Field Service Representative Salary
Job Description for Field Service Representative
Field service representatives are responsible for promoting and providing company products or services in a variety of locations. They act as a liaison between organization and customers to increase brand loyalty. In addition, they must possess strong communication abilities to increment customer satisfaction.Read More...
Field service representatives must work well under deadlines and have problem solving skills. They create performance- and sale-related reports, as well as manage complex projects across different regions or states. They assist with customer needs and strive to resolve any issues in a prompt manner. They provide support for developed business plans and initiatives. They must pay substantial attention to detail and are well organized to present a better company image on the road. They make persuasive business proposals, and follow up to obtain or renew contracts.
Field service representatives need to follow strict company and industry privacy regulations. They must create effective technical reports, and present to customers on a regular basis, as well as cultivate new commercial relationships and develop strong partnerships with vendors. They report to the service manager in their department.
A high school diploma or equivalent is needed for this position. In addition, previous working experience in a sales or service related position may be helpful.
Field Service Representative Tasks
- Perform troubleshooting procedures.
- Resolve maintenance and operational issues in the field.
- Provide technical field support for company products by servicing sites and/or delivering or installing equipment.
Common Career Paths for Field Service Representative
While not commonly seen, Field Service Representatives who transition into a Field Services Manager position may see a rise in pay. The median salary for Field Services Managers is $64K per year. Field Service Representatives most often move into positions as Field Service Supervisors or Operations Managers; those groups report median salaries that are $6K higher and $9K higher, respectively.
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Popular Employer Salaries for Field Service Representative
The Boeing Company leads the field in terms of pay, with a median salary of $78K.
Popular Skills for Field Service Representative
Field Service Representatives report using a diverse set of skills on the job. Lucky workers who know Systems Troubleshooting can expect a significant pay bump, scoring salaries 23 percent above average. Technical Services and Customer Relationship Management (CRM) are also correlated to pay that is above average, with increases between 16 percent and 23 percent. Skills that are correlated to lower pay, on the other hand, include Troubleshooting and Customer Service. Those educated in Customer Service tend to be well versed in Electronic Troubleshooting.
Pay by Experience Level for Field Service Representative
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience seems to be a major factor in determining the incomes of Field Service Representatives. During the first five years of their careers, Field Service Representatives see a median income of $44K. Survey respondents with five to 10 years of experience report an only modestly higher median of $48K. Field Service Representatives who work for 10 to 20 years in their occupation tend to earn about $60K. Big financial gains seem to result from working for more than two decades; veterans in this group report earning $68K on average.
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