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Director, Customer Service Salary

With more than two-thirds of Directors of Customer Service in the United States reporting more than 10 years of experience in the field, this area is heavily weighted toward experienced professionals. Pay ranges from $46K to $141K per year and averages out to $84K annually. With some bonuses approaching $25K and certain profit sharing proceeds approaching $15K, overall incomes of Directors of Customer Service spread between $46K and $141K depending on individual performance. Geography is the biggest factor affecting pay for this group, followed by years of experience. Most Directors of Customer Service report high levels of job satisfaction. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 55 percent. Medical benefits are awarded to most, and a strong majority earn dental coverage. The figures in this rundown are based on the results of PayScale's salary questionnaire.
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$48,600 - $125,215
(Median)
$49K
$84K
$130K
MEDIAN: $84,416
10%
50%
90%

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$9.96 - $32.06
(Median)
$10
$15
$32
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$48,600 - $125,215  
   
Bonus
$990 - $25,295  
Profit Sharing
$513 - $15,152  
Commission
$2,442 - $39,305  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,338 - $140,674  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 1,000
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$9.96 - $32.06  
   
Overtime
$0.00 - $42.66  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$990 - $25,295  
   
Commission
$2,442 - $39,305  
Profit Sharing
$513 - $15,152  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,338 - $140,674  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 40
United States (change)

Job Description for Director, Customer Service

A director of customer service is typically an upper-level executive with a company. It is this individual’s job to set the strategy and goals for the way a company interacts with its customers. The director then develops specific systems to implement this vision and oversees the way personnel are used and trained to execute it.

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Director, Customer Service Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Common Career Paths for Director, Customer Service


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Directors of Customer Service' salaries may rise greatly for those who assume a higher-end position such as a VP of Operations. The average VP of Operations bring home $122K per year. Directors of Customer Service most often move into positions as VPs of Customer Service or Senior Directors of Customer Care; those groups report median salaries that are $33K higher and $32K higher, respectively.

Director, Customer Service Job Listings

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Popular Skills for Director, Customer Service


Directors of Customer Service report using a diverse set of skills on the job. Most notably, skills in Leadership, Operations Management, Project Management, and Customer Service are correlated to pay that is above average, with boosts between 7 percent and 14 percent. Team Leadership and Customer Service Metrics as skills, however, tend to be associated with significantly smaller paychecks. For most people, competency in Customer Relationship Management indicates knowledge of Project Management and Operations Management. People who know Customer Service usually also know Operations Management and Project Management.

Pay by Experience Level for Director, Customer Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Directors of Customer Service, experience and pay levels seem to be correlated; more years in the business generally lead to more money. Salaries of relatively inexperienced workers fall in the neighborhood of $60K, but folks who have racked up five to 10 years see a notably higher median of $77K. For Directors of Customer Service, 10 to 20 years of experience on the job amounts to an average salary of $99K. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $102K on average.

Pay Difference by Location


Directors of Customer Service will find that San Francisco offers an impressive pay rate, one which exceeds the national average by 32 percent. Directors of Customer Service can also look forward to large paychecks in cities like Portland (+27 percent), Atlanta (+25 percent), Charlotte (+24 percent), and New York (+22 percent). Location significantly influences compensation, with Miami Directors of Customer Service earning much less — 21 percent less — than the national average. Two other places where employers offer below-median salaries are Seattle (9 percent less) and Philadelphia (8 percent less).

Related Job Salaries

Experience Affects Director, Customer Service Salaries



National Average
$89,000



Skills That Affect Director, Customer Service Salaries





Customer Relations
up arrow 4%

People Management
up arrow 2%

National Average
$89,000

Employee Relations
up arrow 1%

Customer Relationship Management (CRM)
up arrow 2%

Customer Service Metrics
up arrow 4%

Team Leadership
up arrow 20%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 270 votes.

Gender

Female
55 %
Male
45 %

Years of Experience

Less than 1 year
0%
1-4 years
11%
5-9 years
18%
10-19 years
44%
20 years or more
27%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 79%
vision benefits Vision: 64% employee benefits None: 8%