Front desk coordinators successfully complete front desk activities and coordinate other administrative duties for their organization. They must provide excellent customer service to all visitors, effectively identifying and addressing guests' needs. Front desk coordinators must possess strong interpersonal skills to interact with external vendors and visitors, providing a pleasant experience. They maintain accurate records of visitors and relay information to other departments as requested, as well as use a telephone and computer system to make appointments, answer inquiries, and respond to correspondence. Front desk coordinators must keep their work area clean, comply with confidentiality and privacy procedures, and handle special administrative duties such as executive assistant paperwork requests. One of their main duties include receiving mail and packages, providing a signature for delivery agencies. They also assist with shipping process, including packaging and labeling, and manage bookkeeping and scheduling activities. Front desk coordinators help set up work meetings, follow security policies to avoid intrusion of unauthorized personnel, keep accurate inventory of front desk supplies, and order more supplies as required. They log financial transactions and verify visitor identities, as well as perform opening or closing activities. Other duties performed by these coordinators include printing daily reports, making notes regarding front desk incidents, and reporting their progress to the front desk manager or supervisor.
A high school diploma or equivalent is required for this position. Experience coordinating front desk duties may be preferred, and training certifications are often preferred. Front desk coordinators must have strong problem solving skills and work under pressure. They should also be able to work with other front desk coordinators in a team setting to reach organizational goals in a timely manner.
Front Desk Coordinator Tasks
Prepare sign-in and security logs and ensure they are properly recorded.
Observe and report incidents or suspicious activity to company management and security staff.
Welcome on-site visitors, determine purpose of their visit, and connect them with the appropriate personnel.
Provide administrative support answering calls and delivering messages.