Director, Customer Service Salary (United States)

The average pay for a Director, Customer Service is $84,531 per year. The highest paying skills associated with this job are Budget Management, People Management, and Leadership.
Director, Customer Service Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$47,886 - $124,432
(Median)
48K
64K
85K
110K
120K
MEDIAN: $84,530
10%
25%
50%
75%
90%
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Director, Customer Service Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.08 - $35.48
(Median)
10
15
23
35
MEDIAN: $15.00
10%
50%
75%
90%
Add this chart to your site

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$47,886 - $124,432  
   
Bonus
$994 - $24,909  
Profit Sharing
$520 - $15,287  
Commission
$2,442 - $38,884  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,837 - $139,704  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 1,070
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$10.08 - $35.48  
   
Overtime
$0.00 - $43.40  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$994 - $24,909  
   
Commission
$2,442 - $38,884  
Profit Sharing
$520 - $15,287  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,837 - $139,704  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 1,070
Is Director, Customer Service your job title? Get a personalized salary report!
Location:
United States (change)
Years in Field/Career:
Job Description for Director, Customer Service
A director of customer service is typically an upper-level executive with a company. It is this individual’s job to set the strategy and goals for the way a company interacts with its customers. The director then develops specific systems to implement this vision and oversees the way personnel are used and trained to execute it.
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Director, Customer Service Tasks
  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Director, Customer Service Job Listings

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Popular Skills for Director, Customer Service
Pay by Experience Level for Director, Customer Service
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
Portland
up arrow 30%
Charlotte
up arrow 24%
Atlanta
up arrow 23%
up arrow 18%
Denver
up arrow 14%
Houston
up arrow 6%
Irvine
up arrow 5%
Dallas
up arrow 4%
National Average
$89,000
Austin
up arrow 2%
Los Angeles
up arrow 2%
up arrow 3%
Seattle
up arrow 8%
Philadelphia
up arrow 9%
Milwaukee
up arrow 18%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Director, Customer Service Salaries

National Average
$89,000

Skills That Affect Director, Customer Service Salaries

Budget Management
up arrow 21%
People Management
up arrow 13%
Customer Service
up arrow 4%
Customer Relations
up arrow 2%
Employee Relations
0%
National Average
$89,000
Customer Relationship Management (CRM)
up arrow 3%
Job Satisfaction
Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 308 votes.
Gender
Female
55%
female alumni
 
Male
45%
male alumni
Years of Experience
Less than 1 year
0%
1-4 years
11%
5-9 years
18%
10-19 years
44%
20 years or more
27%
Common Health Benefits
medical benefits Medical: 89% dental benefits Dental: 80%
vision benefits Vision: 65% employee benefits None: 8%
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United States (change)
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