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Director of Member Services Salary

A Director of Member Services earns an average salary of $60,689 per year. Most people move on to other jobs if they have more than 20 years' experience in this field. Experience has a moderate effect on income for this job. A skill in Operations Management is associated with high pay for this job.
$29,093 - $104,721
MEDIAN: $60,689

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
$29,093 - $104,721  
$0.00 - $12,822  
$3,219 - $9,826  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
$30,769 - $112,494  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 115
United States (change)

Job Description for Director of Member Services

  • Create and implement strategic plan and budget for department.
  • Collect data, analyze, and predict metrics and budgets to evaluate services, staff, and member needs.
  • Provide customer service to members, including coordinating service coverage, answering questions, and handling complex cases.
  • Lead staff and oversee daily activities.

Director of Member Services Job Listings

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Pay by Experience Level for Director of Member Services

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

Experience Affects Director of Member Services Salaries

up arrow 38%

up arrow 24%

National Average

up arrow 1%

up arrow 28%

Skills That Affect Director of Member Services Salaries

Operations Management
up arrow 31%

Customer Service
up arrow 3%

National Average

Customer Relationship Management (CRM)
up arrow 3%

People Management
up arrow 24%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 27 votes.


78 %
22 %

Years of Experience

Less than 1 year
1-4 years
5-9 years
10-19 years
20 years or more

Common Health Benefits

medical benefits Medical: 82% dental benefits Dental: 73%
vision benefits Vision: 56% employee benefits None: 15%