The median salary for Customer Support Specialists in the United States is $42K per year, and compared to other cities, San Francisco offers the biggest paychecks at around $51K on average. Customer Support Specialists will also find cushy salaries in Seattle (+28 percent), New York (+19 percent), Boston (+8 percent), and Denver (+2 percent).

$30,156 - $59,965
$30K
$42K
$60K
MEDIAN: $41,991
10%
50%
90%

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$11.36 - $22.96
$11
$16
$23
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$30,156 - $59,965  
   
Bonus
$505 - $6,089  
Profit Sharing
$900  
Commission
$3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,755 - $58,485  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 309
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$11.36 - $22.96  
   
Hourly Tips
$1.16  
Overtime
$16.96 - $35.81  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$505 - $6,089  
   
Commission
$3,000  
Profit Sharing
$900  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,755 - $58,485  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 277

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Support Specialist

Customer support specialists are responsible for diagnosing and troubleshooting customers' problems while maintaining a professional and friendly attitude. They need to collect information from customers on their issues and follow up with them for additional information is needed. Customer support specialists also establish and build good customer relationships by providing high-quality customer service. These professionals must also work well with the rest of the support team, coordinating with them to resolve customer issues. This is generally a full-time position that takes place in an office setting. Work hours vary company to company, as there are many organizations that provide customer support 24 hours a day, seven days a week.

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Customer Support Specialist Tasks

  • Triage requests and send to other staff where appropriate.
  • Update user documentation and frequently asked questions.
  • Work with customers to resolve tickets, following protocols.
  • Record and document interactions, problems, and resolutions.

Customer Support Specialist Job Listings

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Popular Employer Salaries for Customer Support Specialist


Reynolds & Reynolds Co leads the field in terms of pay, with a median salary of $40K.

Popular Skills for Customer Support Specialist


Survey participants wield an impressively varied skill set on the job. Most notably, skills in Problem Solving, Account Management, Training, and Customer Relationship Management are correlated to pay that is above average, with boosts of 6 percent, 5 percent, 4 percent, and 4 percent, respectively. Those listing Systems Troubleshooting as a skill should be prepared for drastically lower pay. Customer Relations and Troubleshooting also typically command lower compensation. Those proficient in Customer Relationship Management are, more often than not, also skilled in Oral / Verbal Communication.

Pay by Experience Level for Customer Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Those in the early stages of their career can expect to make around $38K; however, individuals with five to 10 years of experience bring in $41K on average — a distinctly larger sum. For Customer Support Specialists, 10 to 20 years of experience on the job amounts to an average salary of $41K. Survey respondents who have worked for more than 20 years actually report somewhat lower incomes of $37K.

Pay Difference by Location

National Average: $38,821

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Support Specialist

Gender

Female
67 %
Male
33 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 69 votes.
Less than 1 year
7%
1-4 years
46%
5-9 years
24%
10-19 years
19%
20 years or more
4%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Support Specialist Salaries



National Average
$39,000



Skills That Affect Customer Support Specialist Salaries

Problem Solving
up arrow 6%


Training
up arrow 4%




Data Entry
up arrow 2%


Oral / Verbal Communication
0%

Microsoft Office
0%

National Average
$39,000

Microsoft Excel
up arrow 1%

Technical Services
up arrow 2%

Troubleshooting
up arrow 7%

Customer Relations
up arrow 16%

Systems Troubleshooting
up arrow 23%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 69 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
7%
1-4 years
46%
5-9 years
24%
10-19 years
19%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 70%
vision benefits
Vision: 61%
dental benefits
None: 17%
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