Director, Customer Service Salary

Nearly two-thirds of Directors of Customer Service in the United States have been in the field for more than 10 years. Pay can fall anywhere from $50K to $145K per year, but median earnings come to around $89K per year. Including potential for bonuses, profit sharing and commission — peaking near $25K, $15K, and $31K, respectively — total cash payment to Directors of Customer Service can bottom out near $50K or top out at around $145K. Residence and tenure each impact pay for this group, with the former having the largest influence. The majority of Directors of Customer Service claim high levels of job satisfaction. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 52 percent. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
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$51,274 - $134,421
$51K
$89K
$130K
MEDIAN: $88,770
10%
50%
90%

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$12.48 - $33.00
$12
$19
$33
MEDIAN: $18.66
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$51,274 - $134,421  
   
Bonus
$1,502 - $24,629  
Profit Sharing
$0.00 - $15,456  
Commission
$2,408 - $30,913  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$49,614 - $145,042  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 823
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$12.48 - $33.00  
   
Overtime
$1.64 - $54.25  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$1,502 - $24,629  
   
Commission
$2,408 - $30,913  
Profit Sharing
$0.00 - $15,456  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$49,614 - $145,042  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 34

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United States (change)

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Job Description for Director, Customer Service

A director of customer service is typically an upper-level executive with a company. It is this individual’s job to set the strategy and goals for the way a company interacts with its customers. The director then develops specific systems to implement this vision and oversees the way personnel are used and trained to execute it.

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Director, Customer Service Tasks

  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
  • Strategize the planning, developing and directing of the call center operations and customer service programs.

Common Career Paths for Director, Customer Service


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Directors of Customer Service often transition into VP of Customer Service positions, for which compensation tends to be much higher. On average, VPs of Customer Service earn $128K per year. Directors of Customer Service moving up in their careers tend to step into positions as Senior Directors of Customer Care or VPs of Operations. The median paychecks in those roles are $28K higher and $31K higher, respectively.

Director, Customer Service Job Listings

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Popular Skills for Director, Customer Service


Directors of Customer Service seem to wield many skills on the job. Most notably, skills in Customer Service Metrics, Operations Management, Project Management, and Leadership are correlated to pay that is above average. Those listing Problem Solving as a skill should be prepared for drastically lower pay. Data Analysis and Microsoft Excel also typically command lower compensation. Those educated in Customer Relationship Management tend to be well versed in Operations Management.

Pay by Experience Level for Director, Customer Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience is an important factor influencing the compensation of Directors of Customer Service. Relatively untried employees who have less than five years' experience have a median salary of $71K. Those who have been around for five to 10 years can expect to take home more — $83K on average. Experienced professionals — those with 10 to 20 years in the field — see salaries in the six-figure territory, securing around $103K on average. Directors of Customer Service who surpass 20 years on the job report pay that isn't as high as one would expect; the median compensation for this crowd sits around $114K.

Pay Difference by Location

National Average: $92,727

Larger city markers indicate a job is popular in that location.

San Francisco is home to an above-average pay rate for Directors of Customer Service, 38 percent higher than the national average. Directors of Customer Service will also find cushy salaries in Indianapolis (+35 percent), Irvine (+33 percent), Atlanta (+26 percent), and Chicago (+16 percent). Directors of Customer Service in Las Vegas take home the lowest salaries, earning a whopping 43 percent less than the national average. Not at the bottom but still paying below the median are employers in Baltimore and Seattle (21 percent lower and 19 percent lower, respectively).

Related Job Salaries

Key Stats for Director, Customer Service

Gender

Female
52 %
Male
48 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 137 votes.
Less than 1 year
0%
1-4 years
15%
5-9 years
18%
10-19 years
42%
20 years or more
25%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Director, Customer Service Salaries

▲23%

▲11%

National Average
$93,000

▼10%

▼23%

Skills That Affect Director, Customer Service Salaries



Project Management
▼0%

National Average
$93,000

▼2%







Call center operations
▼15%

Microsoft Excel
▼19%

Microsoft Office
▼19%

Data Analysis
▼27%

Problem Solving
▼34%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 137 votes.

Gender

Female
52 %
Male
48 %

Years of Experience

Less than 1 year
0%
1-4 years
15%
5-9 years
18%
10-19 years
42%
20 years or more
25%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 78%
vision benefits
Vision: 68%
dental benefits
None: 11%
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