The director of information technology services is responsible for planning, organizing, and ensuring the execution of all of the information technology functions to meet the needs and goals of the business. They work as part of an administrative team, as well as supervise the information technology staff that carries out their departmental tasks.
Part of the daily responsibilities of directors of information technology is system management. They oversee upgrades, installations, conversions, and maintenance. They also oversee user training and help desk administration. Their staff may work on the help desk to answer questions and solve problems, as well as offer training on new software for the company. Directors of information technology are also responsible for the company’s internet technology budget. They may create the budget, or at minimum, be required to adhere to certain budgetary constraints.
Directors of information technology may also work closely with third-party vendors of technology or services. Often, they work at a business office; however, travel may be required to other business locations or vendor meetings. They typically work during regular business hours, although special projects may additional hours or that they be on call for a period of time.
Typically, the director of information technology services is required to have at minimum a bachelor’s degree in computer science, information systems, or a related field. They also are usually asked to have five or more years of experience in a technology and management position. Outstanding written and verbal skills, relevant knowledge of the business field that the company operates in, and strong analytical skills are also a plus.
Director of Information Technology Services Tasks
- Identify and propose new information technologies and systems to improve business processes and decision making.
- Plan, direct, and coordinate activities of a multi-team or cross-functional organization.
- Plan, direct, and coordinate the development.
- Hire, review, and fire managers.
- Work with the IT steering committee to establish the strategic direction of the Company's information systems as well as executing the strategy.