Front Desk Manager Salary
Front Desk Managers in the United States can expect to earn an average of $12.22 per hour. With bonuses occasionally running north of $4K, profit sharing proceeds sometimes surpassing $25K, and a few commissions as high as $6K, total income for Front Desk Managers can range between $20K and $46K according to individual performance. Earnings for this group are mostly affected by location, followed by the specific employer and years of experience. Men are in the minority of survey respondents, with female Front Desk Managers making up 72 percent. Although close to two-fifths have medical coverage and just under one in three have dental coverage, the larger part claim no health benefits at all. Most workers in this position report high levels of job satisfaction. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
Job Description for Front Desk Manager
Front desk managers are usually the first and last person that a customer sees in a company or organization. They are primarily responsible for customer service, greeting and helping guests. They work in a variety of settings, such as retail stores, restaurants, hospitals, hotels, and car repair shops.Read More...
These managers are in charge of answering phones and directing the phone calls, as well as taking messages and ensuring they get to the right person. They are also in charge of basic paperwork and filing duties. They must be proficient in basic computer software systems, able to present themselves in a professional manner, and attentive to the guests. It is also important that they have decision-making skills, as the customer often talks about issues with the front desk manager. Front desk managers typically report to senior management.
Most companies require a high school diploma for the front desk manager. Some experience is normally required. However, some companies prefer a bachelor’s degree. Typically, front desk clerks are required to work many different shifts, as many companies are open 24 hours a day. It is possible that they work nights, weekends, and some holidays.
Front Desk Manager Tasks
- Oversee day to day operations, including scheduling and payroll.
- Train staff and ensure quality of service goals are met.
- Oversee public areas for cleanliness, security, and atmosphere.
- Maintain data accuracy and standardization for all transactions and clients.
Common Career Paths for Front Desk Manager
Front Desk Managers do not often transition into Operations Manager roles. The role averages $59K per year. When Front Desk Managers are ready for the next step in their careers, they often become Hotel General Managers or Assistant Hotel General Managers. Those roles pay an additional $22K and $5K, respectively.
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Popular Employer Salaries for Front Desk Manager
Front Desk Managers flock to Hampton Inn, Best Western International, Inc., Holiday Inn, Holiday Inn Express, and Starwood Hotels and Resorts Worldwide Inc, highly regarded companies that employ a generous number of people in this profession. Starwood Hotels and Resorts Worldwide Inc offers the highest compensation with a median salary of $43K. Front Desk Managers can also look forward to large paychecks at Marriott International, Inc. ($42K), Hilton Worldwide ($35K), and Holiday Inn ($32K).
Hampton Inn, La Quinta Inns & Suites, and Holiday Inn Express are a few other employers known for handing out relatively lightweight salaries ($23K, $23K, and $24K respectively).
Popular Skills for Front Desk Manager
Survey results suggest that Front Desk Managers use a fairly large toolkit of professional skills. Most notably, facility with Office Management, Billing, and People Management are correlated to pay that is significantly above average, leading to increases of 28 percent, 13 percent, and 9 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Customer Relationship Management, Training, and Customer Service. Most people skilled in Training are similarly competent in Customer Relationship Management (CRM). Most people familiar with Customer Service also know Operations Management and Customer Relationship Management (CRM).
Pay by Experience Level for Front Desk Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Folks with fewer than five years of experience take home $30K on average, and those who have worked for five to 10 years see a bigger median salary of $31K. Front Desk Managers claiming one to two decades of experience make an estimated median of $34K. Survey participants with more than twenty years of experience only make around $31K on average, though; this group reports a lower median than the one claimed by mid-career individuals.
Pay Difference by Location
Fairfax is home to an above-average pay rate for Front Desk Managers, 51 percent higher than the national average. Front Desk Managers can also look forward to large paychecks in cities like Los Angeles (+39 percent), Atlanta (+36 percent), New York (+33 percent), and Denver (+32 percent). Tulsa is the lowest-paying area, 16 percent south of the national average.
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