Director, Customer Service Salary

Directors of Customer Service in the United States are often veterans in their line of work, with approximately two-thirds bringing more than 10 years of experience to the table. Salaries slide in at $89K annually on average but can range from $49K to $146K per year. Total cash compensation to Directors of Customer Service approaches anywhere from $49K on the lower end to $146K on the higher end; in exceptional cases, this can include more than $25K from bonuses and upwards of $14K from profit sharing. Residence is the biggest factor affecting pay for this group, followed by career duration. Job satisfaction is high and work is enjoyable for most Directors of Customer Service. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Women make up a slight majority of Directors of Customer Service (55 percent) survey respondents. The data for this synopsis comes from respondents who took the PayScale salary survey.
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$51,039 - $134,322
$51K
$89K
$130K
MEDIAN: $89,195
10%
50%
90%

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$14.24 - $30.58
$14
$18
$31
MEDIAN: $18.37
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$51,039 - $134,322  
   
Bonus
$1,555 - $24,845  
Profit Sharing
$8.79 - $14,094  
Commission
$2,442 - $30,521  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$48,788 - $146,016  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 853
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$14.24 - $30.58  
   
Overtime
$1.64 - $54.25  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$1,555 - $24,845  
   
Commission
$2,442 - $30,521  
Profit Sharing
$8.79 - $14,094  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$48,788 - $146,016  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 38

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United States (change)

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Job Description for Director, Customer Service

A director of customer service is typically an upper-level executive with a company. It is this individual’s job to set the strategy and goals for the way a company interacts with its customers. The director then develops specific systems to implement this vision and oversees the way personnel are used and trained to execute it.

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Director, Customer Service Tasks

  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
  • Strategize the planning, developing and directing of the call center operations and customer service programs.

Common Career Paths for Director, Customer Service


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Directors of Customer Service often transition into VP of Customer Service positions, for which compensation tends to be much higher. On average, VPs of Customer Service earn $128K per year. Directors of Customer Service most often move into positions as VPs of Operations or Senior Directors of Customer Care; those groups report median salaries that are $31K higher and $28K higher, respectively.

Director, Customer Service Job Listings

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Popular Skills for Director, Customer Service


Directors of Customer Service seem to wield many skills on the job. Most notably, skills in Team Management, Operations Management, Customer Service Metrics, and Project Management are correlated to pay that is above average, with boosts between 5 percent and 9 percent. Those listing Problem Solving as a skill should be prepared for drastically lower pay. Microsoft Excel and Microsoft Office also typically command lower compensation. Those familiar with Customer Relationship Management also tend to know Operations Management.

Pay by Experience Level for Director, Customer Service

Pay by Experience for a Director, Customer Service has a positive trend. An entry-level Director, Customer Service with less than 5 years of experience can expect to earn an average total compensation of $71,000 based on 194 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Director, Customer Service with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $83,000 based on 268 salaries. An experienced Director, Customer Service which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $104,000 based on 440 salaries. A Director, Customer Service with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $116,000 based on 216 salaries.

Pay Difference by Location

▲40%

▲27%

▲17%

▲16%

▲11%

▼-7%

▼-8%

▼-17%

▼-27%

National Average: $92,680

Larger city markers indicate a job is popular in that location.

Irvine offers some of the highest pay in the country for Directors of Customer Service, 40 percent above the national average. Directors of Customer Service can also look forward to large paychecks in cities like Indianapolis (+37 percent), San Francisco (+35 percent), Atlanta (+27 percent), and Chicago (+17 percent). Location significantly influences compensation, with Las Vegas Directors of Customer Service earning much less — 43 percent less — than the national average. Employers in Philadelphia and Dallas also lean toward paying below-median salaries (35 percent lower and 27 percent lower, respectively).

Related Job Salaries

Key Stats for Director, Customer Service

Gender

Female
55 %
Male
45 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 162 votes.
Less than 1 year
0%
1-4 years
15%
5-9 years
18%
10-19 years
40%
20 years or more
25%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Director, Customer Service Salaries

▲25%

▲12%

National Average
$93,000

▼11%

▼24%

Skills That Affect Director, Customer Service Salaries

Team Management
▲9%



Project Management
▲1%

National Average
$93,000

▼1%







Call center operations
▼15%

Microsoft Excel
▼19%

Microsoft Office
▼19%

Problem Solving
▼35%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 162 votes.

Gender

Female
55 %
Male
45 %

Years of Experience

Less than 1 year
0%
1-4 years
15%
5-9 years
18%
10-19 years
40%
20 years or more
25%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 78%
vision benefits
Vision: 68%
no benefits
None: 12%
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