Front Desk Manager Salary

The average Front Desk Manager in the United States can expect to rake in roughly $11.78 per hour. Overall incomes of Front Desk Managers — including $4K bonuses, $5K profit sharing proceeds, and $6K commissions on the more lucrative end — generally ranges between $20K and $45K. Residence is the biggest factor affecting pay for this group, followed by the company and tenure. Women make up the majority of Front Desk Managers (68 percent) who completed the questionnaire. Job satisfaction is reported as high by the vast majority of workers. Health benefits are not enjoyed by everyone in this line of work, and approximately one-half lack any coverage at all. Medical benefits are reported by slightly less than one-half and dental coverage is claimed by more than a third. This report is based on answers to PayScale's salary questionnaire.

$24,986 - $48,854
(Median)
$25K
$36K
$49K
MEDIAN: $35,535
10%
50%
90%

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$8.72 - $17.07
(Median)
$8
$12
$17
MEDIAN: $11.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$24,986 - $48,854  
   
Bonus
$0.00 - $3,515  
Profit Sharing
$0.00 - $4,966  
Commission
$100.67 - $5,960  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,901 - $45,276  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 593
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$8$16$24
Hourly Rate
$8.72 - $17.07  
   
Hourly Tips
$0.00 - $1.21  
Overtime
$11.95 - $23.49  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Bonus
$0.00 - $3,515  
   
Commission
$100.67 - $5,960  
Profit Sharing
$0.00 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,901 - $45,276  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 603
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Job Description for Front Desk Manager

Front desk managers are usually the first and last person that a customer sees in a company or organization. They are primarily responsible for customer service, greeting and helping guests. They work in a variety of settings, such as retail stores, restaurants, hospitals, hotels, and car repair shops.

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Front Desk Manager Tasks

  • Oversee public areas for cleanliness, security, and atmosphere.
  • Maintain data accuracy and standardization for all transactions and clients.
  • Oversee day to day operations, including scheduling and payroll.
  • Train staff and ensure quality of service goals are met.

Common Career Paths for Front Desk Manager


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At the upper end, Front Desk Managers who move into a Revenue Manager role can end up with a hefty increase in pay. The average income for Revenue Managers is a much higher $54K per year. Front Desk Managers moving up in their careers tend to step into positions as Hotel General Managers or Assistant Hotel General Managers. The median paychecks in those roles are $21K higher and $5K higher, respectively.

Front Desk Manager Job Listings

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Popular Employer Salaries for Front Desk Manager


Known for taking on a considerable number of Front Desk Managers, Holiday Inn Express, Best Western International, Inc., Hampton Inn, Marriott International, Inc., and La Quinta Inns & Suites are leading firms in the industry. Front Desk Managers flock to Marriott International, Inc. for generous paychecks, where average earnings of $35K lead the pack in compensation; however, Marriott International, Inc. also provides employees with a wide spectrum of compensation ranging from $25K at one end to $59K at the other end.

Employees at Hampton Inn take home the smallest paychecks, and $23K is the median salary. Furthermore, range in pay is narrow, with salaries starting at $19K and quickly nearing the top at only $31K.

Popular Skills for Front Desk Manager


Front Desk Managers report using a wide range of professional skills. Most notably, skills in Operations Management, Scheduling, Training, and Customer Relationship Management (CRM) are correlated to pay that is above average. For most people, competency in Customer Service indicates knowledge of Operations Management and Customer Relationship Management (CRM). Most people who know Training also know Customer Relationship Management (CRM).

Pay by Experience Level for Front Desk Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. Workers in their first five years can expect to earn $29K, but people who have been around for five to 10 years earn a noticeably bigger sum of $32K. For Front Desk Managers, 10 to 20 years of experience on the job amounts to an average salary of $35K. Front Desk Managers who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $36K on average.

Pay Difference by Location


For those looking to make money, Front Desk Managers in San Francisco enjoy an exceptional pay rate, 63 percent above the national average. Front Desk Managers will also find cushy salaries in Boston (+36 percent), New York (+35 percent), Chicago (+29 percent), and Los Angeles (+26 percent). In Atlanta, salaries are 8 percent below the national average and represent the lowest-paying market.

Front Desk Manager Reviews

What is it like working as a Front Desk Manager?

Front Desk Manager in Columbus:
"Specializes in customer relations."
Pros: Working with customers, helping members achieve their fitness goals, the staff I work with, positive atmosphere, commission incentives.
Cons: The hourly pay, large work load, early morning hours.

Front Desk Manager in Spokane:
"Graveyard Hotel."
Pros: I like being able to do homework during the graveyard shift. Some of the people I meet can be intriguing.
Cons: Boss is a micromanager, some of the guests are on drugs and very uneasy to be around.

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Experience Affects Front Desk Manager Salaries




National Average
$30,000


Skills That Affect Front Desk Manager Salaries


Scheduling
up arrow 1%

Customer Relationship Management (CRM)
0%

Training
0%

National Average
$30,000

Customer Service
up arrow 1%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 221 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
2%
1-4 years
50%
5-9 years
29%
10-19 years
16%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 46% dental benefits Dental: 36%
vision benefits Vision: 29% employee benefits None: 50%
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