A hardware store has many departments, such as plumbing, electronics, lighting, and lawn and garden care. The upper management of these stores typically use department managers to oversee each of these areas. The hardware store department manager typically leads a team of employees, ensuring they follow company guidelines and meet standards of customer service. The manager communicates necessary product knowledge to their team and helps develop standard answers to frequent customer requests and questions.
The arrangement, organization, and maintenance of the department also falls under the umbrella of the department manager. They ensure pricing information is accurate and current. The manager also develops a cleaning and restock schedule with their team, as well as follows through to ensure it is followed on an ongoing basis. As a department manager, this employee is expected to meet baseline numbers for labor and sales margins as well, and they must schedule their staff effectively (which includes planning for seasonal ebbs and spikes in customer traffic).
A high school diploma or equivalent may be required for the department manager position. Store management typically prefer candidates with strong experience in hardware; they may require testing to ensure competency regarding the hiring department. Hardware store department managers work full time on their feet in the store and/or warehouse.
Department Manager, Hardware Store Tasks
- Manage the selection, training and development of staff; ensure monthly sales quota are met.
- Sell the organization's products and/or services to new or established customers; handle and resolve escalated customer complaints and issues.
- Oversee day-to-day retail operations and staff; monitor and prioritize workflow and schedules.
- Manage and stock inventory at specified levels.