The average pay for a Director, Customer Service is $84,004 per year. A skill in Leadership is associated with high pay for this job.
Director, Customer Service Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$47,710 - $124,929
(Median)
48K
64K
84K
110K
120K
MEDIAN: $84,003
10%
25%
50%
75%
90%
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Director, Customer Service Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.16 - $31.56
(Median)
10
15
21
32
MEDIAN: $15.00
10%
50%
75%
90%
Add this chart to your site

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$47,710 - $124,929  
   
Bonus
$1,006 - $24,989  
Profit Sharing
$974 - $19,336  
Commission
$-0.50 - $40,547  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,300 - $140,917  
PayScale
Country: United States | Currency: USD | Updated: 19 Apr 2014 | Individuals Reporting: 1,105
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$10.16 - $31.56  
   
Overtime
$0.00 - $44.65  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$1,006 - $24,989  
   
Commission
$-0.50 - $40,547  
Profit Sharing
$974 - $19,336  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,300 - $140,917  
PayScale
Country: United States | Currency: USD | Updated: 19 Apr 2014 | Individuals Reporting: 1,105
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Director, Customer Service Job Listings

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Job Description for Director, Customer Service
A director of customer service is typically an upper-level executive with a company. It is this individual’s job to set the strategy and goals for the way a company interacts with its customers. The director then develops specific systems to implement this vision and oversees the way personnel are used and trained to execute it.
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Director, Customer Service Tasks
  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
Popular Skills for Director, Customer Service
Pay by Experience Level for Director, Customer Service
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
Atlanta
up arrow 25%
Charlotte
up arrow 20%
Dallas
up arrow 20%
Denver
up arrow 19%
up arrow 19%
Irvine
up arrow 9%
Houston
up arrow 4%
National Average
$88,000
Los Angeles
up arrow 1%
Seattle
up arrow 8%
up arrow 9%
Miami
up arrow 14%
Austin
up arrow 16%
Milwaukee
up arrow 17%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Director, Customer Service Salaries

National Average
$88,000

Skills That Affect Director, Customer Service Salaries

Job Satisfaction
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Extremely satisfied
Rated 5 out of 5 based on 290 votes.
Gender
Female
54%
female alumni
 
Male
46%
male alumni
Years of Experience
Less than 1 year
0%
1-4 years
11%
5-9 years
17%
10-19 years
45%
20 years or more
27%
Common Health Benefits
medical benefits Medical: 89% dental benefits Dental: 80%
vision benefits Vision: 64% employee benefits None: 8%
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