A Front Desk Agent earns an average wage of $10.54 per hour. Most people with this job move on to other positions after 10 years in this field. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

$14,918 - $39,858
$15K
$25K
$40K
MEDIAN: $24,731
10%
50%
90%

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$8.79 - $14.60
$8
$11
$15
MEDIAN: $10
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Salary
$14,918 - $39,858  
   
Bonus
$40.00 - $1,526  
Profit Sharing
$2,500  
Commission
$19.87 - $4,932  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,338 - $31,758  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 51
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$8$16$24
Hourly Rate
$8.79 - $14.60  
   
Hourly Tips
$0.13 - $1.94  
Overtime
$12.74 - $22.47  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Bonus
$40.00 - $1,526  
   
Commission
$19.87 - $4,932  
Profit Sharing
$2,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,338 - $31,758  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 1,236

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Job Description for Front Desk Agent

Front desk agents may also be called receptionists, secretaries, clerks, etc. and they work in a wide range of industries. While the typical office receptionist works normal business hours in a professional setting, front desk agents for other types of businesses may be working at any hour of the day or night, in a wide variety of places. Hotel clerks, hospital receptionists and emergency service desk agents, for example, are available around the clock.

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Front Desk Agent Tasks

  • Assist clients with check-in, check-out, and other standard operations.
  • Handle and document complaints, problems, and concerns.
  • Explain pricing and room options over the phone and in person.
  • Greet clients and walk-ins and provide information, assistance, and security.
  • Create, deliver, and explain bills and collect payments.

Common Career Paths for Front Desk Agent


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Popular Employer Salaries for Front Desk Agent

Popular Skills for Front Desk Agent

Pay by Experience Level for Front Desk Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $22,423

Larger city markers indicate a job is popular in that location.

Front Desk Agent Reviews

Q: What is it like working as a Front Desk Agent at Embassy Suites Hotels?

Front Desk Agent in Kansas City:
"Interesting guests stay at Embassy Suites."
Pros: Talking to the guests, managers provide a good working environment. Each shift is different from the last one.
Cons: It is a far commute. More consistent money.

Front Desk Agent in Jacksonville:
"The job itself is a position, but its a dead end position."
Pros: Talking to the guests and getting to know people.
Cons: Room for advancement is no where and the pay sucks.

Front Desk Agent in Dayton:
"Its great but.."
Pros: I love the different people you get to mean from all over the world, I love putting a smile on each persons face. And when they com in without one I do my best to make sure their stay is well enough that they can at least walk out with one. The way I look at it to make it less stressful is by I didn't make the problem they come to me with, I'm the fixer of problems. So I just don't take it personally. Just make them happy.
Cons: The pay sucks, its not enough for what you are told to do. To make 200 guests happy alone is a challenge but to do it literally alone, thats not worth less than $10 an hour...

Front Desk Agent in Urbana:
"I love assisting guest everyday!"
Pros: I like putting a smile on a guest face! Assisting them in their needs of a busy work schedule or travel.
Cons: I do not like when a guest leaves unsatisfied with their stay.

Related Job Salaries

Key Stats for Front Desk Agent

Gender

Female
68 %
Male
32 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 148 votes.
Less than 1 year
11%
1-4 years
63%
5-9 years
16%
10-19 years
8%
20 years or more
2%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Front Desk Agent Salaries

Late-Career
up arrow 18%



National Average
$22,000


Skills That Affect Front Desk Agent Salaries

Problem Solving
up arrow 5%

Customer Service Metrics
up arrow 4%


Cash Handling
up arrow 2%

Customer Relations
0%

Sales
0%

Oral / Verbal Communication
0%

National Average
$22,000




up arrow 2%


Accounting
up arrow 7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 148 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
11%
1-4 years
63%
5-9 years
16%
10-19 years
8%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 42%
dental benefits
Dental: 35%
vision benefits
Vision: 30%
dental benefits
None: 54%
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