The field service technician performs different types of support at the customer’s location, such as troubleshooting, setup, and installation of systems and equipment. Daily work logs and service tickets must be filled out and accurate, and there is an element of end user and owner training to the position. Technicians must be able to work face to face with customers on a regular basis, providing training and product support. There is some physical labor involved in being a field technician, and some lifting of equipment.
Technicians must have good product knowledge, but also be able to “think outside the box” when necessary. Experience with many different computer systems is beneficial. Applicants must be able to work without much direct supervision on a daily basis. Project management skills are helpful, as many projects involve ensuring that equipment from multiple vendors is installed properly and working together. There are typically multiple projects in progress at the same time, so technicians must be able to track and stay updated on multiple tasks at the same time.
Field Service Technician Tasks
- Provide on-call emergency service as required and maintain communication with the department manager while in the field.
- Educate customers on preventive maintenance and safety regulations, and provide general customer service on the phone and in person.
- Troubleshoot, diagnose, and repair units while in the field.
- Maintain records of service calls, training, and expenses.