The district service manager is responsible for overseeing their company's service operations in an assigned geographical area. The industries that employ district service managers include technology, automotive, medical equipment, restaurant equipment, home appliance, HVAC, plumbing, and home improvement companies, among others. The district service manager must listen to customers' needs and relay technical concerns to the research and development department to improve the company's product line. They also coordinate with the sales department to upgrade customers' equipment as needed. The district service manager must be a team player, able to perform their duties within company guidelines and achieve set objectives while increasing profit and limiting expenses.
This work is mainly indoors in an office setting, involving regular contact with customers and subordinates through phone and email. Some travel is generally required for this position to meet with customers and subordinates. The district service manager must be available around the clock to address issues that may occur outside regular office hours.
District service manager positions generally require at least a bachelor's degree in business administration or a related field and at least five years of related experience. Previous management experience is frequently preferred. District service managers should have excellent written and verbal communication skills, as well as exemplary leadership and motivational skills to ensure that field service technicians are providing consistently high customer service. Competency with basic computer programs such as the Microsoft Office suite is needed as well.
District Service Manager Tasks
Assign technicians and coordinates scheduling of service orders.
Recommend additional training needs to Regional Manager.
Coordinate and assist in training for service technicians on new and existing products and business systems.
Schedule planned overtime requirements and submit them for approval.
Work with adjacent supervisors for manpower coverage issues.