Employee benefits coordinators coordinate employee benefits initiatives and programs on behalf of their organization. They are responsible for distributing information about benefits programs, as well as answering any specific questions from employees about these programs (such as inquiries related to eligibility). These coordinators must strive to provide excellent service and resolve employees' issues in a timely manner, as well as work with other human resources staff to reach all organizational goals. One of the employee benefits coordinator's main tools is a personal computer to keep a record of all employee details, as well as enrollment information and a record of interactions.
Employee benefits coordinators work as a liaison for employee benefit compensation, conduct group orientation sessions and benefit checks, reconcile records, and resolve complaints by communicating with all relevant parties. They compare invoices and process payments to vendors, as well as maintain and verify benefits accounts. Additionally, they collect feedback on existing programs and provide ideas for possible changes to increase employee satisfaction.
A bachelor's degree in human resources management or a related field is required for this job, as is relevant experience. Industry certification may be beneficial. Employee benefits coordinators must be organized individuals that pay close attention to detail and have excellent analytical and interpersonal skills.
Employee Benefits Coordinator Tasks
Develop and prepare communications to employees about benefit programs, procedures, claims and any other government mandated disclosures.
Administer employee benefits programs.
Maintain records and procedures for the administration process.
Ensure accuracy of employee benefits data, including service from third party vendors.