A director of housekeeping can work at a variety of different places, such as a hotel, an apartment building, or a nursing facility. The director of housekeeping will oversee a staff of housekeepers. The director of housekeeping may also have to carry out housekeeping duties personally. It is important to make sure that staff are performing duties in a professional and thorough manner.
The director may have to carry out evaluations and provide reports and employee feedback, so that duties can be improved. The housekeeping staff may have to keep various areas clean, such as outdoor areas, rooms, and public areas. All of the areas being overseen should be cleaned in a sanitary, orderly, and safe manner, to make the areas comfortable for those who live in or visit the premises. Another aspect of cleaning may be carrying out a laundry service. It is important that all staff are performing duties within the scope of safety regulations, which are established by the cleaning company and by local and federal laws.
Some computer skills may be necessary, in order to communicate with management and to carry out payroll and accounting duties. Some jobs will require a high school diploma, while others may require some college schooling in hospitality. Others will simply rely on housekeeping experience.
Director, Housekeeping Tasks
Supervise the housekeeping staff at a hotel, hospital, etc., and ensure that the staff maintains high standards of room cleanliness.
Train the housekeeping staff in proper procedures to follow, hotel policies, and job safety.
Handle administrative tasks such as generating staff work schedules, ordering cleaning supplies, and managing the housekeeping budget.
Monitor the work of housekeepers, inspect rooms, and investigate customer complaints.