Director, Customer Service Salary (United States)

The average pay for a Director, Customer Service is $84,182 per year. The highest paying skills associated with this job are People Management and Leadership.
Director, Customer Service Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$47,726 - $124,663
(Median)
48K
64K
84K
110K
120K
MEDIAN: $84,182
10%
25%
50%
75%
90%
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Director, Customer Service Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.08 - $35.48
(Median)
10
15
24
35
MEDIAN: $15.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$47,726 - $124,663  
   
Bonus
$982 - $24,924  
Profit Sharing
$518 - $15,315  
Commission
$2,358 - $10,174  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,848 - $139,801  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 1,041
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$10.08 - $35.48  
   
Overtime
$0.00 - $43.06  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$982 - $24,924  
   
Commission
$2,358 - $10,174  
Profit Sharing
$518 - $15,315  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,848 - $139,801  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 1,041
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United States (change)
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Job Description for Director, Customer Service

A director of customer service is typically an upper-level executive with a company. It is this individual’s job to set the strategy and goals for the way a company interacts with its customers. The director then develops specific systems to implement this vision and oversees the way personnel are used and trained to execute it.
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Director, Customer Service Tasks
  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Common Career Paths for Director, Customer Service

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Director, Customer Service Job Listings

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Popular Skills for Director, Customer Service

Pay by Experience Level for Director, Customer Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Portland
up arrow 31%
Atlanta
up arrow 25%
Charlotte
up arrow 24%
up arrow 23%
Denver
up arrow 17%
Houston
up arrow 9%
Irvine
up arrow 6%
Dallas
up arrow 5%
up arrow 1%
National Average
$88,000
Los Angeles
up arrow 1%
Austin
up arrow 2%
Seattle
up arrow 7%
Philadelphia
up arrow 8%
Miami
up arrow 18%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Director, Customer Service Salaries

National Average
$88,000

Skills That Affect Director, Customer Service Salaries

People Management
up arrow 14%
Customer Relations
up arrow 2%
National Average
$88,000
Employee Relations
up arrow 1%
Customer Relationship Management (CRM)
up arrow 4%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 291 votes.

Gender

Female
56%
female alumni
 
Male
44%
male alumni

Years of Experience

Less than 1 year
0%
1-4 years
11%
5-9 years
17%
10-19 years
44%
20 years or more
27%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 80%
vision benefits Vision: 65% employee benefits None: 8%
Find Out Exactly What You Should Be Paid
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Location:
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