Men make up the majority of Desktop Support Specialists in the United States, bringing in about $48K per year. Geography and career length each impact pay for this group, with the former having the largest influence. Job satisfaction is high and work is enjoyable for most Desktop Support Specialists. A fair number enjoy medical while a strong majority get dental coverage. Vision coverage is also available to more than half. The data in this summary comes from the PayScale salary survey.

$35,867 - $65,351
(Median)
$36K
$48K
$65K
MEDIAN: $48,290
10%
50%
90%

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$14.74 - $29.28
(Median)
$15
$21
$29
MEDIAN: $20
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$35,867 - $65,351  
   
Bonus
$145.44 - $5,377  
Profit Sharing
$4,859  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,620 - $64,311  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 399
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$14.74 - $29.28  
   
Overtime
$21.56 - $44.32  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$145.44 - $5,377  
   
Profit Sharing
$4,859  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,620 - $64,311  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 367
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Job Description for Desktop Support Specialist

Desktop support specialists are in charge of providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties is troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. They also help with data back-up duties in case of data corruption. These professionals generally work in an office environment with other specialists and use a personal computer as one of their main tools to report their progress and research possible solutions.

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Desktop Support Specialist Tasks

  • Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices.
  • Install and configure desktop computer hardware, software and peripherals using standard procedures.
  • Work with vendors to troubleshoot and resolve issues.
  • Create and maintain a variety of computer images for Windows and Mac OS systems.
  • Evaluate new product versions and recommend upgrade schedules.

Common Career Paths for Desktop Support Specialist


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Desktop Support Specialists may progress into high-paying roles like Information Technology Manager, where median compensation is $77K annually.

Computer Support Specialist Job Listings

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Popular Skills for Desktop Support Specialist


Survey results imply that Desktop Support Specialists deploy a substantial tool kit of skills at work. Most notably, facility with System Administration, Information Technology (IT) Support, and Windows PowerShell are correlated to pay that is significantly above average, leading to increases of 38 percent, 25 percent, and 22 percent, respectively. Skills that pay less than market rate include Customer Service, Help Desk / Desktop Support, and Troubleshooting. The majority of those who know Help Desk / Desktop Support also know Microsoft Active Directory and Troubleshooting. The majority of those who know Computer Hardware Technician also know Troubleshooting and Microsoft Active Directory.

Pay by Experience Level for Desktop Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Although individuals who have less than five years' experience earn $41K on average, people with five to 10 years benefit from a notably larger average of $49K. For Desktop Support Specialists, 10 to 20 years of experience on the job amounts to an average salary of $52K. Desktop Support Specialists who have stuck around for more than two decades see earnings that are no higher than those of folks who have worked for 10 to 20 years.

Pay Difference by Location

National Average: $46,315

Larger city markers indicate a job is popular in that location.

Arlington is home to an above-average pay rate for Desktop Support Specialists, 38 percent higher than the national average. Desktop Support Specialists will also find cushy salaries in San Francisco (+30 percent), Atlanta (+24 percent), Denver (+16 percent), and Seattle (+14 percent). In Phoenix, salaries are 14 percent below the national average and represent the lowest-paying market. Below-median salaries also turn up in Dallas and Austin (14 percent lower and 13 percent lower, respectively).

Related Job Salaries

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Experience Affects Desktop Support Specialist Salaries




National Average
$46,000


Skills That Affect Desktop Support Specialist Salaries

System Administration
up arrow 38%

Information Technology (IT) Support
up arrow 25%

Windows PowerShell
up arrow 22%

Desktop Specialist
up arrow 17%

Help Desk / Desktop Support (Tier 2)
up arrow 3%

Microsoft Active Directory
up arrow 3%

Microsoft Office
up arrow 3%

Network Management / Administration
0%

National Average
$46,000

Network Support
up arrow 1%

Microsoft Exchange
up arrow 1%

Windows Operating System General Use
up arrow 2%

Computer Hardware Technician
up arrow 3%

Troubleshooting
up arrow 4%


Customer Service
up arrow 9%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 109 votes.

Gender

Female
9 %
Male
91 %

Years of Experience

Less than 1 year
2%
1-4 years
38%
5-9 years
26%
10-19 years
27%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 71%
medical benefits
Vision: 63%
dental benefits
None: 19%
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