Front desk receptionists for medical or dental offices are the first people that patients interact with while seeking care, setting the tone for patients' experience. Whether it is for a walk-in or phone call, front desk receptionists handle patient scheduling and payment tracking. They are also responsible for maintaining and updating patients' records, maintaining filing systems, and conducting follow-up with patients as necessary. Front desk receptionists also ensure that the waiting area is clean and welcoming for patients and complete any other tasks as assigned.
Front desk receptionists for medical or dental offices may work part time or full time depending on the needs of their employer. They typically work during their employer's hours of operation, which may include evenings and weekends. Physical requirements are generally minimal for this position.
A high school diploma or equivalent is typically the minimum educational requirement for front desk receptionists for medical or dental offices. However, a postsecondary degree may be preferred. Experience in a similar position is generally required or preferred as well. Front desk receptionists must have excellent interpersonal, communication, multitasking, and organization skills. They should also be proficient with basic computer programs such as the Microsoft Office suite.
Front Desk Receptionist, Medical or Dental Office Tasks
Compile and record medical charts, reports, and correspondence.
Interview patients to complete insurance and privacy forms.
Receive insurance co-pay payments and post amounts paid to patient accounts.
Schedule and confirm patient appointments, check-ups and physician referrals.
Answer telephones and direct calls to appropriate staff.