A front office manager is a hands-on leadership role in which the manager oversee a variety of employees' performance, ensuring that they interacting with customers professionally and in line with company policy. The front office manager should also be able to effectively handle problems such as customer complaints or disputes among subordinates. In addition to day-to-day oversight, this individual must develop strategies to increase employee morale and customer satisfaction. They also must be able to communicate effectively with staff effectively and report to their superiors.
A bachelor’s degree in a business field such as management or finance is typically required for a front office manager; however, some companies may accept a high school diploma or GED. Previous experience in the company's area of specialty (such as hotels or theme parks) is needed, so the manager knows general practices and techniques in the industry.
Front Office Manager Tasks
- Report inventory and staffing problems along with customer complaints to senior management.
- Monitor hotel facilities and employee behaviors to ensure safe, clean, courteous customer service.
- Supervise, hire, train, and manage front office staff to ensure a fit to organizational quality standards.
- Prepare budgets, forecast inventory needs, and manage special projects.