Director of Member Services Salary

A Director of Member Services earns an average salary of $67,796 per year. Most people move on to other jobs if they have more than 20 years' experience in this field. Experience strongly influences income for this job. A skill in Operations Management is associated with high pay for this job.

$35,801 - $117,916
$36K
$68K
$120K
MEDIAN: $67,580
10%
50%
90%

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$14.00 - $19.45
$16
MEDIAN: $16.33
50%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$35,801 - $117,916  
   
Bonus
$290.87 - $25,912  
Profit Sharing
$17,500  
Commission
$24,303  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,627 - $118,598  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 79
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$16.33  
   
Hourly Tips
$1.43  
Overtime
$22.50  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$290.87 - $25,912  
   
Commission
$24,303  
Profit Sharing
$17,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,627 - $118,598  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 7

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United States (change)

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Job Description for Director of Member Services

Directors of member services typically oversee the customer service departments of companies which treat clients as members, such as insurance companies. The director's success may depend on growth of membership, member-retention, and financial performance in relation to the budget, and they are also tasked with developing and implementing sales strategies and monitoring progress.

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Director of Member Services Tasks

  • Provide customer service to members, including coordinating service coverage, answering questions, and handling complex cases.
  • Lead staff and oversee daily activities.
  • Create and implement strategic plan and budget for department.
  • Collect data, analyze, and predict metrics and budgets to evaluate services, staff, and member needs.

Director of Member Services Job Listings

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Pay by Experience Level for Director of Member Services

Pay by Experience for a Director of Member Services has a positive trend. An entry-level Director of Member Services with less than 5 years of experience can expect to earn an average total compensation of $49,000 based on 32 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Director of Member Services with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $69,000 based on 33 salaries. An experienced Director of Member Services which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $85,000 based on 37 salaries. A Director of Member Services with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $117,000 based on 7 salaries.

Related Job Salaries

Key Stats for Director of Member Services

Gender

Female
75 %
Male
25 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 9 votes.
1-4 years
28%
5-9 years
23%
10-19 years
41%
20 years or more
8%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Director of Member Services Salaries

Late-Career
▲73%

▲26%

▲2%

National Average
$68,000

▼28%

Skills That Affect Director of Member Services Salaries

Operations Management
▲26%

Customer Service
▲2%

National Average
$68,000



Sales
▼8%

Marketing Communications
▼19%

Event Planning
▼35%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 9 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

1-4 years
28%
5-9 years
23%
10-19 years
41%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 78%
vision benefits
Vision: 65%
no benefits
None: 10%
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