Directors of program management in human services oversee the administrative and day-to-day operations of human service departments for their organization. Their duties include organizing the employees needed for the life cycle of a project; ensuring employees' professional conduct in all relations with clients, third parties, and other employees; and making sure projects' revenue and budget goals are met. They also assist in the creation of program management plans and budgets, monitor employee progress (potentially including those in off-site offices), and delegate tasks to employees and third parties assigned to a program. Directors of program management in human services generally work full time in an office setting, although overtime may be required as deadlines approach. These professionals work in a wide variety of organizations across many different industries.
Director of Program Management, Human Services Tasks
Oversee human services program processes, including recruitment, orientation, scheduling, quality service delivery, compliance and fiscal responsibility.
Evaluate programs and suggest modifications/improvements.
May prepare and evaluate grant proposals and contracts.