A desktop engineer maintains and troubleshoots the existing computers, laptops, security, and servers within their organization's network. They install, configure, and troubleshoot the computers, as well as all other applications and printers, to keep them at optimum performance. This is a very hands-on career that frequently requires the individual to respond to urgent requests and help individuals face to face; some travel may also be required.
Desktop Support Engineer Tasks
Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions.
Monitor backups and maintenance logs.
Answer calls or tickets to support end users with applications, hardware, software, and networking.
Create end user documentation and knowledge base articles.