Director, Customer Experience Salary

The average salary for a Director, Customer Experience is $100,105 per year. Experience has a moderate effect on income for this job. A skill in Strategy is associated with high pay for this job.

$63,245 - $156,750
$63K
$100K
$160K
MEDIAN: $100,105
10%
50%
90%

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$15.48 - $26.33
$22
MEDIAN: $21.90
50%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$70K$140K$210K
Salary
$63,245 - $156,750  
   
Bonus
$4,007 - $38,336  
Profit Sharing
$3,600  
Commission
$4,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$61,989 - $181,491  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 277
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50$100$150
Hourly Rate
$21.90  
   
Overtime
$33.49  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$100K$200K$300K
Bonus
$4,007 - $38,336  
   
Commission
$4,500  
Profit Sharing
$3,600  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$61,989 - $181,491  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 5

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Job Description for Director, Customer Experience

Directors in customer experience usually lead a department that is responsible for providing customer service. Because this job involves managing others, many years of experience, including in leadership, are often required for this position, and these directors may also be responsible for hiring, recruiting, and developing a customer service team.

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Director, Customer Experience Tasks

  • Work as an advisor to senior executives about customer escalations.
  • Reviews best practices for the delivery of positive customer experience.
  • Facilitates the management and delivery of consistently positive customer experience.
  • Develops new customer experience projects with internal teams.

Director, Customer Experience Job Listings

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Pay by Experience Level for Director, Customer Experience

Pay by Experience for a Director, Customer Experience has a positive trend. An entry-level Director, Customer Experience with less than 5 years of experience can expect to earn an average total compensation of $78,000 based on 69 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Director, Customer Experience with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $100,000 based on 109 salaries. An experienced Director, Customer Experience which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $127,000 based on 132 salaries. A Director, Customer Experience with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $140,000 based on 59 salaries.

Pay Difference by Location

National Average: $104,066

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Director, Customer Experience

Gender

Female
56 %
Male
44 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 44 votes.
Less than 1 year
1%
1-4 years
15%
5-9 years
28%
10-19 years
35%
20 years or more
21%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Director, Customer Experience Salaries

▲35%

▲22%

National Average
$104,000

▼4%

▼25%

Skills That Affect Director, Customer Experience Salaries

▲20%

Strategic Planning
▲7%

National Average
$104,000


Budget Management
▼3%





Customer Relations
▼12%

Team Leadership
▼13%

Customer Service
▼25%

Account Management
▼32%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 44 votes.

Gender

Female
56 %
Male
44 %

Years of Experience

Less than 1 year
1%
1-4 years
15%
5-9 years
28%
10-19 years
35%
20 years or more
21%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 79%
vision benefits
Vision: 70%
no benefits
None: 9%