Customer Support Specialist with Customer Relationship Management (CRM) Skills Salary

A Customer Support Specialist with Customer Relationship Management (CRM) skills earns an average salary of $44,977 per year. For the first five to ten years in this position, salary increases somewhat, but any additional experience does not have a big effect on pay. Most people with this job move on to other positions after 20 years in this field.

$31,632 - $62,427
$32K
$45K
$62K
MEDIAN: $44,977
10%
50%
90%

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$12.65 - $23.37
$13
$17
$23
MEDIAN: $16.87
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$31,632 - $62,427  
   
Bonus
$505 - $6,099  
Profit Sharing
$700  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,333 - $60,610  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 96
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$12.65 - $23.37  
   
Overtime
$14.30 - $36.58  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$505 - $6,099  
   
Profit Sharing
$700  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,333 - $60,610  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 86

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Pay by Experience Level for Customer Support Specialist

Pay by Experience for a Customer Support Specialist has a positive trend. An entry-level Customer Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $39,000 based on 113 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $44,000 based on 59 salaries. An experienced Customer Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $45,000 based on 31 salaries. A Customer Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $46,000 based on 7 salaries.

Key Stats for Customer Support Specialist

Gender

Female
58 %
Male
42 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 22 votes.
Less than 1 year
7%
1-4 years
48%
5-9 years
25%
10-19 years
16%
20 years or more
4%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Support Specialist Salaries

Late-Career
▲16%

Experienced
▲13%

Mid-Career
▲10%

National Average
$40,000

Entry-Level
▼3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 22 votes.

Gender

Female
58 %
Male
42 %

Years of Experience

Less than 1 year
7%
1-4 years
48%
5-9 years
25%
10-19 years
16%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 72%
vision benefits
Vision: 63%
no benefits
None: 17%