A Desktop Support Analyst earns an average salary of $50,488 per year. People in this job generally don't have more than 20 years' experience.

$37,392 - $68,014
(Median)
$37K
$50K
$68K
MEDIAN: $50,488
10%
50%
90%

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$15.33 - $28.45
(Median)
$15
$21
$28
MEDIAN: $20
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$37,392 - $68,014  
   
Bonus
$0.00 - $7,399  
Profit Sharing
$193.92 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,326 - $65,298  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 379
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$15.33 - $28.45  
   
Overtime
$18.47 - $41.64  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $7,399  
   
Profit Sharing
$193.92 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,326 - $65,298  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 334
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Job Description for Desktop Support Analyst

Desktop support analysts analyze and troubleshoot issues with desktop computers and their applications. In most businesses, this means dealing with Windows-based machines and applications; however, some firms run strictly Apple machines or run a mix of Apple and Windows machines, so knowing both types of systems well is an advantage.

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Desktop Support Analyst Tasks

  • Set up and configure new systems, new applications, and upgrades.
  • Manage user account information, permissions, and rights, including groups.
  • Respond to tickets, and troubleshootand resolve problems in a timely manner.
  • Maintain, analyze, and repair hardware and software systems.
  • Support and enforce information technology (IT) policies.

Common Career Paths for Desktop Support Analyst


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Desktop Support Technician Job Listings

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Popular Employer Salaries for Desktop Support Analyst

Popular Skills for Desktop Support Analyst

Pay by Experience Level for Desktop Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $48,287

Larger city markers indicate a job is popular in that location.

Desktop Support Analyst Reviews

What is it like working as a Desktop Support Analyst?

Desktop Support Analyst in Des Moines:
"I believe we take on more duties than the title entails."
Pros: The technology at my fingertips and the ability to help people remotely.
Cons: I don't feel like get paid proportionately to all of the different hats we wear.

Related Job Salaries

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Experience Affects Desktop Support Analyst Salaries




National Average
$48,000


Skills That Affect Desktop Support Analyst Salaries

Systems Troubleshooting
up arrow 3%

Windows NT / 2000 / XP Networking
up arrow 2%

Microsoft Active Directory
up arrow 1%

Computer Hardware Technician
up arrow 1%

Help Desk / Desktop Support (Tier 2)
0%

Windows Support
0%

Network Support
0%

National Average
$48,000

Troubleshooting
up arrow 1%

Windows Operating System General Use
up arrow 1%

Microsoft Office
up arrow 3%

Help Desk / Desktop Support
up arrow 9%

Help Desk / Desktop Support (Tier 1)
up arrow 24%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 90 votes.

Gender

Female
9 %
Male
91 %

Years of Experience

Less than 1 year
3%
1-4 years
40%
5-9 years
25%
10-19 years
25%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 75%
medical benefits
Vision: 66%
dental benefits
None: 18%
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