Front Desk Manager Salary

Front Desk Managers in the United States can expect to earn an average of $12.27 per hour. In the world of Front Desk Managers, total cash compensation ranges from $21K on the lower end to $47K on the higher end; this includes bonuses that reach $4K and profit sharing that approaches $25K in rare cases, with some high rollers snagging commissions as high as $6K. This group's pay is mainly influenced by geographic location, followed by the company and years of experience. Men are in the minority of survey respondents, with female Front Desk Managers making up 75 percent. More than half of professionals in this line of work do not receive benefits; however, more than a third report medical coverage and just under one in three claim dental coverage as well. The majority of Front Desk Managers claim high levels of job satisfaction. Participants in PayScale's salary questionnaire provided the particulars of this report.

$25,152 - $53,481
$25K
$38K
$53K
MEDIAN: $37,743
10%
50%
90%

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$9.09 - $17.44
$9
$12
$17
MEDIAN: $12.27
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$25,152 - $53,481  
   
Bonus
$0.00 - $3,962  
Profit Sharing
$0.00 - $25,209  
Commission
$152.05 - $5,918  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,772 - $46,519  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 273
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.09 - $17.44  
   
Hourly Tips
$0.99  
Overtime
$13.37 - $24.69  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $3,962  
   
Commission
$152.05 - $5,918  
Profit Sharing
$0.00 - $25,209  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,772 - $46,519  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 412

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Front Desk Manager

Front desk managers are usually the first and last person that a customer sees in a company or organization. They are primarily responsible for customer service, greeting and helping guests. They work in a variety of settings, such as retail stores, restaurants, hospitals, hotels, and car repair shops.

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Front Desk Manager Tasks

  • Oversee day to day operations, including scheduling and payroll.
  • Train staff and ensure quality of service goals are met.
  • Oversee public areas for cleanliness, security, and atmosphere.
  • Maintain data accuracy and standardization for all transactions and clients.

Common Career Paths for Front Desk Manager


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Front Desk Managers who advance into the role of an Operations Manager are fairly uncommon. Operations Managers on average earn $59K per year. Front Desk Managers moving up in their careers tend to step into positions as Hotel General Managers or Assistant Hotel General Managers. The median paychecks in those roles are $22K higher and $5K higher, respectively.

Front Desk Manager Job Listings

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Popular Employer Salaries for Front Desk Manager


Hampton Inn, Best Western International, Inc., Holiday Inn, Holiday Inn Express, and Starwood Hotels and Resorts Worldwide Inc are among the top companies that take on many Front Desk Managers. Front Desk Managers flock to Starwood Hotels and Resorts Worldwide Inc for generous paychecks, where average earnings of $43K lead the pack in compensation. Marriott International, Inc., Hilton Worldwide, and Holiday Inn are a few other companies that offer generous salaries, with Front Desk Managers earning around $42K, $35K, or $32K at each firm, respectively.

Hampton Inn, La Quinta Inns & Suites, and Holiday Inn Express are a few other employers known for handing out relatively lightweight salaries ($23K, $23K, and $24K respectively).

Popular Skills for Front Desk Manager


Overall, survey participants reported applying a fair number of skills to their work. Most notably, facility with Office Management, Billing, and People Management are correlated to pay that is significantly above average, leading to increases of 27 percent, 11 percent, and 8 percent, respectively. At the other end of the pay range are skills like Customer Relationship Management, Customer Service, and Training. Most people who know Customer Service also know Operations Management and Customer Relationship Management (CRM). Those who learned Training also tend to know Customer Relationship Management (CRM).

Pay by Experience Level for Front Desk Manager

Pay by Experience for a Front Desk Manager has a positive trend. An entry-level Front Desk Manager with less than 5 years of experience can expect to earn an average total compensation of $29,000 based on 414 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Front Desk Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $30,000 based on 246 salaries. An experienced Front Desk Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $34,000 based on 111 salaries. A Front Desk Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $31,000 based on 32 salaries.

Pay Difference by Location

National Average: $30,524

Larger city markers indicate a job is popular in that location.

With a pay rate for Front Desk Managers that is 49 percent greater than the national average, Fairfax offers a comfortable salary for those in this profession. Front Desk Managers will also find cushy salaries in Los Angeles (+38 percent), New York (+32 percent), Denver (+31 percent), and Chicago (+29 percent). Tulsa ranks last in the field for pay, reporting salaries 16 percent below the national average. Employers also pay below the national average in Miami (12 percent lower) and Dallas (3 percent lower).

Front Desk Manager Reviews

Q: What is it like working as a Front Desk Manager?

Front Desk Manager in Milford:
"Best customer service ever!"
Pros: Provide the best customer service ever! I'm a people-person, and speak Portuguese fluently and I am able to also communicate with the Spanish community! I love my job!
Cons: Well, not really anything I can think of! I love my job! I do get up at 4-5 am. It would be nice to start a little later on rather than at 7 am., but that's ok.

Front Desk Manager in Columbus:
"Specializes in customer relations."
Pros: Working with customers, helping members achieve their fitness goals, the staff I work with, positive atmosphere, commission incentives.
Cons: The hourly pay, large work load, early morning hours.

Front Desk Manager in Spokane:
"Graveyard Hotel."
Pros: I like being able to do homework during the graveyard shift. Some of the people I meet can be intriguing.
Cons: Boss is a micromanager, some of the guests are on drugs and very uneasy to be around.

Related Job Salaries

Key Stats for Front Desk Manager

Gender

Female
75 %
Male
25 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 101 votes.
Less than 1 year
2%
1-4 years
47%
5-9 years
31%
10-19 years
16%
20 years or more
5%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Front Desk Manager Salaries

▲13%

▲1%

National Average
$31,000

▼1%

▼3%

Skills That Affect Front Desk Manager Salaries

Office Management
▲27%

Billing
▲11%

People Management
▲8%


National Average
$31,000


▼5%

▼5%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 101 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
2%
1-4 years
47%
5-9 years
31%
10-19 years
16%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 38%
dental benefits
Dental: 29%
vision benefits
Vision: 23%
no benefits
None: 59%
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