Dispatch Supervisor Salary

Dispatch Supervisors in the United States take home approximately $47K per year on average. Career length and the particular city each impact pay for this group, with the former having the largest influence. Most workers in this position report high levels of job satisfaction. Men working as Dispatch Supervisors who took the survey just slightly outnumber women at 52 percent. Medical benefits are awarded to a large number, and the greater part earn dental coverage. This report is based on responses to the PayScale salary survey.

$34,554 - $65,823
(Median)
$35K
$47K
$66K
MEDIAN: $47,195
10%
50%
90%

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$13.34 - $23.06
(Median)
$13
$17
$23
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Salary
$34,554 - $65,823  
   
Bonus
$0.00 - $9,696  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,787 - $61,992  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 146
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$13.34 - $23.06  
   
Overtime
$17.47 - $32.54  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $9,696  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,787 - $61,992  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 108
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Job Description for Dispatch Supervisor

A dispatch supervisor works at a center that disperses services or goods, such as a merchandise warehouse, emergency center, or taxi company. The dispatch supervisor organizes resources so that deliveries and services are carried out in the most efficient and timely manner possible.

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Dispatch Supervisor Tasks

  • Obtain region service goals including incoming business, sales, expense/revenue ratio, service delivery, margin rates, inventory etc.
  • Oversee and develop processes and tools to increase productivity, efficiency and customer satisfaction and maximize revenue.
  • Direct, remotely, the activities of a number service technicians and share on call duties.
  • Create an environment that achieves customer service/satisfaction and meets region targets.

Common Career Paths for Dispatch Supervisor


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Many Dispatch Supervisors transition into upper-level roles like Trucking and Transportation Fleet Dispatcher. However, Trucking and Transportation Fleet Dispatchers do report a slightly lower median income of $37K per year.

Dispatch Supervisor Job Listings

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Survey takers who work as Dispatch Supervisors usually report a few specific skills. Most notably, skills in Operations Management, Oral / Verbal Communication, People Management, and Customer Service are correlated to pay that is above average. Skills that pay less than market rate include Logistics. Those with knowledge of Customer Service tend to be skilled in People Management as well.

Pay by Experience Level for Dispatch Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Dispatch Supervisors, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. The median compensation for relatively untried workers is $40K; in the five-to-10 year group, it's higher at around $43K. Dispatch Supervisors see a median salary of $48K after reaching one to two decades on the job. People who have worked for more than 20 years report a median income of $52K, which is barely higher than the median for folks with 10 to 20 years of experience.

Dispatch Supervisor Reviews

What is it like working as a Dispatch Supervisor?

Dispatch Supervisor in Marietta:
"It is very busy; I am never bored."
Pros: I like the flexibility, the ability for overtime, and it is great for a goal oriented person.
Cons: Glass ceiling.

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Experience Affects Dispatch Supervisor Salaries

Late-Career
up arrow 18%

Experienced
up arrow 11%

National Average
$44,000

Mid-Career
up arrow 2%

Entry-Level
up arrow 8%

Skills That Affect Dispatch Supervisor Salaries

Operations Management
up arrow 13%

Oral / Verbal Communication
up arrow 6%

National Average
$44,000

Customer Service
up arrow 2%

People Management
up arrow 2%

Logistics
up arrow 4%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 50 votes.

Gender

Female
48 %
Male
52 %

Years of Experience

Less than 1 year
1%
1-4 years
32%
5-9 years
24%
10-19 years
34%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 68%
vision benefits Vision: 59% employee benefits None: 18%
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