Dispatch Supervisor Salary
Median pay for Dispatch Supervisors in the United States lies in the neighborhood of $49K annually. While career duration and the specific company impact pay for this group, geography is the most influential factor. Work is enjoyable for Dispatch Supervisors, who typically claim high levels of job satisfaction. Men make up a slight majority of Dispatch Supervisors (56 percent) who responded to the survey. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the greater part. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
|Salary||$35,307 - $64,922|
|Bonus||$592 - $5,101|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$30,896 - $62,986|
|Hourly Rate||$12.25 - $24.16|
|Overtime||$15.21 - $37.01|
|Bonus||$592 - $5,101|
|Total Pay (||$30,896 - $62,986|
Job Description for Dispatch Supervisor
A dispatch supervisor works at a center that disperses services or goods, such as a merchandise warehouse, emergency center, or taxi company. The dispatch supervisor organizes resources so that deliveries and services are carried out in the most efficient and timely manner possible.Read More...
This is often a high-paced job, so it is important to be able to work well under pressure. The dispatch supervisor may supervise dozens or even hundreds of employees. The dispatch supervisor should make sure that resources are allocated so that services can be carried out in a fast and cost-efficient manner. This person makes sure that goods can reach their destinations quickly. The supervisor may also be in charge of determining the route that needs to be taken or the shipping services that should be used in order to best carry out the job. The supervisor may also carry out administrative duties such as shift scheduling and employee evaluations. When working at a call center, the dispatch supervisor may monitor calls to make sure that they are being carried out in a professional manner that adheres to company policy. The dispatch supervisor may also have to carry out training for new employees and periodically update employee skills. In this case, public speaking skills will come in handy.
Since this is a management position, a few years of experience in the respective field is usually required. A minimum of a high school diploma is a requirement for many jobs, though a bachelor’s degree is often preferred.
Dispatch Supervisor Tasks
- Direct, remotely, the activities of a number service technicians and share on call duties.
- Create an environment that achieves customer service/satisfaction and meets region targets.
- Obtain region service goals including incoming business, sales, expense/revenue ratio, service delivery, margin rates, inventory etc.
- Oversee and develop processes and tools to increase productivity, efficiency and customer satisfaction and maximize revenue.
Common Career Paths for Dispatch Supervisor
Though some Dispatch Supervisors move into positions like Operations Manager (where the average salary is $59K), this progression is not the norm. It is more probable, however, that Dispatch Supervisors become Trucking and Transportation Fleet Dispatchers or Dispatch Managers.
Popular Employer Salaries for Dispatch Supervisor
Offering a median salary of only $48K, United Parcel Service (UPS), Inc. pays the least. Not only that, but the earnings range of $40K to $71K is pretty narrow, too.
Popular Skills for Dispatch Supervisor
Survey results suggest that Dispatch Supervisors put a wide range of professional skills to use. Most notably, facility with Training, People Management, and Scheduling are correlated to pay that is significantly above average, leading to increases of 22 percent, 15 percent, and 7 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Problem Solving, Customer Service, and Microsoft Office. Those familiar with Customer Service also tend to know People Management and Microsoft Office.
Pay by Experience Level for Dispatch Supervisor
Pay by Experience for a Dispatch Supervisor has a positive trend. An entry-level Dispatch Supervisor with less than 5 years of experience can expect to earn an average total compensation of $40,000 based on 105 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Dispatch Supervisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $46,000 based on 94 salaries. An experienced Dispatch Supervisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $49,000 based on 77 salaries. A Dispatch Supervisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $51,000 based on 27 salaries.
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based on 37 votes.