Dental billing assistants work primarily in dental offices to collect fees from customers and work with insurance companies to secure eligible payments for procedures. Prior to procedures being carried out, billing assistants gather information from patients to provide to the insurance company and gain authorization. There may be multiple insurance companies with which to correspond, and the procedures for each one may also vary.
Dental billing assistants may work with medical codes and databases in order to interact well with insurance companies, and may also have office duties such as greeting patients, answering phone calls, and scheduling appointments. They may also collect cash payments from customers throughout the day, so it is important to be able to balance the amounts for each closing. Some jobs also require reports to be prepared on a periodic basis, often weekly or monthly.
Written and verbal communication skills and proficiency with computers are important in this position, and quick typing and ten-key skills are highly beneficial. A high school diploma is generally a minimum requirement, and aspiring dental billing assistants benefit greatly from college education in medical coding. Friendliness and a professional manner with patients are also important in this position.
Dental Billing Assistant Tasks
Verify accuracy of billing data and revise any errors.
Review and retain medical records in order to compute fees and charges due.
Prepare bills or invoices, and record amount due for medical procedures and services.
Contact patients in order to obtain or relay account information.