Dispatchers (not police, fire, or ambulance) are responsible for answering all incoming telephone calls, taking down information received from callers, and relaying that information to the drivers in a clear and timely fashion. Dispatchers handle data entry and bookkeeping; for this reason, they must be computer literate and have excellent typing skills. This position is fast paced and requires a great deal of concentration and patience. Dispatchers are required to have excellent communication skills, since they will be dealing directly with our callers; it is important to be well spoken and polite at all times.
Dispatcher (but not Police, Fire, or Ambulance) Tasks
Prioritize time sensitive cargo.
Notify drivers of pick-up and delivery assignments.
Dispatch drivers for shipment pick-ups and deliveries.
Update shipment tracking system and maintain timely data integrity.