Fleet dispatchers track and manage drivers. They assign drivers routes, destinations, and timelines, as well as keep in touch with drivers who are on the road. Dispatchers interact with clients and drivers to keep up-to-date information on routes and schedules. Because a dispatcher interacts with the client to address any concerns or route changes, some customer service experience is helpful. Dispatchers usually work out of a company office managing digital/physical route and driver files and answer calls from the fleet and customers.
Fleet Dispatcher (Trucking & Transportation) Tasks
Prioritize time sensitive cargo.
Notify drivers of pick-up and delivery assignments.
Dispatch drivers for shipment pick-ups and deliveries.
Update shipment tracking system and maintain timely data integrity.