Dispatch Supervisor Salary
Dispatch Supervisors in the United States pull down an average of $48K per year. Career duration is the biggest factor affecting pay for this group, followed by the company and geographic location. Women are just slightly outnumbered, with male Dispatch Supervisors making up 58 percent of survey respondents. Job satisfaction is reported as high by the vast majority of workers. A fair number report receiving medical coverage from their employers and a majority collect dental insurance. The data in this summary comes from the PayScale salary survey.
Job Description for Dispatch Supervisor
A dispatch supervisor works at a center that disperses services or goods, such as a merchandise warehouse, emergency center, or taxi company. The dispatch supervisor organizes resources so that deliveries and services are carried out in the most efficient and timely manner possible.Read More...
This is often a high-paced job, so it is important to be able to work well under pressure. The dispatch supervisor may supervise dozens or even hundreds of employees. The dispatch supervisor should make sure that resources are allocated so that services can be carried out in a fast and cost-efficient manner. This person makes sure that goods can reach their destinations quickly. The supervisor may also be in charge of determining the route that needs to be taken or the shipping services that should be used in order to best carry out the job. The supervisor may also carry out administrative duties such as shift scheduling and employee evaluations. When working at a call center, the dispatch supervisor may monitor calls to make sure that they are being carried out in a professional manner that adheres to company policy. The dispatch supervisor may also have to carry out training for new employees and periodically update employee skills. In this case, public speaking skills will come in handy.
Since this is a management position, a few years of experience in the respective field is usually required. A minimum of a high school diploma is a requirement for many jobs, though a bachelor’s degree is often preferred.
Dispatch Supervisor Tasks
- Obtain region service goals including incoming business, sales, expense/revenue ratio, service delivery, margin rates, inventory etc.
- Oversee and develop processes and tools to increase productivity, efficiency and customer satisfaction and maximize revenue.
- Direct, remotely, the activities of a number service technicians and share on call duties.
- Create an environment that achieves customer service/satisfaction and meets region targets.
Common Career Paths for Dispatch Supervisor
While not commonly seen, Dispatch Supervisors who transition into an Operations Manager position may see a rise in pay. The median salary for Operations Managers is $59K per year. Moving from a Dispatch Supervisor to Trucking and Transportation Fleet Dispatcher or Dispatch Manager is a more common career path, however.
Dispatch Supervisor Job Listings
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Popular Employer Salaries for Dispatch Supervisor
Offering a median of only $48K, United Parcel Service (UPS), Inc. pays the least. Moreover, the compensation range seems pretty narrow; employees make $34K on the lower end and $83K on the higher end.
Popular Skills for Dispatch Supervisor
Survey results imply that Dispatch Supervisors put a diverse skill set to use. Most notably, facility with Training, People Management, and Operations Management are correlated to pay that is significantly above average, leading to increases of 22 percent, 15 percent, and 10 percent, respectively. At the other end of the pay range are skills like Microsoft Office and Customer Service. Those educated in Customer Service tend to be well versed in People Management and Microsoft Office.
Pay by Experience Level for Dispatch Supervisor
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For many Dispatch Supervisors, extensive experience does not lead to significantly more money. Workers in their first five years can expect to earn $40K, but people who have been around for five to 10 years earn a noticeably bigger sum of $46K. For Dispatch Supervisors, 10 to 20 years of experience on the job amounts to an average salary of $49K. Ultimately, more time spent in the workforce does seem to translate to bigger paychecks; seasoned veterans with more than 20 years of experience report a median income of $55K.