Emergency department managers are responsible for prioritizing care and assigning patients to emergency room areas of health care facilities; they also ensure that administered care is appropriate relating to age, medical conditions, and other factors, as well as the hospital’s policies and guidelines and applicable health codes and laws. They may also be responsible for scheduling employee shifts, assigning tasks, and ensuring that the emergency department is kept clean and safe at all times.
This can be a high-pressure job which requires quick decisions, so the ability to work well in such situations is essential. This is a management position, so the work may also involve human resource duties such as employee documentation, organizing leave, and administering employee evaluations. These managers may also make corrections to employee behavior when it is detrimental to the well-being of patients and/or the image of the medical facility.
Customer service skills are important in this position, as these managers often interact directly with patients, and strong written and verbal communication skills are important in order to properly communicate with both medical personnel and patients. A current registered nurse license in the state of employment and a bachelor’s degree in nursing are generally required for this position, and candidates who have a master’s degree may be preferred by some employers. Some positions may require prior management experience, long working hours, or occasionally being on-call.
Emergency Department Manager Tasks
Manage the selection, training and development of staff.
Ensure emergency services are in compliance with professional standards, state and federal regulatory requirements.
Monitor budget and utilize operational resources, participate in clinical standards development.
Supervise staff and give patient-focused direction.
Oversee day-to-day operational and emergency department activities.