Director of Member Services Salary
A Director of Member Services earns an average salary of $67,796 per year. Most people move on to other jobs if they have more than 20 years' experience in this field. Experience strongly influences income for this job. A skill in Operations Management is associated with high pay for this job.
|Salary||$35,801 - $117,916|
|Bonus||$290.87 - $25,912|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$34,627 - $118,598|
|Bonus||$290.87 - $25,912|
|Total Pay (||$34,627 - $118,598|
Job Description for Director of Member Services
Directors of member services typically oversee the customer service departments of companies which treat clients as members, such as insurance companies. The director's success may depend on growth of membership, member-retention, and financial performance in relation to the budget, and they are also tasked with developing and implementing sales strategies and monitoring progress.Read More...
These directors usually oversee a customer service team and must be able to encourage employees to maintain their knowledge and provide quality customer service. They may create marketing materials and incentive programs involving things such as bonuses, contests, or employee-of-the-month programs, and a background in marketing and sales is highly beneficial for this position.
Directors of member services must identify the needs of members and how to attract certain target groups, and should be highly organized and able to multitask. Strong written and verbal communication skills are important in this position, and they should be able to think creatively and strategically to solve problems. They must also be able to work independently as well as in a team environment to meet deadlines, and customer service skills are necessary to address problems which are referred to them. A bachelor's degree and prior sales experience are generally required for this position.
Director of Member Services Tasks
- Provide customer service to members, including coordinating service coverage, answering questions, and handling complex cases.
- Lead staff and oversee daily activities.
- Create and implement strategic plan and budget for department.
- Collect data, analyze, and predict metrics and budgets to evaluate services, staff, and member needs.
Pay by Experience Level for Director of Member Services
Pay by Experience for a Director of Member Services has a positive trend. An entry-level Director of Member Services with less than 5 years of experience can expect to earn an average total compensation of $49,000 based on 32 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Director of Member Services with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $69,000 based on 33 salaries. An experienced Director of Member Services which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $85,000 based on 37 salaries. A Director of Member Services with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $117,000 based on 7 salaries.
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Key Stats for Director of Member Services
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