Front line supervisors usually work in a warehouse, factory, or retail environment to oversee the work of employees in producing goods or providing services to customers. They provide on-the-spot corrections for inefficient or damaging work practices and must ensure that employees adhere to all safety guidelines and meet quality standards, and they must also ensure that the work area is presentable and free of hazards at all times.
Front line supervisors often carry out audits for the quality of work, and may also need to meet financial and productivity goals, motivate employees, and provide incentives when appropriate. They must always strive to improve productivity and quality within the department, and administrative duties such as safety and productivity reports, payroll, and scheduling are often necessary as well. Strong communication skills are important in this position to work effectively with associates and other leaders within the company, and they must also maintain a safe environment and assist in developing short- and long-term visions for the company.
A high school diploma and leadership experience are often minimum requirements for this position, and some employers require a bachelor's degree. Practical experience in the field is important in order to direct employees and provide demonstrations, instructions, and answers to questions.