Positions as a dental insurance coordinator are commonly found within health care companies such as health care centers. The job usually has limited educational requirements, with many requiring a high school diploma or equivalent. Work history requirements usually involve several years of work in an office environment and some experience with customer service. In some cases, positions may also ask for experience in specific fields such as dentistry offices or other practices.
The position's duties mostly revolve around coordinating and supporting customers and potential customers. This involves tasks such as verifying eligibility requirements, describing benefits, entering information into computer systems, calculating and collecting required payments for fees such as co-pays and deductibles, and generating reports for all of these activities. Some positions may also require follow-ups on situations such as denied claims, daily insurance claims, and posting payments made by customers to their account.
To successfully perform all of these tasks, a strong set of communication skills is necessary. Organizational skills and proficiency with basic computer programs are also necessary to maintain and update records accurately. Work is often done in small teams with other employees performing the same role, but in smaller practices, it is not uncommon to be the only person working on insurance-related matters. Although individuals in this position report to management, direct supervision is limited to leadership and the ability to work independently is necessary. Work hours are generally limited to regular office hours.
Dental Insurance Coordinator Tasks
Translate and explain insurance details and compliance procedures to patients.
Monitor current insurance practices, requirements, and forms.
Prepare and distribute insurance education materials, including reports and bulletins.
Educate clinical staff in solving collection and registration issues.