A director of customer service is typically an upper-level executive with a company. It is this individual’s job to set the strategy and goals for the way a company interacts with its customers. The director then develops specific systems to implement this vision and oversees the way personnel are used and trained to execute it.
Director, Customer Service Tasks
Strategize the planning, developing and directing of the call center operations and customer service programs.
Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.