Director of Member Services Salary

A Director of Member Services earns an average salary of $62,058 per year. Most people move on to other jobs if they have more than 20 years' experience in this field. Experience has a moderate effect on income for this job. Skills that are associated with high pay for this job are Operations Management and Customer Service.

$33,089 - $109,886
(Median)
$33K
$62K
$110K
MEDIAN: $62,058
10%
50%
90%

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$7.30 - $32.38
(Median)
$7
$17
$32
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$33,089 - $109,886  
   
Bonus
$0.00 - $14,453  
Commission
$3,186 - $10,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,882 - $115,869  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 144
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$7.30 - $32.38  
   
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $14,453  
   
Commission
$3,186 - $10,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,882 - $115,869  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 10
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Job Description for Director of Member Services

  • Create and implement strategic plan and budget for department.
  • Collect data, analyze, and predict metrics and budgets to evaluate services, staff, and member needs.
  • Provide customer service to members, including coordinating service coverage, answering questions, and handling complex cases.
  • Lead staff and oversee daily activities.

Director of Member Services Job Listings

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Pay by Experience Level for Director of Member Services

Median of all compensation (including tips, bonus, and overtime) by years of experience.

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Experience Affects Director of Member Services Salaries

Late-Career
up arrow 38%

Experienced
up arrow 23%

Mid-Career
up arrow 3%

National Average
$62,000

Entry-Level
up arrow 26%

Skills That Affect Director of Member Services Salaries

Operations Management
up arrow 37%

Customer Service
up arrow 11%

Sales
up arrow 4%

National Average
$62,000


People Management
up arrow 25%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 33 votes.

Gender

Female
77 %
Male
23 %

Years of Experience

Less than 1 year
1%
1-4 years
27%
5-9 years
24%
10-19 years
40%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 71%
vision benefits Vision: 58% employee benefits None: 13%
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