Dispatch Supervisor Salary
The average Dispatch Supervisor in the United States earns approximately $49K per year. This group's pay is mainly influenced by residence, followed by years of experience and the particular employer. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to a majority. Male Dispatch Supervisors are just a bit more common among those who completed the questionnaire than females ones, with male workers composing 56 percent of the field. Most Dispatch Supervisors report high levels of job satisfaction. The information for this snapshot was generated by responses to the PayScale salary survey.
|Salary||$35,309 - $65,399|
|Bonus||$598 - $9,845|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$30,897 - $63,086|
|Hourly Rate||$12.41 - $24.28|
|Overtime||$15.32 - $36.61|
|Bonus||$598 - $9,845|
|Total Pay (||$30,897 - $63,086|
Job Description for Dispatch Supervisor
A dispatch supervisor works at a center that disperses services or goods, such as a merchandise warehouse, emergency center, or taxi company. The dispatch supervisor organizes resources so that deliveries and services are carried out in the most efficient and timely manner possible.Read More...
This is often a high-paced job, so it is important to be able to work well under pressure. The dispatch supervisor may supervise dozens or even hundreds of employees. The dispatch supervisor should make sure that resources are allocated so that services can be carried out in a fast and cost-efficient manner. This person makes sure that goods can reach their destinations quickly. The supervisor may also be in charge of determining the route that needs to be taken or the shipping services that should be used in order to best carry out the job. The supervisor may also carry out administrative duties such as shift scheduling and employee evaluations. When working at a call center, the dispatch supervisor may monitor calls to make sure that they are being carried out in a professional manner that adheres to company policy. The dispatch supervisor may also have to carry out training for new employees and periodically update employee skills. In this case, public speaking skills will come in handy.
Since this is a management position, a few years of experience in the respective field is usually required. A minimum of a high school diploma is a requirement for many jobs, though a bachelor’s degree is often preferred.
Dispatch Supervisor Tasks
- Direct, remotely, the activities of a number service technicians and share on call duties.
- Create an environment that achieves customer service/satisfaction and meets region targets.
- Obtain region service goals including incoming business, sales, expense/revenue ratio, service delivery, margin rates, inventory etc.
- Oversee and develop processes and tools to increase productivity, efficiency and customer satisfaction and maximize revenue.
Common Career Paths for Dispatch Supervisor
Dispatch Supervisors do not often transition into Operations Manager roles. The role averages $59K per year. A lot of Dispatch Supervisors advance their careers by becoming Trucking and Transportation Fleet Dispatchers and Dispatch Managers. However, those positions offer $8K less and $1K less per year on average.
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Popular Employer Salaries for Dispatch Supervisor
United Parcel Service (UPS), Inc. offers the lowest pay, with a median salary of just $44K. The pay scale doesn't vary widely, either; compensation ranges from $34K to $71K.
Popular Skills for Dispatch Supervisor
Overall, survey participants reported applying a fair number of skills to their work. Most notably, facility with Training, People Management, and Logistics are correlated to pay that is significantly above average, leading to increases of 21 percent, 11 percent, and 9 percent, respectively. At the other end of the pay range are skills like Microsoft Office and Problem Solving. Most people experienced in Customer Service also know People Management and Microsoft Office.
Pay by Experience Level for Dispatch Supervisor
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Dispatch Supervisors, more experience in the field does not usually mean bigger paychecks. Survey participants with less than five years' experience pocket $40K on average, but those with five to 10 years of experience enjoy a much bigger median of $46K. Dispatch Supervisors with one to two decades of relevant experience report an average salary of approximately $50K. Dispatch Supervisors who surpass 20 years on the job report pay that isn't as high as one would expect; the median compensation for this crowd sits around $53K.
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Key Stats for Dispatch Supervisor
Rated 5 out of 5
based on 39 votes.