Front Desk Manager Salary

Front Desk Managers in the United States can expect wages of $11.95 per hour on average. Total cash incomes of Front Desk Managers run from $20K to $46K, depending on bonuses that can occasionally exceed $3K, profit sharing that reaches $6K, and some commissions of nearly $6K. Earnings for this group are mostly affected by residence, followed by the specific employer and years of experience. Although half lack health benefits of any kind, just over two-fifths do enjoy medical insurance, and over a third get dental coverage, too. Most Front Desk Managers like their work and job satisfaction is high. This overview is based on answers to PayScale's salary questionnaire.

$25,138 - $49,150
(Median)
$25K
$36K
$49K
MEDIAN: $35,810
10%
50%
90%

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$8.73 - $17.19
(Median)
$8
$12
$17
MEDIAN: $11.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$25,138 - $49,150  
   
Bonus
$0.00 - $2,982  
Profit Sharing
$0.00 - $6,128  
Commission
$103.04 - $5,817  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,036 - $45,560  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 593
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$8$16$24
Hourly Rate
$8.73 - $17.19  
   
Hourly Tips
$0.00 - $1.31  
Overtime
$11.80 - $23.68  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Bonus
$0.00 - $2,982  
   
Commission
$103.04 - $5,817  
Profit Sharing
$0.00 - $6,128  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,036 - $45,560  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 637
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Job Description for Front Desk Manager

Front desk managers are usually the first and last person that a customer sees in a company or organization. They are primarily responsible for customer service, greeting and helping guests. They work in a variety of settings, such as retail stores, restaurants, hospitals, hotels, and car repair shops.

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Front Desk Manager Tasks

  • Oversee public areas for cleanliness, security, and atmosphere.
  • Maintain data accuracy and standardization for all transactions and clients.
  • Oversee day to day operations, including scheduling and payroll.
  • Train staff and ensure quality of service goals are met.

Common Career Paths for Front Desk Manager


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Front Desk Managers who transition into a Revenue Manager role may receive large pay increases as the latter position pays an average $54K per year. Front Desk Managers most often move into positions as Hotel General Managers or Assistant Hotel General Managers; those groups report median salaries that are $21K higher and $5K higher, respectively.

Front Desk Manager Job Listings

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Popular Employer Salaries for Front Desk Manager


Many Front Desk Managers can be found at Best Western International, Inc., Holiday Inn Express, Hampton Inn, Marriott International, Inc., and La Quinta Inns & Suites, firms that are at the top of the field. Front Desk Managers seeking a sizable paycheck can earn the most at Marriott International, Inc., where the median salary comes to $36K, though the large pay difference between employees at the top ($25K) and those starting out ($58K) creates a rather diverse pay scale.

Popular Skills for Front Desk Manager


Survey results suggest that Front Desk Managers use a fairly large toolkit of professional skills. Most notably, skills in Operations Management, People Management, Training, and Customer Relationship Management (CRM) are correlated to pay that is above average. Those familiar with Customer Service also tend to know Operations Management and Customer Relationship Management (CRM). Those who learned Training also tend to know Customer Relationship Management (CRM).

Pay by Experience Level for Front Desk Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Front Desk Managers, experience does not seem to be a major factor in determining pay. The average beginner in this position makes around $29K, but folks who have been around for five to 10 years see a markedly higher median salary of $32K. For Front Desk Managers, 10 to 20 years of experience on the job amounts to an average salary of $35K. Individuals who have achieved more than 20 years of experience don't seem to earn any more than people who have 10 to 20 years under their belts.

Pay Difference by Location

National Average: $30,607

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Front Desk Managers, San Francisco offers exceptional salaries, 61 percent above the national average. Front Desk Managers can also look forward to large paychecks in cities like New York (+46 percent), Las Vegas (+35 percent), Boston (+35 percent), and Chicago (+29 percent). Atlanta ranks last in the field for pay, reporting salaries 12 percent below the national average.

Front Desk Manager Reviews

What is it like working as a Front Desk Manager?

Front Desk Manager in Columbus:
"Specializes in customer relations."
Pros: Working with customers, helping members achieve their fitness goals, the staff I work with, positive atmosphere, commission incentives.
Cons: The hourly pay, large work load, early morning hours.

Front Desk Manager in Spokane:
"Graveyard Hotel."
Pros: I like being able to do homework during the graveyard shift. Some of the people I meet can be intriguing.
Cons: Boss is a micromanager, some of the guests are on drugs and very uneasy to be around.

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Experience Affects Front Desk Manager Salaries




National Average
$31,000


Skills That Affect Front Desk Manager Salaries


People Management
up arrow 5%

Training
0%

Customer Relationship Management (CRM)
0%

Scheduling
0%

National Average
$31,000

Customer Service
up arrow 1%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 214 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
2%
1-4 years
49%
5-9 years
30%
10-19 years
16%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 45%
dental benefits
Dental: 35%
medical benefits
Vision: 28%
dental benefits
None: 50%
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