A front office manager is a hands-on leadership role in which the manager oversee a variety of employees' performance, ensuring that they interacting with customers professionally and in line with company policy. The front office manager should also be able to effectively handle problems such as customer complaints or disputes among subordinates. In addition to day-to-day oversight, this individual must develop strategies to increase employee morale and customer satisfaction. They also must be able to communicate effectively with staff effectively and report to their superiors.
Front Office Manager Tasks
Report inventory and staffing problems along with customer complaints to senior management.
Monitor hotel facilities and employee behaviors to ensure safe, clean, courteous customer service.
Supervise, hire, train, and manage front office staff to ensure a fit to organizational quality standards.
Prepare budgets, forecast inventory needs, and manage special projects.