Front Desk Manager Salary

Front Desk Managers in the United States can expect wages of $11.82 per hour on average. With some bonuses approaching $3K and certain profit sharing proceeds approaching $6K, overall incomes of Front Desk Managers spread between $20K and $45K depending on individual performance. Earnings for this group are mostly affected by geography, followed by the specific employer and tenure. There are more female Front Desk Managers who answered the questionnaire than male, making up 68 percent. Health benefits are not enjoyed by everyone in this line of work, and approximately half lack any coverage at all. Medical benefits are reported by just under a half and dental coverage is claimed by over a third. Most workers in this position report high levels of job satisfaction. Respondents to the PayScale salary survey provided the data for this report.

$25,008 - $48,907

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$8.71 - $17.08

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$25,008 - $48,907  
   
Bonus
$0.00 - $3,394  
Profit Sharing
$0.00 - $5,918  
Commission
$100.67 - $5,960  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,903 - $45,261  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 598
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$8$16$24
Hourly Rate
$8.71 - $17.08  
   
Hourly Tips
$0.00 - $1.21  
Overtime
$11.96 - $23.73  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Bonus
$0.00 - $3,394  
   
Commission
$100.67 - $5,960  
Profit Sharing
$0.00 - $5,918  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,903 - $45,261  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 605
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Job Description for Front Desk Manager

Front desk managers are usually the first and last person that a customer sees in a company or organization. They are primarily responsible for customer service, greeting and helping guests. They work in a variety of settings, such as retail stores, restaurants, hospitals, hotels, and car repair shops.

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Front Desk Manager Tasks

  • Oversee public areas for cleanliness, security, and atmosphere.
  • Maintain data accuracy and standardization for all transactions and clients.
  • Oversee day to day operations, including scheduling and payroll.
  • Train staff and ensure quality of service goals are met.

Common Career Paths for Front Desk Manager


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Front Desk Managers who transition into a Revenue Manager role may receive large pay increases as the latter position pays an average $54K per year. It is quite typical for Front Desk Managers to transition into roles as Hotel General Managers or Assistant Hotel General Managers, where reported median earnings are $21K and $5K higher per year.

Front Desk Manager Job Listings

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Popular Employer Salaries for Front Desk Manager


Leading companies who hire large numbers of Front Desk Managers include Holiday Inn Express, Best Western International, Inc., Hampton Inn, Marriott International, Inc., and La Quinta Inns & Suites. Although Marriott International, Inc. heads up the field in terms of compensation, offering the highest median salary at $35K, pay at this particular employer still varies considerably, running the full spectrum from $25K to $59K.

Pay for Front Desk Managers is the lowest at Hampton Inn, which has a median salary of $23K. In addition, there's little room to grow there, with salaries maxing out at $31K.

Popular Skills for Front Desk Manager


Front Desk Managers report a focused set of job skills. Most notably, skills in Operations Management, Scheduling, Training, and Customer Relationship Management (CRM) are correlated to pay that is above average. Those educated in Customer Service tend to be well versed in Operations Management and Customer Relationship Management (CRM). People who know Training usually also know Customer Relationship Management (CRM).

Pay by Experience Level for Front Desk Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Front Desk Managers with a lot of experience do not necessarily enjoy more money. Salaries for the relatively untried average out to around $29K, but survey participants with five to 10 years of experience earn a significantly higher median of $33K. On average, Front Desk Managers make $35K following one to two decades on the job. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $36K.

Pay Difference by Location


For those looking to make money, Front Desk Managers in San Francisco enjoy an exceptional pay rate, 63 percent above the national average. Front Desk Managers can also look forward to large paychecks in cities like New York (+36 percent), Boston (+36 percent), Chicago (+29 percent), and Los Angeles (+26 percent). Atlanta ranks last in the field for pay, reporting salaries 8 percent below the national average.

Front Desk Manager Reviews

What is it like working as a Front Desk Manager?

Front Desk Manager in Columbus:
"Specializes in customer relations."
Pros: Working with customers, helping members achieve their fitness goals, the staff I work with, positive atmosphere, commission incentives.
Cons: The hourly pay, large work load, early morning hours.

Front Desk Manager in Spokane:
"Graveyard Hotel."
Pros: I like being able to do homework during the graveyard shift. Some of the people I meet can be intriguing.
Cons: Boss is a micromanager, some of the guests are on drugs and very uneasy to be around.

Related Job Salaries

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Experience Affects Front Desk Manager Salaries




National Average
$30,000


Skills That Affect Front Desk Manager Salaries


Scheduling
up arrow 1%

Customer Relationship Management (CRM)
0%

Training
0%

National Average
$30,000

Customer Service
up arrow 1%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 219 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
2%
1-4 years
50%
5-9 years
29%
10-19 years
16%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 47% dental benefits Dental: 36%
vision benefits Vision: 29% employee benefits None: 50%
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