Director, Customer Service Salary

With between two-thirds and three-fourths of Directors of Customer Service in the United States reporting more than 10 years of experience, the field is heavily weighted toward experienced professionals. Average pay for Directors of Customer Service is $85K annually and can range from $48K on the lower end to $140K per year near the higher end. Including potential for bonuses and profit sharing — peaking near $25K and $15K, respectively — total cash payment to Directors of Customer Service can bottom out near $48K or peak near $140K depending on individual performance. Geographic location is the biggest factor affecting pay for this group, followed by experience level. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the greater part. Job satisfaction for Directors of Customer Service is high. Women make up a slight majority of Directors of Customer Service (55 percent) survey respondents. This overview is based on answers to PayScale's salary questionnaire.
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$49,263 - $125,900

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$9.93 - $34.25

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$49,263 - $125,900  
   
Bonus
$973 - $24,578  
Profit Sharing
$100.67 - $14,848  
Commission
$8,549 - $40,695  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$47,532 - $139,896  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 1,077
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$9.93 - $34.25  
   
Overtime
$0.00 - $42.66  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$973 - $24,578  
   
Commission
$8,549 - $40,695  
Profit Sharing
$100.67 - $14,848  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$47,532 - $139,896  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 42
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Job Description for Director, Customer Service

A director of customer service is typically an upper-level executive with a company. It is this individual’s job to set the strategy and goals for the way a company interacts with its customers. The director then develops specific systems to implement this vision and oversees the way personnel are used and trained to execute it.

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Director, Customer Service Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Director, Customer Service Job Listings

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Popular Skills for Director, Customer Service


Directors of Customer Service seem to require a rather large skill set. Most notably, skills in Customer Service Metrics, Project Management, Leadership, and Operations Management are correlated to pay that is above average, with boosts between 7 percent and 18 percent. Those listing Team Leadership as a skill should be prepared for drastically lower pay. Microsoft Office and Microsoft Excel also typically command lower compensation. The majority of those who know Customer Relationship Management also know Operations Management.

Pay by Experience Level for Director, Customer Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Directors of Customer Service generally obtain higher compensation for more plentiful past experience. Respondents with less than five years' experience take home $61K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $80K. Directors of Customer Service claiming one to two decades of experience make an estimated median of $98K. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $103K.

Pay Difference by Location


For Directors of Customer Service, working in the bustling city of San Francisco has its advantages, including an above-average pay rate. Directors of Customer Service can also look forward to large paychecks in cities like Boston (+25 percent), Charlotte (+24 percent), Atlanta (+19 percent), and Houston (+17 percent). Those in the field find the lowest salaries in Salt Lake City, 15 percent below the national average. Workers in Seattle and Philadelphia earn salaries that trail the national average for those in this profession (11 percent less and 8 percent less, respectively).

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Experience Affects Director, Customer Service Salaries



National Average
$89,000



Skills That Affect Director, Customer Service Salaries





Customer Service
up arrow 2%

People Management
up arrow 1%

Customer Relations
0%

National Average
$89,000

Customer Relationship Management (CRM)
up arrow 3%


Microsoft Excel
up arrow 16%

Microsoft Office
up arrow 19%

Team Leadership
up arrow 21%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 226 votes.

Gender

Female
55 %
Male
45 %

Years of Experience

Less than 1 year
0%
1-4 years
11%
5-9 years
18%
10-19 years
45%
20 years or more
27%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 79%
vision benefits Vision: 65% employee benefits None: 9%
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