The dental office front desk receptionist is the first person that clients see when they visit or call the dental office. The receptionist does vital work with scheduling, records handling and entry, correspondence, verifying insurance eligibility, and facilitating records requests.
The front desk receptionist works with the dentists and assistants to ensure that scheduling proceeds in an effective manner. The receptionist directs arriving patients to waiting areas, and updates them on any expected waiting times. The receptionist also processes records and information filled out by patients and enters these into a computer database. The receptionist also works to verify all insurance eligibility as presented by patients who are to be seen by the dentists. Additionally, the receptionist will likely be the person called upon to provide insurers with any necessary records to verify procedures and findings by the dentist. Finally, the receptionist handles much of the scheduling for the office. She or he deals with incoming phone calls and directs inquiries appropriately. The front desk receptionist processes all incoming mail and directs it to appropriate personnel as required.
To work in this profession, a person usually needs a high school diploma or equivalent; there is some vocational education and job placement offered by some training schools, which may be beneficial or preferred. A receptionist must be organized and have strong phone and computer skills. He or she must be patient, understanding, and act as a pleasant and welcoming presence in the office.
Front Desk Receptionist, Dental Office Tasks
- Schedule and confirm patient appointments, check-ups and physician referrals.
- Answer telephones and direct calls to appropriate staff.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Compile and record medical charts, reports, and correspondence.
- Interview patients to complete insurance and privacy forms.