Front Desk Manager Salary
Front Desk Managers in the United States take home approximately $12.28 per hour on average. In the world of Front Desk Managers, total cash compensation can vary between $21K and $46K. Each package generally includes bonuses and profit sharing proceeds, and in exceptional cases, those amounts can reach heights of $3K and $6K, respectively. The company is the main element affecting pay for this group — the particular city and experience level are driving factors as well. More than half of professionals in this line of work do not receive benefits; however, approximately two in five report medical coverage and slightly less than a third claim dental coverage as well. Job satisfaction for Front Desk Managers is high. Most Front Desk Managers survey respondents are women (73 percent). This overview is based on answers to PayScale's salary questionnaire.
Job Description for Front Desk Manager
Front desk managers are usually the first and last person that a customer sees in a company or organization. They are primarily responsible for customer service, greeting and helping guests. They work in a variety of settings, such as retail stores, restaurants, hospitals, hotels, and car repair shops.Read More...
These managers are in charge of answering phones and directing the phone calls, as well as taking messages and ensuring they get to the right person. They are also in charge of basic paperwork and filing duties. They must be proficient in basic computer software systems, able to present themselves in a professional manner, and attentive to the guests. It is also important that they have decision-making skills, as the customer often talks about issues with the front desk manager. Front desk managers typically report to senior management.
Most companies require a high school diploma for the front desk manager. Some experience is normally required. However, some companies prefer a bachelor’s degree. Typically, front desk clerks are required to work many different shifts, as many companies are open 24 hours a day. It is possible that they work nights, weekends, and some holidays.
Front Desk Manager Tasks
- Oversee day to day operations, including scheduling and payroll.
- Train staff and ensure quality of service goals are met.
- Oversee public areas for cleanliness, security, and atmosphere.
- Maintain data accuracy and standardization for all transactions and clients.
Common Career Paths for Front Desk Manager
There are some Front Desk Managers — though it's uncommon — that transition into Operations Managers, where earnings are an average $59K annually. When Front Desk Managers are ready for the next step in their careers, they often become Hotel General Managers or Assistant Hotel General Managers. Those roles pay an additional $22K and $5K, respectively.
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Popular Employer Salaries for Front Desk Manager
Hampton Inn, Best Western International, Inc., Holiday Inn Express, Holiday Inn, and Starwood Hotels and Resorts Worldwide Inc are all popular places to work. The biggest paychecks can be found at Marriott International, Inc. — the median salary there is $43K. Those in search of high salaries should also consider Starwood Hotels and Resorts Worldwide Inc, Holiday Inn, and Best Western International, Inc., top-paying firms where Front Desk Managers rake in a comfortable $43K, $31K, or $26K, respectively.
Hampton Inn, La Quinta Inns & Suites, and Holiday Inn Express are a few other employers known for handing out relatively lightweight salaries ($23K, $23K, and $24K respectively).
Popular Skills for Front Desk Manager
Front Desk Managers report using a pretty varied skill set on the job. Most notably, facility with Office Management, Billing, and People Management are correlated to pay that is significantly above average, leading to increases of 27 percent, 25 percent, and 8 percent, respectively. Skills that pay less than market rate include Customer Relationship Management. Those who learned Training also tend to know Customer Relationship Management (CRM). The majority of those who know Customer Service also know Operations Management and Customer Relationship Management (CRM).
Pay by Experience Level for Front Desk Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
People who have worked for fewer than five years bring home $30K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $30K. The average pay reported by folks with 10 to 20 years of experience is around $35K. Respondents who boast more than 20 years of experience can't seem to boast paychecks reflecting that extensive experience, though; veteran Front Desk Managers report making only $31K on average.
Pay Difference by Location
For Front Desk Managers, working in the bustling city of Los Angeles has its advantages, including an above-average pay rate. Front Desk Managers will also find cushy salaries in Las Vegas (+35 percent), Atlanta (+35 percent), New York (+30 percent), and Chicago (+29 percent). Tulsa ranks last in the field for pay, reporting salaries 16 percent below the national average. Employers pay around 12 percent less in Miami and 1 percent less in Richmond, below-median salaries for those in this field.
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