Employee relations managers are in charge of facilitating employee relations and solving human resource issues on behalf of their company. They are responsible for handling employee situations with a focus on conflict resolution in a fast-paced environment. They use their leadership skills to motivate team members to achieve company objectives within deadline. They follow privacy regulations and maintain confidentiality as required. Additionally, employee relations managers handle employee concerns and strive to resolve them in a positive, timely manner. They analyze employee relations trends, provide periodic detailed reports, and propose methods to improve problematic trends after careful research as well. These managers generally report their progress to the human resources vice president in their organization.
Other tasks performed by employee relations managers include leading a group of human resource professionals to distribute employee benefit programs and using a personal computer to keep an accurate record of employee interactions, schedules, recommendations, and communications about employee benefits programs. Employee relations managers are responsible for the oversight and management of employee relations issues, internal investigations, and prompt problem resolution. They also manage the investigative process for internal complaints of discrimination, harassment, retaliation, and other high-risk employment issues. They actively investigate internal complaints in which leadership is the subject and propose appropriate actions.
A bachelor's degree in human resources or a similar field is required for this job. In addition, previous experience in employee relations is generally needed as well. Industry and leadership certifications may be beneficial. Employee relations managers must have strong communication skills to increase employee satisfaction and answer complex workplace questions. They also need to work well with other managers, but also be able to perform effectively on their own with minimal supervision.
Employee Relations Manager Tasks
Manage the selection, training and development of employee relations staff.
Represent the management at meetings that involve employee relation issues including discipline.
Oversee and conduct timely investigations, audits, prepare documentation and make recommendations.
Counsel and advise managers in interpreting and applying policies and procedures to resolve issues related to recruitment, compensation, disciplinary action and conflict resolution.
Ensure services are in compliance with professional standards, state and federal regulatory requirements and laws.