Director, Customer Service Salary

Directors of Customer Service who are practiced in their profession and carry more than 10 years of experience make up more than two-thirds of Directors of Customer Service. Pay fluctuates from $47K to $140K per year, but expected earnings average $85K per year. Total cash earnings of Directors of Customer Service range from $47K on the low end to $140K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $25K and $15K, respectively. Experience level and the particular city each impact pay for this group, with the former having the largest influence. Work is enjoyable for Directors of Customer Service, who typically claim high levels of job satisfaction. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 55 percent. Medical benefits are awarded to a large number, and a fair number earn dental coverage. This report is based on answers to PayScale's salary questionnaire.
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$49,313 - $125,852
(Median)
$49K
$85K
$130K
MEDIAN: $84,684
10%
50%
90%

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$9.94 - $33.94
(Median)
$9
$15
$34
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$49,313 - $125,852  
   
Bonus
$967 - $24,509  
Profit Sharing
$350.00 - $14,874  
Commission
$8,549 - $40,695  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$47,169 - $139,707  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 1,065
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$9.94 - $33.94  
   
Overtime
$0.00 - $42.66  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$967 - $24,509  
   
Commission
$8,549 - $40,695  
Profit Sharing
$350.00 - $14,874  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$47,169 - $139,707  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 43
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Job Description for Director, Customer Service

A director of customer service is typically an upper-level executive with a company. It is this individual’s job to set the strategy and goals for the way a company interacts with its customers. The director then develops specific systems to implement this vision and oversees the way personnel are used and trained to execute it.

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Director, Customer Service Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Director, Customer Service Job Listings

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Popular Skills for Director, Customer Service


Survey results imply that Directors of Customer Service deploy a substantial tool kit of skills at work. Most notably, skills in Customer Service Metrics, Leadership, Project Management, and People Management are correlated to pay that is above average, with boosts between 8 percent and 17 percent. Those listing Team Leadership as a skill should be prepared for drastically lower pay. Microsoft Office and Microsoft Excel also typically command lower compensation. Most people experienced in Customer Relationship Management also know Operations Management.

Pay by Experience Level for Director, Customer Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Directors of Customer Service with a rich background of experience are typically rewarded with larger paychecks. Although individuals who have less than five years' experience earn $61K on average, people with five to 10 years benefit from a notably larger average of $80K. Directors of Customer Service claiming one to two decades of experience make an estimated median of $98K. Directors of Customer Service who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $103K on average.

Pay Difference by Location


Directors of Customer Service will find that San Francisco offers an impressive pay rate, one which exceeds the national average by 33 percent. Directors of Customer Service will also find cushy salaries in Portland (+27 percent), Boston (+25 percent), Atlanta (+20 percent), and Houston (+17 percent). Trailing the national average by 15 percent, Salt Lake City is the market with the smallest paychecks. Employers pay around 10 percent less in Seattle and 8 percent less in Philadelphia, below-median salaries for those in this field.

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Experience Affects Director, Customer Service Salaries



National Average
$89,000



Skills That Affect Director, Customer Service Salaries




People Management
up arrow 6%


Customer Service
up arrow 3%

Customer Relations
0%

National Average
$89,000

Customer Relationship Management (CRM)
up arrow 4%


Microsoft Excel
up arrow 16%

Microsoft Office
up arrow 19%

Team Leadership
up arrow 21%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 227 votes.

Gender

Female
55 %
Male
45 %

Years of Experience

Less than 1 year
0%
1-4 years
11%
5-9 years
18%
10-19 years
45%
20 years or more
27%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 79%
vision benefits Vision: 65% employee benefits None: 8%
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