Director, Customer Service Salary

The majority of Directors of Customer Service in the United States — a little under three-quarters — boast more than 10 years of experience in their profession. Salaries stretch from $48K to $142K per year, and the median is $87K annually. With some bonuses approaching $25K and certain profit sharing proceeds approaching $15K, overall incomes of Directors of Customer Service spread between $48K and $142K depending on individual performance. Experience level is the biggest factor affecting pay for this group, followed by geography. Most Directors of Customer Service like their work and job satisfaction is high. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 54 percent. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to a majority. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
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$49,653 - $128,727
(Median)
$50K
$87K
$130K
MEDIAN: $87,030
10%
50%
90%

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$10.05 - $32.69
(Median)
$10
$15
$33
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$49,653 - $128,727  
   
Bonus
$991 - $25,089  
Profit Sharing
$50.00 - $14,740  
Commission
$4,983 - $58,175  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$48,327 - $142,325  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 1,222
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$10.05 - $32.69  
   
Overtime
$0.00 - $42.66  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$991 - $25,089  
   
Commission
$4,983 - $58,175  
Profit Sharing
$50.00 - $14,740  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$48,327 - $142,325  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 47
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Job Description for Director, Customer Service

A director of customer service is typically an upper-level executive with a company. It is this individual’s job to set the strategy and goals for the way a company interacts with its customers. The director then develops specific systems to implement this vision and oversees the way personnel are used and trained to execute it.

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Director, Customer Service Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Common Career Paths for Director, Customer Service


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Advancing into a VP of Customer Service role seems to be a popular career move for Directors of Customer Service, and folks who currently work in the latter position report a notably larger median income of $127K per year. Directors of Customer Service most often move into positions as Senior Directors of Customer Care or VPs of Operations; those groups report median salaries that are $28K higher and $31K higher, respectively.

Director, Customer Service Job Listings

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Popular Skills for Director, Customer Service


Directors of Customer Service seem to wield many skills on the job. Most notably, skills in Customer Service Metrics, Project Management, Leadership, and Operations Management are correlated to pay that is above average, with boosts between 5 percent and 15 percent. Those listing Problem Solving as a skill should be prepared for drastically lower pay. Microsoft Office and Microsoft Excel also typically command lower compensation. Most people who know Customer Relationship Management also know Operations Management.

Pay by Experience Level for Director, Customer Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Directors of Customer Service with a lot of experience tend to enjoy higher earnings. Salaries of relatively inexperienced workers fall in the neighborhood of $64K, but folks who have racked up five to 10 years see a notably higher median of $82K. People with 10 to 20 years of experience make an average of about $100K in this role. People who have worked for more than 20 years report a median income of $107K, which is barely higher than the median for folks with 10 to 20 years of experience.

Pay Difference by Location

National Average: $91,433

Larger city markers indicate a job is popular in that location.

For Directors of Customer Service, working in the bustling city of San Francisco has its advantages, including an above-average pay rate. Directors of Customer Service can also look forward to large paychecks in cities like Boston (+26 percent), Charlotte (+20 percent), Atlanta (+20 percent), and Houston (+14 percent). Seattle ranks last in the field for pay, reporting salaries 11 percent below the national average.

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Experience Affects Director, Customer Service Salaries



National Average
$91,000



Skills That Affect Director, Customer Service Salaries




Operations Management
up arrow 2%

Customer Relations
0%

National Average
$91,000

Customer Service
up arrow 1%

Customer Relationship Management (CRM)
up arrow 3%

People Management
up arrow 4%



Microsoft Excel
up arrow 18%

Problem Solving
up arrow 21%

Microsoft Office
up arrow 21%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 241 votes.

Gender

Female
54 %
Male
46 %

Years of Experience

Less than 1 year
0%
1-4 years
12%
5-9 years
17%
10-19 years
44%
20 years or more
27%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 79%
medical benefits
Vision: 67%
dental benefits
None: 8%
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