Q: What do you wish you knew about your job when you first started out?
Front Desk/Receptionist, Dental Office in Holly Springs:
"Know your job description."
I would recommend anybody that is considering "Front Desk / Dental" position, to ensure the duties and responsibilities of the job are clearly defined and provided up front, BEFORE determining what you will ask for with regard to wages. Front Desk can be a very "gray area" within the dental profession, and if duties are not well defined up front, becomes very easy to just keep adding duties and workload to the position until you are working far beyond your compensation.
Take pride in your practice, always greet people with respect and compassion, and ALWAYS take responsibility for fixing problems when they arise in order to take care of the customers needs. "Customer is King" rings very true here, coming to the dentist is not comfortable to most people, provide them comfort.
Front Desk/Receptionist, Dental Office in Morgan Hill:
You represent the office. So my advise would be to welcome each patient with a warm friendly smile and great customer service attending to there every need professionally. Make the feel comfortable as some patients may be very nervous and afraid to see the dentist from past experiences.