Directors of Customer Service in the United States with more than 10 years of experience in their profession represent two-thirds of Directors of Customer Service. Salaries average out to around $88K annually and spread from $49K to $144K per year. Including potential for bonuses, profit sharing and commission — peaking near $25K, $12K, and $48K, respectively — total cash payment to Directors of Customer Service can bottom out near $49K or top out at around $144K. Geography is the biggest factor affecting pay for this group, followed by career duration. Job satisfaction is reported as high by the vast majority of workers. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Women Directors of Customer Service who took the survey just slightly outnumber men. The data in this summary comes from the PayScale salary survey.
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$50,471 - $134,301
(Median)
$50K
$88K
$130K
MEDIAN: $87,887
10%
50%
90%

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$12.16 - $31.31
(Median)
$12
$18
$31
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$50,471 - $134,301  
   
Bonus
$1,493 - $24,745  
Profit Sharing
$0.00 - $12,080  
Commission
$3,700 - $48,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$49,191 - $144,257  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 811
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$12.16 - $31.31  
   
Overtime
$33.53  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$1,493 - $24,745  
   
Commission
$3,700 - $48,000  
Profit Sharing
$0.00 - $12,080  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$49,191 - $144,257  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 31
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Job Description for Director, Customer Service

A director of customer service is typically an upper-level executive with a company. It is this individual’s job to set the strategy and goals for the way a company interacts with its customers. The director then develops specific systems to implement this vision and oversees the way personnel are used and trained to execute it.

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Director, Customer Service Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Common Career Paths for Director, Customer Service


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Directors of Customer Service who move on to become VPs of Customer Service may enjoy significant pay raises, as VPs of Customer Service get paid an average of $128K per year. Directors of Customer Service typically move into roles as Senior Directors of Customer Care or VPs of Operations, and those positions pay $29K more and $32K more, respectively.

Director, Customer Service Job Listings

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Popular Skills for Director, Customer Service


Survey takers working as Directors of Customer Service report using a large range of professional skills. Most notably, skills in Customer Service Metrics, Project Management, Operations Management, and Leadership are correlated to pay that is above average. Those listing Problem Solving as a skill should be prepared for drastically lower pay. Data Analysis and Microsoft Excel also typically command lower compensation. Most people familiar with Customer Relationship Management also know Operations Management.

Pay by Experience Level for Director, Customer Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Directors of Customer Service, experience and pay levels seem to be correlated; more years in the business generally lead to more money. Relatively untried employees who have fewer than five years of experience earn around $70K on average. People who have worked for five to 10 years can expect a higher median salary of $82K. After one to two decades on the job, professionals can reap plentiful salaries that average out to the six-figure sum of $102K. Directors of Customer Service with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $113K.

Pay Difference by Location

National Average: $91,514

Larger city markers indicate a job is popular in that location.

For Directors of Customer Service, Indianapolis provides a pay rate that is 35 percent greater than the national average. Directors of Customer Service can also look forward to large paychecks in cities like San Francisco (+31 percent), Atlanta (+25 percent), Austin (+19 percent), and Irvine (+17 percent). Compared to the national average, Las Vegas Directors of Customer Service have considerably lower salaries, 43 percent below the national average to be exact. Location appears to be a major driving force in pay for those in this profession. Employers pay around 19 percent less in Salt Lake City and 18 percent less in Seattle, below-median salaries for those in this field.

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Experience Affects Director, Customer Service Salaries



National Average
$92,000



Skills That Affect Director, Customer Service Salaries


Project Management
0%

National Average
$92,000

Leadership
up arrow 1%

Operations Management
up arrow 1%

Customer Relations
up arrow 3%

People Management
up arrow 4%





Call center operations
up arrow 14%

Microsoft Excel
up arrow 18%

Microsoft Office
up arrow 18%

Data Analysis
up arrow 26%

Problem Solving
up arrow 33%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 130 votes.

Gender

Female
54 %
Male
46 %

Years of Experience

Less than 1 year
0%
1-4 years
14%
5-9 years
19%
10-19 years
42%
20 years or more
25%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 78%
medical benefits
Vision: 67%
dental benefits
None: 11%
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