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Director, Customer Service Salary

Directors of Customer Service in the United States with more than 10 years of experience in their profession represent somewhere between two-thirds and three-fourths of Directors of Customer Service. Salaries average out to around $85K annually and spread from $46K to $140K per year. Total cash compensation for Directors of Customer Service runs from $46K to $140K depending on bonuses that can occasionally exceed $25K and profit sharing that can reach almost $15K. Experience level is the biggest factor affecting pay for this group, followed by geography. Medical benefits are awarded to most, and a strong majority earn dental coverage. Women Directors of Customer Service who took the survey just slightly outnumber men. Job satisfaction is high and work is enjoyable for most Directors of Customer Service. The numbers in this rundown were provided by PayScale's salary survey participants.
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$48,987 - $125,213
(Median)
$49K
$85K
$130K
MEDIAN: $84,517
10%
50%
90%

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$9.95 - $33.57
(Median)
$10
$15
$34
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$48,987 - $125,213  
   
Bonus
$980 - $24,754  
Profit Sharing
$487.22 - $14,967  
Commission
$8,549 - $40,695  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,385 - $139,554  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 1,018
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$9.95 - $33.57  
   
Overtime
$0.00 - $40.00  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$980 - $24,754  
   
Commission
$8,549 - $40,695  
Profit Sharing
$487.22 - $14,967  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,385 - $139,554  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 44

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Job Description for Director, Customer Service

A director of customer service is typically an upper-level executive with a company. It is this individual’s job to set the strategy and goals for the way a company interacts with its customers. The director then develops specific systems to implement this vision and oversees the way personnel are used and trained to execute it.

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Director, Customer Service Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Common Career Paths for Director, Customer Service


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Advancing into a VP of Customer Service role seems to be a popular career move for Directors of Customer Service, and folks who currently work in the latter position report a notably larger median income of $123K per year. Career advancement for the typical Director of Customer Service often leads to becoming a Senior Director of Customer Care or a VP of Operations; median salaries in these positions are $32K higher and $33K higher, respectively.

Director, Customer Service Job Listings

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Popular Skills for Director, Customer Service


Directors of Customer Service seem to require a rather large skill set. Most notably, skills in Customer Service Metrics, Leadership, People Management, and Project Management are correlated to pay that is above average, with boosts between 9 percent and 16 percent. Those listing Microsoft Excel as a skill should be prepared for drastically lower pay. Team Leadership and Customer Relationship Management also typically command lower compensation. Those proficient in Customer Relationship Management are, more often than not, also skilled in Operations Management.

Pay by Experience Level for Director, Customer Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.


In general, experience and pay appear to be strongly linked; those with more experience usually bring in higher incomes. Relatively untried employees who have less than five years' experience make $59K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $79K. After working for 10 to 20 years, Directors of Customer Service make a median salary of $98K. Directors of Customer Service who surpass 20 years on the job report pay that isn't as high as one would expect; the median compensation for this crowd sits around $103K.

Pay Difference by Location


For Directors of Customer Service, busy Houston offers a higher-than-average pay rate, 32 percent above the national average. Directors of Customer Service can also look forward to large paychecks in cities like Boston (+27 percent), Portland (+27 percent), Dallas (+21 percent), and Atlanta (+20 percent). The smallest paychecks in the market, 13 percent south of the national average, can be found in Salt Lake City. A couple other locations with smaller-than-average paychecks include Seattle (10 percent lower) and Denver (9 percent lower).

Related Job Salaries

United States (change)

Experience Affects Director, Customer Service Salaries



National Average
$89,000



Skills That Affect Director, Customer Service Salaries

Customer Service Metrics
up arrow 16%


People Management
up arrow 9%


Customer Service
up arrow 4%

Operations Management
up arrow 4%

Customer Relations
up arrow 3%

National Average
$89,000

Customer Relationship Management (CRM)
up arrow 3%

Employee Relations
up arrow 3%

Team Leadership
up arrow 20%

Microsoft Excel
up arrow 24%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 242 votes.

Gender

Female
54 %
Male
46 %

Years of Experience

Less than 1 year
0%
1-4 years
11%
5-9 years
18%
10-19 years
44%
20 years or more
27%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 79%
vision benefits Vision: 65% employee benefits None: 8%