Front-end supermarket managers are generally responsible for overseeing all employees within a particular sector of the store, such as cashiers and customer service representatives. These managers are tasked with implementing schedules, changing scheduled shifts when necessary, and ensuring that all employees are working in a safe and efficient manner. They may also provide input in hiring and firing decisions within the supermarket.
Depending on the particular supermarket, the front-end manager may be responsible for covering or filling employees' shifts and cleaning the store's front end at closing time. They may also help direct customers when questions arise and even help customers bag their groceries, especially when the supermarket is short-staffed.
No formal education is required to become a supermarket front-end manager. It is common for some to begin as cashiers or other entry-level employees and work their way up via seniority to a managerial position. Strong communication skills are essential for this position, as most of the work involves interacting with co-workers, supervisors, subordinates, and customers.
Front End Manager, Supermarket Tasks
Manage the cashiers and other front end store employees, and strive to meet sales objectives.
Uphold high standards of customer service and conduct employee evaluations.
Facilitate communication between management and staff, and update staff on changes in policies or procedures.
Handle scheduling to keep the front end fully staffed, and participate in hiring and training new employees.