Fleet Dispatcher (Trucking & Transportation) Salary
Those pursuing careers as Trucking and Transportation Fleet Dispatchers in the United States may have to make do with less; average incomes for people in this area hover around only $42K annually. Total cash compensation to Trucking and Transportation Fleet Dispatchers approaches anywhere from $25K on the lower end to $58K on the higher end; in exceptional cases, this can include more than $7K from bonuses and upwards of $6K from profit sharing. This group's pay is mainly influenced by the specific employer, followed by experience level and location. Women are just slightly outnumbered, with male Trucking and Transportation Fleet Dispatchers making up 57 percent of survey respondents. Work is enjoyable for Trucking and Transportation Fleet Dispatchers, who typically claim high levels of job satisfaction. Health benefits are not claimed by all — slightly less than a third lack any form of coverage — but the larger part have medical insurance, and just over a half have dental, too. This snapshot results from replies to PayScale's salary survey.
Job Description for Fleet Dispatcher (Trucking & Transportation)
Fleet dispatchers track and manage drivers. They assign drivers routes, destinations, and timelines, as well as keep in touch with drivers who are on the road. Dispatchers interact with clients and drivers to keep up-to-date information on routes and schedules. Because a dispatcher interacts with the client to address any concerns or route changes, some customer service experience is helpful. Dispatchers usually work out of a company office managing digital/physical route and driver files and answer calls from the fleet and customers.Read More...
Dispatchers also are often the first level of fleet manager. They monitor driver's schedules, keep track of substitute drivers, and assign them to routes when they are needed. They ensure that client and legal obligations are met. Dispatchers also are often in charge of ordering regular maintenance on vehicles by coordinating with either the in-house mechanics division or a third-party source.
A dispatcher's work schedule often depends on the company's delivery schedule, as there is a need for a dispatcher on call whenever a driver is on the road. The trucking and transportation dispatcher position usually exists within the wholesale, warehousing, or third-party delivery business. A minimum of a high school diploma is desired for the fleet dispatcher role. Having customer service, managerial, and phone-routing experience is more important for this role than higher education.
Fleet Dispatcher (Trucking & Transportation) Tasks
- Dispatch drivers for shipment pick-ups and deliveries.
- Update shipment tracking system and maintain timely data integrity.
- Prioritize time sensitive cargo.
- Notify drivers of pick-up and delivery assignments.
Common Career Paths for Fleet Dispatcher (Trucking & Transportation)
Trucking and Transportation Fleet Dispatchers who transition into a Terminal Manager role may receive large pay increases as the latter position pays an average $63K per year. Typical career progression for a Trucking and Transportation Fleet Dispatcher involves becoming an Operations Manager or a Fleet Manager of Trucking & Transportation, roles that pay $20K more and $13K more on average.
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Popular Employer Salaries for Fleet Dispatcher (Trucking & Transportation)
Dominating the field, United Parcel Service (UPS), Inc., Swift Transportation Corporation, Republic Services Inc, Federal Express Corporation (FedEx), and The Kenan Advantage Group are top firms with a reputation for hiring a great number of Trucking and Transportation Fleet Dispatchers. Those at Federal Express Corporation (FedEx) can expect to make the most, with the company offering a median salary of $52K. Other employers shelling out big bucks include Swift Transportation Corporation, The Kenan Advantage Group, and United Parcel Service (UPS), Inc., where Trucking and Transportation Fleet Dispatchers typically earn around $41K, $41K, or $40K, respectively.
Workers at Republic Services Inc, Waste Management, Inc., and United Parcel Service (UPS), Inc. also face smaller salaries than the rest of the field — average earnings for these employers come to $35K, $36K, and $40K respectively.
Popular Skills for Fleet Dispatcher (Trucking & Transportation)
Trucking and Transportation Fleet Dispatchers report using a large range of skills on the job. Most notably, skills in Problem Solving, Inventory Management, Customer Relationship Management, and Operations Management are correlated to pay that is above average, with boosts between 9 percent and 19 percent. Skills that seem to negatively impact pay include Oral / Verbal Communication, Data Entry, and Microsoft Office. Those familiar with Customer Service also tend to know Logistics and Customer Relations.
Pay by Experience Level for Fleet Dispatcher (Trucking & Transportation)
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For many Trucking and Transportation Fleet Dispatchers, extensive experience does not lead to significantly more money. Relatively untried employees who have less than five years' experience make $35K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $40K. Trucking and Transportation Fleet Dispatchers see a median salary of $44K after reaching one to two decades on the job. Trucking and Transportation Fleet Dispatchers who have acquired more than two decades of experience generally do see greater compensation; their average income is approximately $49K.
Pay Difference by Location
For Trucking and Transportation Fleet Dispatchers, busy Oklahoma City offers a higher-than-average pay rate, 19 percent above the national average. Trucking and Transportation Fleet Dispatchers can also look forward to large paychecks in cities like Dallas (+8 percent), Denver (+7 percent), Houston (+5 percent), and Phoenix (+4 percent). Portland is the lowest-paying area, 8 percent south of the national average. Workers in Columbus and San Antonio earn salaries that trail the national average for those in this profession (7 percent less and 5 percent less, respectively).