A Director of Member Services earns an average salary of $70,347 per year. Most people move on to other jobs if they have more than 20 years' experience in this field. Experience strongly influences income for this job. Skills that are associated with high pay for this job are Operations Management and People Management.

$38,955 - $122,324
(Median)
$39K
$70K
$120K
MEDIAN: $70,346
10%
50%
90%

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$15.00 - $25.00
(Median)
$
$17
$
MEDIAN: $16.00
50%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$38,955 - $122,324  
   
Bonus
$293.61 - $40,851  
Profit Sharing
$4,500  
Commission
$24,566  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,175 - $137,917  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 103
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$16.92  
   
Hourly Tips
$1.43  
Overtime
$22.50  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$293.61 - $40,851  
   
Commission
$24,566  
Profit Sharing
$4,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,175 - $137,917  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 7
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Job Description for Director of Member Services

Directors of member services typically oversee the customer service departments of companies which treat clients as members, such as insurance companies. The director's success may depend on growth of membership, member-retention, and financial performance in relation to the budget, and they are also tasked with developing and implementing sales strategies and monitoring progress.

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Director of Member Services Tasks

  • Create and implement strategic plan and budget for department.
  • Collect data, analyze, and predict metrics and budgets to evaluate services, staff, and member needs.
  • Provide customer service to members, including coordinating service coverage, answering questions, and handling complex cases.
  • Lead staff and oversee daily activities.

Director of Member Services Job Listings

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Pay by Experience Level for Director of Member Services

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

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Experience Affects Director of Member Services Salaries

Late-Career
up arrow 77%

Experienced
up arrow 20%

National Average
$71,000

Mid-Career
up arrow 1%

Entry-Level
up arrow 29%

Skills That Affect Director of Member Services Salaries

Operations Management
up arrow 21%

People Management
up arrow 11%

National Average
$71,000

Customer Service
up arrow 2%

Sales
up arrow 11%


Marketing Communications
up arrow 23%

Event Planning
up arrow 37%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 15 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

1-4 years
21%
5-9 years
24%
10-19 years
46%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 72%
medical benefits
Vision: 66%
dental benefits
None: 8%
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