Mid-Career Director, Customer Service Salary

Pay for Mid-Career Directors of Customer Service sits in the ballpark of $81K annually. Overall cash earnings of Mid-Career Directors of Customer Service stretch from $47K near the bottom to $131K at the top, and the heftiest packages can encompass around $20K each from bonuses and profit sharing. Most workers in this position report high levels of job satisfaction. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Women Mid-Career Directors of Customer Service who took the survey just slightly outnumber men. This snapshot results from replies to PayScale's salary survey.

$48,044 - $122,287
$48K
$81K
$120K
MEDIAN: $80,697
10%
50%
90%

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$15.64 - $22.25
$17
MEDIAN: $17.03
50%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$48,044 - $122,287  
   
Bonus
$1,964 - $20,203  
Profit Sharing
$-0.50 - $19,866  
Commission
$11,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$47,347 - $131,286  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 259
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$17.03  
   
Overtime
$26.93  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$1,964 - $20,203  
   
Commission
$11,000  
Profit Sharing
$-0.50 - $19,866  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$47,347 - $131,286  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 9

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Pay Difference by Location

National Average: $82,745

Larger city markers indicate a job is popular in that location.

For Mid-Career Directors of Customer Service, busy San Francisco offers a higher-than-average pay rate, 45 percent above the national average. Mid-Career Directors of Customer Service will also find cushy salaries in New York (+18 percent) and Chicago (+18 percent). Mid-Career Directors of Customer Service in Denver make 32 percent less than the national average, proving that location is a major factor in pay.

Key Stats for Director, Customer Service

Gender

Female
51 %
Male
49 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 29 votes.
5-9 years
57%
10-19 years
43%
Location:
Years in Fields/Career:
United States (change)

Skills That Affect Director, Customer Service Salaries

Customer Service Metrics
▲5%

National Average
$83,000

Project Management
▼1%

Customer Relations
▼2%

Team Leadership
▼4%

Employee Relations
▼5%

Customer Relationship Management (CRM)
▼7%

Leadership
▼8%

Operations Management
▼10%

Customer Service
▼13%

People Management
▼15%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 29 votes.

Gender

Female
51 %
Male
49 %

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 75%
vision benefits
Vision: 64%
no benefits
None: 12%