Front Desk Agent Salary

A Front Desk Agent earns an average wage of $10.58 per hour. Most people with this job move on to other positions after 10 years in this field. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

$16,149 - $40,851
$16K
$25K
$41K
MEDIAN: $24,701
10%
50%
90%

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$8.84 - $14.52
$8
$11
$15
MEDIAN: $10.64
10%
50%
90%

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$0$40K
Salary $16,149 - $40,851
Bonus $71.02 - $1,538
Profit Sharing $2,500
Commission $19.57 - $4,966
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,511 - $31,398
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 50
Hourly Data $0$21
Hourly Rate $8.84 - $14.52
Hourly Tips $0.07 - $2.59
Overtime $12.51 - $21.85
Annual Data $0$31K
Bonus $71.02 - $1,538
Commission $19.57 - $4,966
Profit Sharing $2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,511 - $31,398
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 1,170

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Job Description for Front Desk Agent

Front desk agents may also be called receptionists, secretaries, clerks, etc. and they work in a wide range of industries. While the typical office receptionist works normal business hours in a professional setting, front desk agents for other types of businesses may be working at any hour of the day or night, in a wide variety of places. Hotel clerks, hospital receptionists and emergency service desk agents, for example, are available around the clock.

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Front Desk Agent Tasks

  • Assist clients with check-in, check-out, and other standard operations.
  • Handle and document complaints, problems, and concerns.
  • Explain pricing and room options over the phone and in person.
  • Greet clients and walk-ins and provide information, assistance, and security.
  • Create, deliver, and explain bills and collect payments.

Common Career Paths for Front Desk Agent


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Front Desk Agent Job Listings

Popular Employer Salaries for Front Desk Agent

Popular Skills for Front Desk Agent

Pay by Experience Level for Front Desk Agent

Pay by Experience for a Front Desk Agent has a positive trend. An entry-level Front Desk Agent with less than 5 years of experience can expect to earn an average total compensation of $22,000 based on 1,027 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Front Desk Agent with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $23,000 based on 251 salaries. An experienced Front Desk Agent which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $24,000 based on 103 salaries. A Front Desk Agent with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $27,000 based on 18 salaries.

Pay Difference by Location

National Average: $22,628

Larger city markers indicate a job is popular in that location.

Front Desk Agent Reviews

Q: What is it like working as a Front Desk Agent?

Front Desk Agent in Kansas City:
"Interesting guests stay at Embassy Suites."
Pros: Talking to the guests, managers provide a good working environment. Each shift is different from the last one.
Cons: It is a far commute. More consistent money.

Front Desk Agent in Jacksonville:
"The job itself is a position, but its a dead end position."
Pros: Talking to the guests and getting to know people.
Cons: Room for advancement is no where and the pay sucks.

Front Desk Agent in Columbia:
"Good."
Pros: Interacting with guest. Making sure they have a smile on their face .
Cons: Bad management.

Front Desk Agent in Dayton:
"Its great but.."
Pros: I love the different people you get to mean from all over the world, I love putting a smile on each persons face. And when they com in without one I do my best to make sure their stay is well enough that they can at least walk out with one. The way I look at it to make it less stressful is by I didn't make the problem they come to me with, I'm the fixer of problems. So I just don't take it personally. Just make them happy.
Cons: The pay sucks, its not enough for what you are told to do. To make 200 guests happy alone is a challenge but to do it literally alone, thats not worth less than $10 an hour...

Front Desk Agent in Willemstad:
"Very nice job, guest relationship."
Pros:
Cons: Work overtime without payment, no days off.

Front Desk Agent in Urbana:
"I love assisting guest everyday!"
Pros: I like putting a smile on a guest face! Assisting them in their needs of a busy work schedule or travel.
Cons: I do not like when a guest leaves unsatisfied with their stay.

Front Desk Agent in Menomonie:
Pros: The discounts on travel (employee pricing at other locations)
Cons: The lack of communication between employees.

Related Job Salaries

Key Stats for Front Desk Agent

Gender

Female
68 %
Male
32 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 184 votes.
Less than 1 year
11%
1-4 years
64%
5-9 years
15%
10-19 years
8%
20 years or more
2%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Front Desk Agent Salaries

▲17%

▲7%

▲4%

National Average
$23,000

▼2%

Skills That Affect Front Desk Agent Salaries

Problem Solving
▲4%


National Average
$23,000

Customer Relations
▼1%



Sales
▼1%


Oral / Verbal Communication
▼1%

Cash Handling
▼2%


▼3%

Accounting
▼8%

Customer Service Metrics
▼8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 184 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
11%
1-4 years
64%
5-9 years
15%
10-19 years
8%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 43%
dental benefits
Dental: 35%
vision benefits
Vision: 29%
no benefits
None: 54%
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