The primary role of the education program manager is to collaborate with clients to deliver the smooth, effective educational experiences. This is achieved primarily through actively gathering and analyzing client feedback to determine which aspects of the relationship can be enhanced and improved. To help improve programs, these managers must attend and participate in client meetings, contributing to the discussion and providing support. Although the program manager may spend a majority of work in meetings or in interaction with various clients, a significant amount of time is also spent in the office, analyzing data.
Most positions require at least several years of professional experience in marketing, sales, or public relations. Program managers must possess strong communication skills and have experience in public speaking, especially with a wide diversity of audiences. They also must also be able to operate standard business software such as Microsoft Word, Powerpoint, and Excel. They must also be able and willing to learn and adapt to new technology and software as it emerges in the field. Strong analytic and problem solving skills are a huge plus, and experience in risk management and contingency planning could help prepare the program manager for the types of obstacles they may face.
Education Program Manager Tasks
- Manage day-to-day interactions with administrators and outside bodies, including reporting.
- Provide instructional guidance, curriculum, methodologies, and/or tools to educators.
- Manage educational programs by defining desired outcomes, monitoring objectives, and communicating goals.
- Create, maintain, and disseminate marketing materials and success stories.