A field operations manager oversees all operations taking place in the field. Specifics depend highly on the hiring company, so the average work day and environment vary greatly.
Generally, a field operations manager's responsibilities include training, performance monitoring, planning, analyzing, and more general administrative duties to ensure that employees are working effectively and efficiently. This means analytical skills, communication, and planning skills are all extremely important. Time management and self-motivation are also be important. The field operations manager often works on their own to collect data and observe performance, but also works with lower-level employees to gain feedback and upper-level management to report on findings. The field operations manager conducts meetings and prepares analytical reports and summaries for higher-level management. Travel may also be required to regional offices or branches to work directly with them.
Many companies require a bachelor's degree and large amount of experience to qualify for the position, as it is generally considered a higher level management position not intended for entry level applicants. Work may involve certain levels of expertise for specific products and may be indoors or outdoors, again depending on the company.
Field Operations Manager Tasks
- Represent field employees to management.
- Manage budget and coordinate materials to ensure ongoing operations.
- Assess and evaluate staffing, compliance and projected needs to maintain quality.
- Establish, communicate, and evaluate progress towards field goals and benchmarks.