A dental financial coordinator works with patients at a dental office to help arrange financing and respond to patient questions. The coordinator goes over treatments that the dentist has suggested to help the patient better understand the procedures and their costs. The coordinator lets the patient know about any available financing plans, as well as works with insurance companies to gain authorization for dental procedures. Additionally, these dental professionals help patients understand what their insurance company will cover and what will be their responsibility.
Sometimes, commission is offered to dental financial coordinators based on sales, and they may have sales goals. It is sometimes necessary to call or correspond with patients in order to encourage them to come in for unfinished treatments. Collection duties are also a part of this job. The coordinator may work with the dentist and other administrative staff to develop marketing plans and promotions as well.
A background in sales or marketing, including a bachelor’s degree in a related field, is often required for dental financial coordinator positions. Previous experience in the dental field is usually preferred, though on-the-job training is often provided. Some knowledge of dental and medical terminology is necessary to be able to answer any questions that the patient might have, and good customer service skills are needed as well.
Dental Financial Coordinator Tasks
Prepare and distribute insurance education materials, including reports and bulletins.
Educate clinical staff in solving collection and registration issues.
Translate and explain insurance details and compliance procedures to patients.
Monitor current insurance practices, requirements, and forms.