Front Desk Manager Salary

Earnings for Front Desk Managers in the United States come in at around $11.95 per hour on average. In the world of Front Desk Managers, total cash compensation can vary between $20K and $46K. Each package generally includes bonuses and profit sharing proceeds, and in exceptional cases, those amounts can reach heights of $3K and $6K, respectively. Location is the main element affecting pay for this group — the specific employer and years of experience are driving factors as well. The majority of Front Desk Managers claim high levels of job satisfaction. Some workers in this field — approximately half — are not awarded benefits. Medical coverage is reported by just over two-fifths and dental plans are enjoyed by over a third. The numbers in this rundown were provided by PayScale's salary survey participants.

$25,138 - $49,150
(Median)
$25K
$36K
$49K
MEDIAN: $35,810
10%
50%
90%

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$8.73 - $17.19
(Median)
$8
$12
$17
MEDIAN: $11.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$25,138 - $49,150  
   
Bonus
$0.00 - $2,982  
Profit Sharing
$0.00 - $6,128  
Commission
$103.04 - $5,817  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,036 - $45,560  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 593
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$8$16$24
Hourly Rate
$8.73 - $17.19  
   
Hourly Tips
$0.00 - $1.31  
Overtime
$11.80 - $23.68  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Bonus
$0.00 - $2,982  
   
Commission
$103.04 - $5,817  
Profit Sharing
$0.00 - $6,128  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,036 - $45,560  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 637
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Job Description for Front Desk Manager

Front desk managers are usually the first and last person that a customer sees in a company or organization. They are primarily responsible for customer service, greeting and helping guests. They work in a variety of settings, such as retail stores, restaurants, hospitals, hotels, and car repair shops.

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Front Desk Manager Tasks

  • Oversee public areas for cleanliness, security, and atmosphere.
  • Maintain data accuracy and standardization for all transactions and clients.
  • Oversee day to day operations, including scheduling and payroll.
  • Train staff and ensure quality of service goals are met.

Common Career Paths for Front Desk Manager


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Front Desk Managers who go on to become Revenue Managers may see their salaries climb quite a bit. Median pay for Revenue Managers is $54K annually. Front Desk Managers most often move into positions as Hotel General Managers or Assistant Hotel General Managers; those groups report median salaries that are $21K higher and $5K higher, respectively.

Front Desk Manager Job Listings

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Popular Employer Salaries for Front Desk Manager


Many Front Desk Managers can be found at Best Western International, Inc., Holiday Inn Express, Hampton Inn, Marriott International, Inc., and La Quinta Inns & Suites, firms that are at the top of the field. Front Desk Managers flock to Marriott International, Inc. for generous paychecks, where average earnings of $36K lead the pack in compensation; however, Marriott International, Inc. also provides employees with a wide spectrum of compensation ranging from $25K at one end to $58K at the other end.

Popular Skills for Front Desk Manager


Front Desk Managers generally report applying a varied skill set to their work. Most notably, skills in Operations Management, People Management, Training, and Customer Relationship Management (CRM) are correlated to pay that is above average. Those proficient in Training are, more often than not, also skilled in Customer Relationship Management (CRM). Most people skilled in Customer Service are similarly competent in Operations Management and Customer Relationship Management (CRM).

Pay by Experience Level for Front Desk Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Front Desk Managers with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. The average worker who claims fewer than five years of experience earns around $29K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $32K. Front Desk Managers with one to two decades of relevant experience report an average salary of approximately $35K. Veterans who have surpassed the 20-year mark may make no more than those who are navigating the mid-career stage.

Pay Difference by Location

National Average: $30,607

Larger city markers indicate a job is popular in that location.

San Francisco is home to an above-average pay rate for Front Desk Managers, 61 percent higher than the national average. Front Desk Managers can also look forward to large paychecks in cities like New York (+46 percent), Las Vegas (+35 percent), Boston (+35 percent), and Chicago (+29 percent). Atlanta ranks last in the field for pay, reporting salaries 12 percent below the national average.

Front Desk Manager Reviews

What is it like working as a Front Desk Manager?

Front Desk Manager in Columbus:
"Specializes in customer relations."
Pros: Working with customers, helping members achieve their fitness goals, the staff I work with, positive atmosphere, commission incentives.
Cons: The hourly pay, large work load, early morning hours.

Front Desk Manager in Spokane:
"Graveyard Hotel."
Pros: I like being able to do homework during the graveyard shift. Some of the people I meet can be intriguing.
Cons: Boss is a micromanager, some of the guests are on drugs and very uneasy to be around.

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Experience Affects Front Desk Manager Salaries




National Average
$31,000


Skills That Affect Front Desk Manager Salaries


People Management
up arrow 5%

Training
0%

Customer Relationship Management (CRM)
0%

Scheduling
0%

National Average
$31,000

Customer Service
up arrow 1%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 214 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
2%
1-4 years
49%
5-9 years
30%
10-19 years
16%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 45%
dental benefits
Dental: 35%
medical benefits
Vision: 28%
dental benefits
None: 50%
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