A hardware store has many departments, such as plumbing, electronics, lighting, and lawn and garden care. The upper management of these stores typically use department managers to oversee each of these areas. The hardware store department manager typically leads a team of employees, ensuring they follow company guidelines and meet standards of customer service. The manager communicates necessary product knowledge to their team and helps develop standard answers to frequent customer requests and questions.
Department Manager, Hardware Store Tasks
Manage the selection, training and development of staff; ensure monthly sales quota are met.
Sell the organization's products and/or services to new or established customers; handle and resolve escalated customer complaints and issues.
Oversee day-to-day retail operations and staff; monitor and prioritize workflow and schedules.
Manage and stock inventory at specified levels.