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Director, Customer Service Salary (United States)

The average pay for a Director, Customer Service is $84,227 per year. A skill in Leadership is associated with high pay for this job.
Director, Customer Service Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$48,243 - $124,709
(Median)
48K
64K
84K
110K
120K
MEDIAN: $84,226
10%
25%
50%
75%
90%
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Director, Customer Service Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.06 - $35.23
(Median)
10
15
24
35
MEDIAN: $15.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$48,243 - $124,709  
   
Bonus
$990 - $24,980  
Profit Sharing
$506 - $15,343  
Commission
$2,358 - $10,174  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,155 - $139,546  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 1,001
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$10.06 - $35.23  
   
Overtime
$0.00 - $43.06  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$990 - $24,980  
   
Commission
$2,358 - $10,174  
Profit Sharing
$506 - $15,343  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,155 - $139,546  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 38
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Job Description for Director, Customer Service

A director of customer service is typically an upper-level executive with a company. It is this individual’s job to set the strategy and goals for the way a company interacts with its customers. The director then develops specific systems to implement this vision and oversees the way personnel are used and trained to execute it.
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Director, Customer Service Tasks
  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Common Career Paths for Director, Customer Service

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Director, Customer Service Job Listings

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Popular Skills for Director, Customer Service

Pay by Experience Level for Director, Customer Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Portland
up arrow 29%
Atlanta
up arrow 25%
Charlotte
up arrow 23%
up arrow 20%
Denver
up arrow 16%
Houston
up arrow 10%
Dallas
up arrow 9%
Irvine
up arrow 6%
up arrow 4%
National Average
$88,000
Los Angeles
up arrow 1%
Austin
up arrow 2%
Philadelphia
up arrow 8%
Seattle
up arrow 9%
Miami
up arrow 21%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

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Experience Affects Director, Customer Service Salaries

National Average
$88,000

Skills That Affect Director, Customer Service Salaries

Customer Relations
up arrow 3%
People Management
up arrow 2%
National Average
$88,000
Employee Relations
up arrow 1%
Customer Service Metrics
up arrow 2%
Customer Relationship Management (CRM)
up arrow 4%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 286 votes.

Gender

Female
55%
female alumni
 
Male
45%
male alumni

Years of Experience

Less than 1 year
0%
1-4 years
11%
5-9 years
17%
10-19 years
44%
20 years or more
27%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 79%
vision benefits Vision: 65% employee benefits None: 8%