The field service technician performs different types of support at the customer’s location, such as troubleshooting, setup, and installation of systems and equipment. Daily work logs and service tickets must be filled out and accurate, and there is an element of end user and owner training to the position. Technicians must be able to work face to face with customers on a regular basis, providing training and product support. There is some physical labor involved in being a field technician, and some lifting of equipment.
Field Service Technician Tasks
Provide on-call emergency service as required and maintain communication with the department manager while in the field.
Educate customers on preventive maintenance and safety regulations, and provide general customer service on the phone and in person.
Troubleshoot, diagnose, and repair units while in the field.
Maintain records of service calls, training, and expenses.