Mid-Career Director, Customer Service Salary

Mid-Career Directors of Customer Service can expect wages of $80K per year on average. The range in cash compensation to Mid-Career Directors of Customer Service ($47K to $129K) includes potential earnings of $20K each from bonuses and profit sharing in exceptional cases. Most Mid-Career Directors of Customer Service like their work and job satisfaction is high. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 51 percent. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. This snapshot results from replies to PayScale's salary survey.

$48,079 - $120,639
$48K
$80K
$120K
MEDIAN: $80,249
10%
50%
90%

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$13.09 - $24.90
$13
$17
$25
MEDIAN: $17.46
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$48,079 - $120,639  
   
Bonus
$1,954 - $20,062  
Profit Sharing
$0.00 - $19,727  
Commission
$10,476  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$47,329 - $129,240  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 260
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$13.09 - $24.90  
   
Overtime
$29.97  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$1,954 - $20,062  
   
Commission
$10,476  
Profit Sharing
$0.00 - $19,727  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$47,329 - $129,240  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 10

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Pay Difference by Location

National Average: $83,075

Larger city markers indicate a job is popular in that location.

For Mid-Career Directors of Customer Service, busy San Francisco offers a higher-than-average pay rate, 44 percent above the national average. Mid-Career Directors of Customer Service will also find cushy salaries in Chicago (+17 percent) and New York (+13 percent). Compared to the national average, Denver Mid-Career Directors of Customer Service have considerably lower salaries, 33 percent below the national average to be exact. Location appears to be a major driving force in pay for those in this profession. Employers pay around 11 percent less in Salt Lake City and 1 percent less in Los Angeles, below-median salaries for those in this field.

Key Stats for Director, Customer Service

Gender

Female
51 %
Male
49 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 30 votes.
5-9 years
56%
10-19 years
44%
Location:
Years in Fields/Career:
United States (change)

Skills That Affect Director, Customer Service Salaries

Customer Service Metrics
▲7%

National Average
$83,000

Customer Relations
▼1%

Employee Relations
▼5%

Project Management
▼5%

Customer Relationship Management (CRM)
▼6%

Leadership
▼6%

Team Leadership
▼6%

Customer Service
▼12%

Operations Management
▼12%

People Management
▼13%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 30 votes.

Gender

Female
51 %
Male
49 %

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 76%
vision benefits
Vision: 65%
dental benefits
None: 13%
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