Director, Customer Service Salary

The majority of Directors of Customer Service in the United States — somewhere between two-thirds and three-fourths — boast more than 10 years of experience in their profession. Salaries stretch from $48K to $142K per year, and the median is $87K per year. In the world of Directors of Customer Service, overall cash allowance can occasionally include more than $25K from bonuses and, in some exceptional cases, $15K from profit sharing, causing incomes to vary widely between $48K and $142K. Career length and the particular city each impact pay for this group, with the former having the largest influence. The majority of Directors of Customer Service claim high levels of job satisfaction. Women Directors of Customer Service who took the survey just slightly outnumber men. Medical benefits are awarded to a large number, and a fair number earn dental coverage. Participants in PayScale's salary questionnaire provided the particulars of this report.
Read More
$49,653 - $128,727
(Median)
$50K
$87K
$130K
MEDIAN: $87,030
10%
50%
90%

Add this chart to your site: 640px    300px

$10.05 - $32.69
(Median)
$10
$15
$33
MEDIAN: $15.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$49,653 - $128,727  
   
Bonus
$991 - $25,089  
Profit Sharing
$50.00 - $14,740  
Commission
$4,983 - $58,175  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$48,327 - $142,325  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 1,222
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$10.05 - $32.69  
   
Overtime
$0.00 - $42.66  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$991 - $25,089  
   
Commission
$4,983 - $58,175  
Profit Sharing
$50.00 - $14,740  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$48,327 - $142,325  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 47
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Director, Customer Service

A director of customer service is typically an upper-level executive with a company. It is this individual’s job to set the strategy and goals for the way a company interacts with its customers. The director then develops specific systems to implement this vision and oversees the way personnel are used and trained to execute it.

Read More...

Director, Customer Service Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Common Career Paths for Director, Customer Service


Add this chart to your site:   640px 640px    300px 300px


Advancing into a VP of Customer Service role seems to be a popular career move for Directors of Customer Service, and folks who currently work in the latter position report a notably larger median income of $127K per year. Typical career progression for a Director of Customer Service involves becoming a Senior Director of Customer Care or a VP of Operations, roles that pay $28K more and $31K more on average.

Director, Customer Service Job Listings

Search for more jobs:

Popular Skills for Director, Customer Service


Directors of Customer Service seem to exploit a large range of skills on the job. Most notably, skills in Customer Service Metrics, Project Management, Leadership, and Operations Management are correlated to pay that is above average, with boosts between 5 percent and 15 percent. Those listing Problem Solving as a skill should be prepared for drastically lower pay. Microsoft Office and Microsoft Excel also typically command lower compensation. Most people who know Customer Relationship Management also know Operations Management.

Pay by Experience Level for Director, Customer Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience seems to be a major factor in determining the incomes of Directors of Customer Service. The average worker who claims fewer than five years of experience earns around $64K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $82K. The average pay reported by folks with 10 to 20 years of experience is around $100K. Directors of Customer Service with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $107K.

Pay Difference by Location

National Average: $91,433

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Directors of Customer Service, San Francisco offers exceptional salaries, 34 percent above the national average. Directors of Customer Service will also find cushy salaries in Boston (+26 percent), Charlotte (+20 percent), Atlanta (+20 percent), and Houston (+14 percent). The lowest-paying market is Seattle, which sits 11 percent below the national average.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects Director, Customer Service Salaries



National Average
$91,000



Skills That Affect Director, Customer Service Salaries




Operations Management
up arrow 2%

Customer Relations
0%

National Average
$91,000

Customer Service
up arrow 1%

Customer Relationship Management (CRM)
up arrow 3%

People Management
up arrow 4%



Microsoft Excel
up arrow 18%

Problem Solving
up arrow 21%

Microsoft Office
up arrow 21%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 241 votes.

Gender

Female
54 %
Male
46 %

Years of Experience

Less than 1 year
0%
1-4 years
12%
5-9 years
17%
10-19 years
44%
20 years or more
27%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 79%
medical benefits
Vision: 67%
dental benefits
None: 8%
ADVERTISEMENT