Director of Member Services Salary

A Director of Member Services earns an average salary of $67,796 per year. Most people move on to other jobs if they have more than 20 years' experience in this field. Experience strongly influences income for this job. A skill in Operations Management is associated with high pay for this job.

$36,951 - $123,953
$37K
$73K
$120K
MEDIAN: $73,092
10%
50%
90%

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$13.76 - $19.54
$16
MEDIAN: $15.71
50%

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$0$125K
Salary $36,951 - $123,953
Bonus $297.99 - $25,532
Profit Sharing $17,500
Commission $10,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,493 - $125,480
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 68
Hourly Data $0$26
Hourly Rate $15.71
Overtime $26.25
Annual Data $0$125K
Bonus $297.99 - $25,532
Commission $10,000
Profit Sharing $17,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,493 - $125,480
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 6

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Director of Member Services

Directors of member services typically oversee the customer service departments of companies which treat clients as members, such as insurance companies. The director's success may depend on growth of membership, member-retention, and financial performance in relation to the budget, and they are also tasked with developing and implementing sales strategies and monitoring progress.

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Director of Member Services Tasks

  • Provide customer service to members, including coordinating service coverage, answering questions, and handling complex cases.
  • Lead staff and oversee daily activities.
  • Create and implement strategic plan and budget for department.
  • Collect data, analyze, and predict metrics and budgets to evaluate services, staff, and member needs.

Director of Member Services Job Listings

Pay by Experience Level for Director of Member Services

Pay by Experience for a Director of Member Services has a positive trend. An entry-level Director of Member Services with less than 5 years of experience can expect to earn an average total compensation of $49,000 based on 32 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Director of Member Services with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $69,000 based on 33 salaries. An experienced Director of Member Services which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $85,000 based on 37 salaries. A Director of Member Services with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $117,000 based on 7 salaries.

Related Job Salaries

Key Stats for Director of Member Services

Gender

Female
69 %
Male
31 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 9 votes.
1-4 years
27%
5-9 years
22%
10-19 years
41%
20 years or more
11%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Director of Member Services Salaries

Late-Career
▲68%

▲23%

National Average
$70,000

▼1%

▼30%

Skills That Affect Director of Member Services Salaries

Operations Management
▲22%

National Average
$70,000

Customer Service
▼1%



Sales
▼10%

Marketing Communications
▼22%

Event Planning
▼36%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 9 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

1-4 years
27%
5-9 years
22%
10-19 years
41%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 77%
vision benefits
Vision: 63%
no benefits
None: 14%
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