Directors of program management are responsible for ensuring that current company programs are effectively executed. They are in charge of delivering a positive customer experience by providing excellent support options, as well as analyze programs to increase profitability while minimizing use of company resources. These directors manage a group of professionals and participate in mentoring sessions to improve subordinates' morale and abilities. Other tasks performed by these directors include supervising and coordinating day-to-day project activities, developing a business vision, and implementing corporate values.
Directors of program management modify existing program management processes, present their progress to the program management president or upper management executives, and interact with other staff such as quality assurance managers and analysts. They maintain important documentation regarding project methodologies and design phases, as well as participate in creating timelines for project proposals. Directors of program management track their progress and make modifications to the current business model, and strive to gain new contracts by analyzing supply chain management issues. In addition, they provide support to customer projects to verify that operational needs are met. They monitor delivery time frame, in addition to revising quality and cost status.
A bachelor's degree in management, business, or a related field is necessary for this position. In addition, previous experience in a directing capacity is often required or preferred, and industry and leadership certifications may be preferred. Directors of program management must have strong leadership skills, be organized, and have strong analytical skills. They should be able to work in a fast-paced environment and multitask on a variety of programs as needed.
Director of Program Management Tasks
Define and disseminate organization-wide program management tools, metrics, and standards.
Oversee testing, failure cases, documentation, and deployment to facilitate creation of the best products.
Communicate between product and technology groups to ensure the program creates high quality products.
Oversee a team of project managers to create products.