner in this position makes around $38K, but folks who have been around for five to 10 years see a markedly higher median salary of $41K. For Customer Support Specialists, 10 to 20 years of experience on the job amounts to an average salary of $42K. Folks with more than two decades of experience actually report lower incomes overall; their average comes out to a mere $38K.

Pay Difference by Location

National Average: $38,792

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Support Specialist

Gender

Female
69 %
Male
31 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 64 votes.
Less than 1 year
6%
1-4 years
47%
5-9 years
23%
10-19 years
19%
20 years or more
5%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Support Specialist Salaries

▲9%

▲5%

National Average
$39,000

▼2%

▼3%

Skills That Affect Customer Support Specialist Salaries

Problem Solving
▲6%


Training
▲4%




Data Entry
▲2%


Oral / Verbal Communication
▼0%

National Average
$39,000


Technical Services
▼2%


Troubleshooting
▼7%

Customer Relations
▼16%

Systems Troubleshooting
▼23%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 64 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
6%
1-4 years
47%
5-9 years
23%
10-19 years
19%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 71%
vision benefits
Vision: 61%
dental benefits
None: 17%
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