Customer Support Specialist Salary
Median pay for Customer Support Specialists in the United States comes out to approximately $43K annually, but employers in San Francisco pay the most, the average compensation in that city is around $52K. Customer Support Specialists can also look forward to large paychecks in cities like Boston (+29 percent), Seattle (+25 percent), New York (+13 percent), and Portland (+9 percent). The figures in this rundown are based on the results of PayScale's salary questionnaire.
|Salary||$31,060 - $59,804|
|Bonus||$509 - $6,362|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$27,588 - $58,391|
|Hourly Rate||$11.82 - $22.71|
|Overtime||$17.41 - $35.73|
|Bonus||$509 - $6,362|
|Total Pay (||$27,588 - $58,391|
Job Description for Customer Support Specialist
Customer support specialists are responsible for diagnosing and troubleshooting customers' problems while maintaining a professional and friendly attitude. They need to collect information from customers on their issues and follow up with them for additional information is needed. Customer support specialists also establish and build good customer relationships by providing high-quality customer service. These professionals must also work well with the rest of the support team, coordinating with them to resolve customer issues. This is generally a full-time position that takes place in an office setting. Work hours vary company to company, as there are many organizations that provide customer support 24 hours a day, seven days a week.Read More...
Basic requirements for customer support specialists typically include at least a high school diploma or equivalent, while some companies may require or prefer a bachelor's degree or some other sort of formal training. They are normally also expected to have at least two years of customer support service. Customer support specialists must be detail oriented, have strong communication skills, work well under stress, be able to prioritize work, and work on multiple inquiries at the same time. Additionally, these specialists must be able to maintain a friendly, professional attitude even when customers are frustrated or angry. (Copyright 2017 PayScale.com)
Customer Support Specialist Tasks
- Work with customers to resolve tickets, following protocols.
- Record and document interactions, problems, and resolutions.
- Triage requests and send to other staff where appropriate.
- Update user documentation and frequently asked questions.
Customer Support Specialist Job Listings
Popular Employer Salaries for Customer Support Specialist
Reynolds & Reynolds Co leads the field in terms of pay, with a median salary of $40K.
Popular Skills for Customer Support Specialist
Customer Support Specialists report using a large range of skills on the job. Most notably, skills in Problem Solving, Account Management, Training, and Information Technology (IT) Support are correlated to pay that is above average. Those listing Systems Troubleshooting as a skill should be prepared for drastically lower pay. Customer Relations and Troubleshooting also typically command lower compensation. Those proficient in Customer Relationship Management are, more often than not, also skilled in Oral / Verbal Communication.
Pay by Experience Level for Customer Support Specialist
Pay by Experience for a Customer Support Specialist has a neutral trend. An entry-level Customer Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $38,000 based on 329 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $41,000 based on 167 salaries. An experienced Customer Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $42,000 based on 116 salaries. A Customer Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $38,000 based on 25 salaries.
Pay Difference by Location
Customer Support Specialist Reviews
Related Job Salaries
Key Stats for Customer Support Specialist
Rated 4 out of 5
based on 85 votes.