A desktop engineer specializes in building and maintaining information technology (IT) in a professional capacity. They are usually employed by companies that need an on-site expert to manage office networks and technology. The responsibilities of a desktop engineer cover a wide range of duties within the area of information technology, including handling network creation and maintenance, designing and implementing security solutions, troubleshooting technical issues with staff, and generally managing all kinds of IT-related situations and problems.
This job primarily takes place in an indoor environment, though in some instances the engineer may be required to work on technology located outside of the immediate office area. Some companies hire desktop engineers to serve more than one location, traveling from one base of operations to another as directed by the department head or chief executive officer. While this position is one that primarily functions as an individual, a desktop engineer is responsible for troubleshooting technical problems, and they interact with other employees and/or clients on a regular basis to resolve issues and properly maintain hardware and software.
Desktop engineers are typically required to hold a bachelor's degree in information technology or a closely related field, and, in some cases, certain positions may require an additional, higher degree. Practical experience with creating and maintaining computer programs and systems or other technology is generally preferred. In most companies, desktop engineers are required to keep up with the latest developments in the field, and they may attend conferences or undergo additional training.
Desktop Engineer Tasks
- Assist in development of IT and infrastructure projects.
- Manage returns on warranted systems and parts.
- Perform support services to employees with technical problems an IT issues.
- Correct hardware problems with laptops, desktops and other computing equipment.
- Troubleshoot and maintain standard software configurations.