Front Desk Manager Salary

Median pay for Front Desk Managers in the United States is around $12.21 per hour. Overall compensation packages to Front Desk Managers range from $20K on the low end to $46K on the high end; this includes bonuses that peak near $4K and profit sharing that approaches $25K, with some high rollers snagging commissions as high as $6K. While the specific employer and experience level impact pay for this group, geography is the most influential factor. Most Front Desk Managers report high levels of job satisfaction. Female Front Desk Managers make up most of the survey respondents at 73 percent. Health benefits are not enjoyed by everyone in this line of work, and more than half lack any coverage at all. Medical benefits are reported by nearly two in five and dental coverage is claimed by just under a third. Participants in PayScale's salary questionnaire provided the particulars of this report.

$24,859 - $50,622
$25K
$37K
$51K
MEDIAN: $36,765
10%
50%
90%

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$8.99 - $17.49
$9
$12
$17
MEDIAN: $12.21
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$24,859 - $50,622  
   
Bonus
$0.00 - $3,871  
Profit Sharing
$0.00 - $25,209  
Commission
$101.37 - $5,918  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,406 - $45,974  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 263
© PayScale, Inc. @ www.payscale.com
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$8.99 - $17.49  
   
Hourly Tips
$0.99  
Overtime
$12.99 - $24.36  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $3,871  
   
Commission
$101.37 - $5,918  
Profit Sharing
$0.00 - $25,209  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,406 - $45,974  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 399
© PayScale, Inc. @ www.payscale.com

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Front Desk Manager

Front desk managers are usually the first and last person that a customer sees in a company or organization. They are primarily responsible for customer service, greeting and helping guests. They work in a variety of settings, such as retail stores, restaurants, hospitals, hotels, and car repair shops.

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Front Desk Manager Tasks

  • Oversee day to day operations, including scheduling and payroll.
  • Train staff and ensure quality of service goals are met.
  • Oversee public areas for cleanliness, security, and atmosphere.
  • Maintain data accuracy and standardization for all transactions and clients.

Common Career Paths for Front Desk Manager


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While Front Desk Managers do not often become Operations Managers, the job pays $59K per year on average. Typical career progression for a Front Desk Manager involves becoming a Hotel General Manager or an Assistant Hotel General Manager, roles that pay $22K more and $5K more on average.

Front Desk Manager Job Listings

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Popular Employer Salaries for Front Desk Manager


Hampton Inn, Best Western International, Inc., Holiday Inn, Holiday Inn Express, and Starwood Hotels and Resorts Worldwide Inc are top-notch employers for Front Desk Managers in this area. Starwood Hotels and Resorts Worldwide Inc leads the field in terms of pay, with a median salary of $43K. Other employers shelling out big bucks include Marriott International, Inc., Hilton Worldwide, and Holiday Inn, where Front Desk Managers typically earn around $42K, $35K, or $32K, respectively.

Also sliding in at the lower end of the scale are Hampton Inn ($23K), La Quinta Inns & Suites ($23K), and Holiday Inn Express ($24K).

Popular Skills for Front Desk Manager


Front Desk Managers report using a diverse set of skills on the job. Most notably, facility with Office Management, Billing, and People Management are correlated to pay that is significantly above average, leading to increases of 28 percent, 13 percent, and 9 percent, respectively. Skills that pay less than market rate include Customer Relationship Management, Customer Service, and Training. The majority of those who know Customer Service also know Operations Management and Customer Relationship Management (CRM). Most people experienced in Training also know Customer Relationship Management (CRM).

Pay by Experience Level for Front Desk Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average inexperienced worker earns $29K, and someone who has worked for five to 10 years can expect a bigger median salary of $30K. After working for 10 to 20 years, Front Desk Managers make a median salary of $34K. Front Desk Managers who have racked up more than two decades of experience report lower incomes overall; the average sum for this crowd comes out to only $31K.

Pay Difference by Location

National Average: $30,123

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 51 percent, Front Desk Managers in Fairfax receive some of the highest pay in the country. Front Desk Managers can also look forward to large paychecks in cities like Los Angeles (+40 percent), New York (+33 percent), Denver (+33 percent), and Chicago (+31 percent). In Tulsa, salaries are 15 percent below the national average and represent the lowest-paying market. Employers pay around 11 percent less in Miami and 2 percent less in Dallas, below-median salaries for those in this field.

Front Desk Manager Reviews

Q: What is it like working as a Front Desk Manager?

Front Desk Manager in Milford:
`"$Best customer service ever!"`
Pros: Provide the best customer service ever! I'm a people-person, and speak Portuguese fluently and I am able to also communicate with the Spanish community! I love my job!
Cons: Well, not really anything I can think of! I love my job! I do get up at 4-5 am. It would be nice to start a little later on rather than at 7 am., but that's ok.

Front Desk Manager in Columbus:
`"$Specializes in customer relations."`
Pros: Working with customers, helping members achieve their fitness goals, the staff I work with, positive atmosphere, commission incentives.
Cons: The hourly pay, large work load, early morning hours.

Front Desk Manager in Spokane:
`"$Graveyard Hotel."`
Pros: I like being able to do homework during the graveyard shift. Some of the people I meet can be intriguing.
Cons: Boss is a micromanager, some of the guests are on drugs and very uneasy to be around.

Related Job Salaries

Key Stats for Front Desk Manager

Gender

Female
73 %
Male
27 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 83 votes.
Less than 1 year
2%
1-4 years
47%
5-9 years
32%
10-19 years
15%
20 years or more
5%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Front Desk Manager Salaries

▲14%

▲3%

▲1%

National Average
$30,000

▼2%

Skills That Affect Front Desk Manager Salaries

Office Management
▲28%

Billing
▲13%

People Management
▲9%


National Average
$30,000


▼4%

▼4%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 83 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
2%
1-4 years
47%
5-9 years
32%
10-19 years
15%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 39%
dental benefits
Dental: 29%
vision benefits
Vision: 22%
dental benefits
None: 58%
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