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Front Desk Manager Salary

Front Desk Managers in the United States can expect only a modest salary, with average pay of just $36K per year. Cash earnings for Front Desk Managers — including $3K in bonuses and $5K in profit sharing proceeds near the top of the pay scale — generally stretch from $20K to $45K depending on individual performance. Location is the main element affecting pay for this group — the company and experience level are driving factors as well. For the most part, Front Desk Managers enjoy their work and report high levels of job satisfaction. Unfortunately, some people in this line of work are without benefits — roughly one-half lack coverage. On the flip side, a little less than one-half have medical insurance and more than a third receive dental plans. There are more female Front Desk Managers who answered the questionnaire than male, making up 68 percent. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$24,810 - $48,745
(Median)
$25K
$36K
$49K
MEDIAN: $35,711
10%
50%
90%

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$8.67 - $17.00
(Median)
$8
$12
$17
MEDIAN: $11.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$24,810 - $48,745  
   
Bonus
$0.00 - $3,425  
Profit Sharing
$0.00 - $4,966  
Commission
$1,006 - $4,861  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,853 - $45,386  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 589
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$8$16$24
Hourly Rate
$8.67 - $17.00  
   
Hourly Tips
$0.00 - $1.23  
Overtime
$11.77 - $23.28  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Bonus
$0.00 - $3,425  
   
Commission
$1,006 - $4,861  
Profit Sharing
$0.00 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,853 - $45,386  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 573

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Job Description for Front Desk Manager

Front desk managers are usually the first and last person that a customer sees in a company or organization. They are primarily responsible for customer service, greeting and helping guests. They work in a variety of settings, such as retail stores, restaurants, hospitals, hotels, and car repair shops.

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Front Desk Manager Tasks

  • Oversee public areas for cleanliness, security, and atmosphere.
  • Maintain data accuracy and standardization for all transactions and clients.
  • Oversee day to day operations, including scheduling and payroll.
  • Train staff and ensure quality of service goals are met.

Common Career Paths for Front Desk Manager


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Front Desk Managers may experience a large salary bump if they progress into a role such as Revenue Manager. The latter position pays an average of $54K annually. Front Desk Managers moving up in their careers tend to step into positions as Hotel General Managers or Assistant Hotel General Managers. The median paychecks in those roles are $21K higher and $5K higher, respectively.

Front Desk Manager Job Listings

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Popular Employer Salaries for Front Desk Manager


Dominating the field, Holiday Inn Express, Best Western International, Inc., Hampton Inn, Marriott International, Inc., and La Quinta Inns & Suites are top firms with a reputation for hiring a great number of Front Desk Managers. Employees of Marriott International, Inc. can expect to make the most, with the company offering a median salary of $35K; however, pay is widely dispersed from bottom to top, ranging from $25K to $59K.

Popular Skills for Front Desk Manager


Survey results suggest that Front Desk Managers put a wide range of professional skills to use. Most notably, skills in Operations Management, Customer Relationship Management, Training, and Scheduling are correlated to pay that is above average. Those proficient in Training are, more often than not, also skilled in Customer Relationship Management (CRM). Those proficient in Customer Service are, more often than not, also skilled in Operations Management and Customer Relationship Management (CRM).

Pay by Experience Level for Front Desk Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Front Desk Managers — those with more experience do not necessarily bring in higher earnings. Salaries for the relatively untried average out to around $29K, but survey participants with five to 10 years of experience earn a significantly higher median of $33K. Front Desk Managers who work for 10 to 20 years in their occupation tend to earn about $35K. Front Desk Managers who have acquired more than two decades of experience generally do see greater compensation; their average income is approximately $37K.

Pay Difference by Location


For Front Desk Managers, working in the bustling city of San Francisco has its advantages, including an above-average pay rate. Front Desk Managers will also find cushy salaries in Fairfax (+49 percent), New York (+37 percent), Boston (+34 percent), and Chicago (+29 percent). Trailing the national average by 7 percent, Atlanta is the market with the smallest paychecks.

Front Desk Manager Reviews

What is it like working as a Front Desk Manager?

Front Desk Manager in Spokane:
"Graveyard Hotel."
Pros: I like being able to do homework during the graveyard shift. Some of the people I meet can be intriguing.
Cons: Boss is a micromanager, some of the guests are on drugs and very uneasy to be around.

Related Job Salaries

United States (change)

Experience Affects Front Desk Manager Salaries




National Average
$31,000


Skills That Affect Front Desk Manager Salaries


Customer Relationship Management (CRM)
up arrow 4%

Training
up arrow 2%

Scheduling
up arrow 2%

Customer Service
0%

National Average
$31,000

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 238 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
2%
1-4 years
49%
5-9 years
29%
10-19 years
17%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 47% dental benefits Dental: 37%
vision benefits Vision: 30% employee benefits None: 50%