Director, Customer Service Salary

The majority of Directors of Customer Service in the United States — a little under three-quarters — boast more than 10 years of experience in their profession. Salaries stretch from $47K to $139K per year, and the median is $85K per year. Total cash compensation to Directors of Customer Service bottoms out near $47K and approaches $139K on the high end; the biggest paychecks include approximately $24K from bonuses and almost $15K from profit sharing. Experience level and the particular city each impact pay for this group, with the former having the largest influence. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 55 percent. Job satisfaction for Directors of Customer Service is high. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to the greater part. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
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$49,100 - $125,563
(Median)
$49K
$85K
$130K
MEDIAN: $84,684
10%
50%
90%

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$9.96 - $33.23
(Median)
$10
$15
$33
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$49,100 - $125,563  
   
Bonus
$966 - $24,451  
Profit Sharing
$350.00 - $14,874  
Commission
$8,549 - $40,695  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,567 - $139,376  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 1,063
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$9.96 - $33.23  
   
Overtime
$0.00 - $42.66  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$966 - $24,451  
   
Commission
$8,549 - $40,695  
Profit Sharing
$350.00 - $14,874  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,567 - $139,376  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 45
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Job Description for Director, Customer Service

A director of customer service is typically an upper-level executive with a company. It is this individual’s job to set the strategy and goals for the way a company interacts with its customers. The director then develops specific systems to implement this vision and oversees the way personnel are used and trained to execute it.

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Director, Customer Service Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Common Career Paths for Director, Customer Service


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Directors of Customer Service who move on to become VPs of Customer Service may enjoy significant pay raises, as VPs of Customer Service get paid an average of $123K per year. Senior Directors of Customer Care or VPs of Operations are common next-step roles for Directors of Customer Service moving up in their careers; annual pay for Senior Directors of Customer Care is $32K higher on average, and it's $33K higher for VPs of Operations.

Director, Customer Service Job Listings

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Popular Skills for Director, Customer Service


Survey results imply that Directors of Customer Service deploy a deep pool of skills on the job. Most notably, skills in Customer Service Metrics, Project Management, Leadership, and People Management are correlated to pay that is above average, with boosts between 8 percent and 17 percent. Those listing Team Leadership as a skill should be prepared for drastically lower pay. Microsoft Office and Microsoft Excel also typically command lower compensation. The majority of those who know Customer Relationship Management also know Operations Management.

Pay by Experience Level for Director, Customer Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Directors of Customer Service, experience and pay levels seem to be correlated; more years in the business generally lead to more money. Respondents with less than five years' experience take home $61K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $79K. Directors of Customer Service bring in $98K after working for 10 to 20 years. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $103K.

Pay Difference by Location


Directors of Customer Service will find that San Francisco offers an impressive pay rate, one which exceeds the national average by 33 percent. Directors of Customer Service will also find cushy salaries in Portland (+27 percent), Boston (+26 percent), Atlanta (+20 percent), and New York (+12 percent). In Salt Lake City, salaries are 13 percent below the national average and represent the lowest-paying market. Two other places where employers offer below-median salaries are Seattle (10 percent less) and Philadelphia (8 percent less).

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Experience Affects Director, Customer Service Salaries



National Average
$89,000



Skills That Affect Director, Customer Service Salaries




People Management
up arrow 6%


Customer Service
up arrow 3%

Customer Relations
0%

National Average
$89,000

Customer Relationship Management (CRM)
up arrow 4%


Microsoft Excel
up arrow 16%

Microsoft Office
up arrow 19%

Team Leadership
up arrow 20%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 230 votes.

Gender

Female
55 %
Male
45 %

Years of Experience

Less than 1 year
0%
1-4 years
11%
5-9 years
18%
10-19 years
44%
20 years or more
27%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 79%
vision benefits Vision: 65% employee benefits None: 8%
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