Directors of housekeeping have many different job responsibilities, both hands-on and supervisory. This position includes administrative tasks such as staff scheduling, ordering supplies, and managing the housekeeping budget. A director of housekeeping is in charge of supervising the housekeeping staff, verifying the cleanliness of rooms and adherence to quality standards, investigating any customer complaints about service and taking corrective action. It is the duty of the director of housekeeping to oversee every aspect of the cleanliness of a given facility. Duties also include training housekeeping staff and ensuring the staff is aware of proper protocol, company policies and safety practices as related to performance of the job and the use of any equipment required by the housekeeping staff.
Directors of housekeeping will often also oversee every aspect of hiring. While not always directly involved in the interviewing process, a director of housekeeping will have the final approval of all new members of the housekeeping staff. A director of housekeeping evaluates each member of the housekeeping staff's job performance on a regular basis. The director has an integral role in decisions regarding personnel actions such as promotions, transfers, and dismissals. A director of housekeeping should possess strong leadership skills and a willingness to work with and to supervise personnel. Good human relation and strong communication skills are needed to successfully fill this position.
Director, Housekeeping Tasks
Handle administrative tasks such as generating staff work schedules, ordering cleaning supplies, and managing the housekeeping budget.
Monitor the work of housekeepers, inspect rooms, and investigate customer complaints.
Supervise the housekeeping staff at a hotel, hospital, etc., and ensure that the staff maintains high standards of room cleanliness.
Train the housekeeping staff in proper procedures to follow, hotel policies, and job safety.