Front Office Supervisor Salary

Front Office Supervisors in the United States take home approximately $14.20 per hour on average. Geography is the biggest factor affecting pay for this group, followed by tenure and the particular employer. Although more than half have medical coverage and the greater part have dental coverage, about a fourth claim no health benefits at all. Most Front Office Supervisors like their work and job satisfaction is high. Most Front Office Supervisors survey respondents are women (70 percent). Figures cited in this summary are based on replies to PayScale's salary questionnaire.
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$25,007 - $51,467

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$10.85 - $18.84

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$25,007 - $51,467  
   
Bonus
$0.00 - $2,467  
Commission
$300.00 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,576 - $45,347  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 94
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$10.85 - $18.84  
   
Hourly Tips
$0.44 - $1.31  
Overtime
$15.34 - $26.38  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,467  
   
Commission
$300.00 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,576 - $45,347  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 355
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Job Description for Front Office Supervisor

The front desk of a hotel is often the first point of contact for guests, as well as the place guests go to resolve issues and ask questions. It is the job of the front office supervisor to ensure the satisfaction of all guests both by directly attending to their needs as they arise, as well as by coordinating housekeeping, cooking, and valet staff (if applicable) to maintain the smooth operation of all guest services. Additionally, the front office supervisor usually handles many operational duties, such as staff scheduling, record keeping, and handling cash.

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Front Office Supervisor Tasks

  • Track, process, and balance all receipts and accounting information.
  • Provide directions and timing information to clients, set expectations, and provide excellent customer service.
  • Lead staff meetings and evaluations, including setting standards and training new hires.
  • Process and check in all clients, and verify identity and payment over the phone or in person.
  • Maintain room schedules and maintenance records.

Common Career Paths for Front Office Supervisor


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At the upper end, Front Office Supervisors who move into an Operations Manager role can end up with a hefty increase in pay. The average income for Operations Managers is a much higher $59K per year. It is quite typical for Front Office Supervisors to transition into roles as Assistant Hotel General Managers or Front Office Managers, where reported median earnings are $3K and $5K higher per year.

Front Office Supervisor Job Listings

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Popular Employer Salaries for Front Office Supervisor


Popular Skills for Front Office Supervisor


Front Office Supervisors typically list a handful of skills they use on the job. Most notably, skills in People Management, Customer Relationship Management, Problem Solving, and Customer Service are correlated to pay that is above average. Most people skilled in Customer Service are similarly competent in Customer Relationship Management (CRM).

Pay by Experience Level for Front Office Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. Folks with fewer than five years of experience take home $29K on average, and those who have worked for five to 10 years see a bigger median salary of $33K. After working for 10 to 20 years, Front Office Supervisors make a median salary of $35K. Old hands boasting more than twenty years of relevant experience report pay that is more or less commensurate with that extensive experience; average earnings for this group come out to approximately $41K.

Front Office Supervisor Reviews

What is it like working as a Front Office Supervisor?

Front Office Supervisor in Nashville:
"High Stress, Healthcare Environment."
Pros: 2 weeks of vacation, ability to work independently.
Cons: Highly stressful, low pay, excessive amount of work on one individual for low pay, expected to work over without overtime pay.

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Experience Affects Front Office Supervisor Salaries




National Average
$32,000


Skills That Affect Front Office Supervisor Salaries


Customer Relationship Management (CRM)
up arrow 4%

Problem Solving
up arrow 1%

National Average
$32,000

Customer Service
up arrow 1%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 88 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
1%
1-4 years
42%
5-9 years
27%
10-19 years
21%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 69% dental benefits Dental: 58%
vision benefits Vision: 48% employee benefits None: 26%
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