Front Desk Manager Salary

Front Desk Managers in the United States take home approximately $11.75 per hour on average. Total cash compensation for Front Desk Managers runs from $20K to $45K depending on bonuses that can occasionally exceed $3K and profit sharing that can reach almost $5K. While the company and tenure impact pay for this group, residence is the most influential factor. Job satisfaction is high and work is enjoyable for most Front Desk Managers. Unfortunately, some people in this line of work are without benefits — one-half lack coverage. On the flip side, slightly less than one-half have medical insurance and more than a third receive dental plans. Female Front Desk Managers are more common than men among those who completed the survey; more than half (68 percent) are women. Participants in PayScale's salary questionnaire provided the particulars of this report.

$24,909 - $48,754
(Median)
$25K
$36K
$49K
MEDIAN: $35,535
10%
50%
90%

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$8.72 - $17.09
(Median)
$8
$12
$17
MEDIAN: $11.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$24,909 - $48,754  
   
Bonus
$0.00 - $3,460  
Profit Sharing
$0.00 - $4,966  
Commission
$750 - $2,303  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,861 - $45,330  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 595
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$8$16$24
Hourly Rate
$8.72 - $17.09  
   
Hourly Tips
$0.00 - $1.21  
Overtime
$11.92 - $23.33  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Bonus
$0.00 - $3,460  
   
Commission
$750 - $2,303  
Profit Sharing
$0.00 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,861 - $45,330  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 599
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Job Description for Front Desk Manager

Front desk managers are usually the first and last person that a customer sees in a company or organization. They are primarily responsible for customer service, greeting and helping guests. They work in a variety of settings, such as retail stores, restaurants, hospitals, hotels, and car repair shops.

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Front Desk Manager Tasks

  • Oversee public areas for cleanliness, security, and atmosphere.
  • Maintain data accuracy and standardization for all transactions and clients.
  • Oversee day to day operations, including scheduling and payroll.
  • Train staff and ensure quality of service goals are met.

Common Career Paths for Front Desk Manager


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At the upper end, Front Desk Managers who move into a Revenue Manager role can end up with a hefty increase in pay. The average income for Revenue Managers is a much higher $54K per year. Typical career progression for a Front Desk Manager involves becoming a Hotel General Manager or an Assistant Hotel General Manager, roles that pay $21K more and $5K more on average.

Front Desk Manager Job Listings

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Popular Employer Salaries for Front Desk Manager


Known for taking on a considerable number of Front Desk Managers, Holiday Inn Express, Best Western International, Inc., Hampton Inn, Marriott International, Inc., and La Quinta Inns & Suites are leading firms in the industry. Marriott International, Inc. pays the most with a median salary of $35K, though with a large amount of variation, going from a low of $25K to a high of $59K.

With a median salary of $23K, Hampton Inn provides Front Desk Managers with the lowest pay in their field; moreover, earnings are capped at only $31K, limiting employee salary growth.

Popular Skills for Front Desk Manager


Survey results suggest that Front Desk Managers use a fairly large toolkit of professional skills. Most notably, skills in Operations Management, Customer Relationship Management, Scheduling, and Training are correlated to pay that is above average. Skill sets containing Training also tend to include Customer Relationship Management (CRM). Most people familiar with Customer Service also know Operations Management and Customer Relationship Management (CRM).

Pay by Experience Level for Front Desk Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Front Desk Managers — those with more experience do not necessarily bring in higher earnings. Salaries for the relatively untried average out to around $29K, but survey participants with five to 10 years of experience earn a significantly higher median of $32K. The average pay reported by folks with 10 to 20 years of experience is around $35K. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $36K.

Pay Difference by Location


For Front Desk Managers, working in the bustling city of San Francisco has its advantages, including an above-average pay rate. Front Desk Managers will also find cushy salaries in Boston (+36 percent), New York (+35 percent), Chicago (+29 percent), and Los Angeles (+26 percent). In Atlanta, salaries are 8 percent below the national average and represent the lowest-paying market.

Front Desk Manager Reviews

What is it like working as a Front Desk Manager?

Front Desk Manager in Columbus:
"Specializes in customer relations."
Pros: Working with customers, helping members achieve their fitness goals, the staff I work with, positive atmosphere, commission incentives.
Cons: The hourly pay, large work load, early morning hours.

Front Desk Manager in Spokane:
"Graveyard Hotel."
Pros: I like being able to do homework during the graveyard shift. Some of the people I meet can be intriguing.
Cons: Boss is a micromanager, some of the guests are on drugs and very uneasy to be around.

Related Job Salaries

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Experience Affects Front Desk Manager Salaries




National Average
$30,000


Skills That Affect Front Desk Manager Salaries


Customer Relationship Management (CRM)
up arrow 1%

Training
up arrow 1%

Scheduling
up arrow 1%

National Average
$30,000

Customer Service
up arrow 1%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 226 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
2%
1-4 years
50%
5-9 years
29%
10-19 years
16%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 46% dental benefits Dental: 36%
vision benefits Vision: 29% employee benefits None: 50%
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