Eligibility workers, also known as eligibility technicians and intake workers, work with those in need to determine and verify their eligibility for social programs and related assistance programs. They work primarily for the government at a local, state, or federal level, and work in an office during regular weekly business hours.
Throughout the workday, eligibility workers meet with clients to assess their needs and determine which, if any, programs may help alleviate their issues. They assist clients with understanding and filling out forms and explain the process of finding assistance, whether immediate or long-term, and they also do paperwork and communicate with other departments and agencies which provide assistance to those in need.
Strong written and verbal communication skills are important in this position, and eligibility workers should also have patience and the ability to work under pressure with people from all walks of life. An associate's degree may be a minimum requirement, and many agencies prefer applicants who have a bachelor’s degree in social work, psychology, or a related field. Ongoing education is also important to stay up-to-date with assistance programs, changes, and updates.
Eligibility Worker Tasks
Interview clients and determine benefits and assistance eligibility.
Interact with federal agencies and private institutions to determine services.
Facilitate appointments, referrals, hand-offs and translation assistance.
Provide resources and materials to clients, enabling them to apply and receive services.