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Director, Customer Service Salary

Directors of Customer Service in the United States are often veterans in their line of work, with more than two-thirds bringing more than 10 years of experience to the table. Salaries slide in at $84K per year on average but can range from $47K to $140K per year. Including potential for bonuses and profit sharing — peaking near $25K and $15K, respectively — total cash payment to Directors of Customer Service can bottom out near $47K or peak near $140K depending on individual performance. Experience level and the particular city each impact pay for this group, with the former having the largest influence. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. For the most part, Directors of Customer Service enjoy their work and report high levels of job satisfaction. Women make up a slight majority of Directors of Customer Service (55 percent) survey respondents. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
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$48,932 - $125,428
(Median)
$49K
$84K
$130K
MEDIAN: $84,182
10%
50%
90%

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$9.94 - $33.94
(Median)
$9
$15
$34
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$48,932 - $125,428  
   
Bonus
$966 - $24,575  
Profit Sharing
$342.55 - $14,950  
Commission
$8,549 - $40,695  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,637 - $139,552  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 1,030
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$9.94 - $33.94  
   
Overtime
$0.00 - $42.66  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$966 - $24,575  
   
Commission
$8,549 - $40,695  
Profit Sharing
$342.55 - $14,950  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,637 - $139,552  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 43

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United States (change)


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Job Description for Director, Customer Service

A director of customer service is typically an upper-level executive with a company. It is this individual’s job to set the strategy and goals for the way a company interacts with its customers. The director then develops specific systems to implement this vision and oversees the way personnel are used and trained to execute it.

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Director, Customer Service Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Common Career Paths for Director, Customer Service


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Many Directors of Customer Service move into a VP of Customer Service role, and folks who currently hold that position report a much higher median income of $123K per year. Career advancement for the typical Director of Customer Service often leads to becoming a Senior Director of Customer Care or a VP of Operations; median salaries in these positions are $32K higher and $34K higher, respectively.

Director, Customer Service Job Listings

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Popular Skills for Director, Customer Service


Directors of Customer Service seem to exploit a large range of skills on the job. Most notably, skills in Customer Service Metrics, People Management, Leadership, and Project Management are correlated to pay that is above average, with boosts between 9 percent and 15 percent. Those listing Microsoft Excel as a skill should be prepared for drastically lower pay. Team Leadership and Employee Relations also typically command lower compensation. Those educated in Customer Relationship Management tend to be well versed in Operations Management.

Pay by Experience Level for Director, Customer Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.


In general, experience and pay appear to be strongly linked; those with more experience usually bring in higher incomes. Salaries for the relatively untried average out to around $60K, but survey participants with five to 10 years of experience earn a significantly higher median of $78K. Directors of Customer Service bring in $98K after working for 10 to 20 years. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $103K.

Pay Difference by Location


Boston is home to an above-average pay rate for Directors of Customer Service, 28 percent higher than the national average. Directors of Customer Service will also find cushy salaries in Houston (+28 percent), Portland (+28 percent), Atlanta (+20 percent), and San Francisco (+19 percent). The lowest-paying market is Salt Lake City, which sits 12 percent below the national average. Seattle and Denver are a couple other places where companies are known to pay below the median — salaries tend to be 9 percent less than the median.

Related Job Salaries

United States (change)

Experience Affects Director, Customer Service Salaries



National Average
$88,000



Skills That Affect Director, Customer Service Salaries


People Management
up arrow 10%




Customer Service
up arrow 4%

Customer Relations
0%

National Average
$88,000

Customer Relationship Management (CRM)
up arrow 4%


Team Leadership
up arrow 20%

Microsoft Excel
up arrow 23%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 238 votes.

Gender

Female
55 %
Male
45 %

Years of Experience

Less than 1 year
0%
1-4 years
11%
5-9 years
18%
10-19 years
45%
20 years or more
27%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 78%
vision benefits Vision: 65% employee benefits None: 8%
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