Front desk managers are usually the first and last person that a customer sees in a company or organization. They are primarily responsible for customer service, greeting and helping guests. They work in a variety of settings, such as retail stores, restaurants, hospitals, hotels, and car repair shops.
These managers are in charge of answering phones and directing the phone calls, as well as taking messages and ensuring they get to the right person. They are also in charge of basic paperwork and filing duties. They must be proficient in basic computer software systems, able to present themselves in a professional manner, and attentive to the guests. It is also important that they have decision-making skills, as the customer often talks about issues with the front desk manager. Front desk managers typically report to senior management.
Most companies require a high school diploma for the front desk manager. Some experience is normally required. However, some companies prefer a bachelor’s degree. Typically, front desk clerks are required to work many different shifts, as many companies are open 24 hours a day. It is possible that they work nights, weekends, and some holidays.
Front Desk Manager Tasks
- Oversee public areas for cleanliness, security, and atmosphere.
- Maintain data accuracy and standardization for all transactions and clients.
- Oversee day to day operations, including scheduling and payroll.
- Train staff and ensure quality of service goals are met.