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Front Office Supervisor Salary

The average Front Office Supervisor in the United States earns approximately $14.05 per hour. The most influential factor affecting pay for this group is geographic location, though experience level and the particular employer have a (lesser) impact as well. While some workers in this profession — about one in four — do not have any health coverage, a majority do receive medical benefits and more than half have dental insurance. Work is enjoyable for Front Office Supervisors, who typically claim high levels of job satisfaction. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
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$24,036 - $51,236
(Median)
$24K
$37K
$51K
MEDIAN: $36,981
10%
50%
90%

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$10.71 - $18.58
(Median)
$11
$14
$19
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$24,036 - $51,236  
   
Bonus
$0.00 - $2,443  
Commission
$300.00 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,250 - $45,101  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 96
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$10.71 - $18.58  
   
Hourly Tips
$0.44 - $1.16  
Overtime
$15.27 - $26.46  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,443  
   
Commission
$300.00 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,250 - $45,101  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 340

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Job Description for Front Office Supervisor

The front desk of a hotel is often the first point of contact for guests, as well as the place guests go to resolve issues and ask questions. It is the job of the front office supervisor to ensure the satisfaction of all guests both by directly attending to their needs as they arise, as well as by coordinating housekeeping, cooking, and valet staff (if applicable) to maintain the smooth operation of all guest services. Additionally, the front office supervisor usually handles many operational duties, such as staff scheduling, record keeping, and handling cash.

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Front Office Supervisor Tasks

  • Track, process, and balance all receipts and accounting information.
  • Provide directions and timing information to clients, set expectations, and provide excellent customer service.
  • Lead staff meetings and evaluations, including setting standards and training new hires.
  • Process and check in all clients, and verify identity and payment over the phone or in person.
  • Maintain room schedules and maintenance records.

Common Career Paths for Front Office Supervisor


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Front Office Supervisors who transition into an Operations Manager role may receive large pay increases as the latter position pays an average $59K per year. Career advancement for the typical Front Office Supervisor often leads to becoming an Assistant Hotel General Manager or a Front Office Manager; median salaries in these positions are $3K higher and $5K higher, respectively.

Front Office Supervisor Job Listings

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Popular Employer Salaries for Front Office Supervisor


Popular Skills for Front Office Supervisor


Front Office Supervisors typically list a handful of skills they use on the job. Most notably, skills in People Management, Customer Relationship Management, Problem Solving, and Customer Service are correlated to pay that is above average. It is often found that people who know Customer Service are also skilled in Customer Relationship Management (CRM).

Pay by Experience Level for Front Office Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Front Office Supervisors — those with more experience do not necessarily bring in higher earnings. The average inexperienced worker earns $30K, and someone who has worked for five to 10 years can expect a bigger median salary of $33K. For Front Office Supervisors, 10 to 20 years of experience on the job amounts to an average salary of $35K. After two decades in the workforce, the average Front Office Supervisor generally earns more than ever; median pay for this group is estimated at $40K.

Front Office Supervisor Reviews

What is it like working as a Front Office Supervisor?

Front Office Supervisor in Nashville:
"High Stress, Healthcare Environment."
Pros: 2 weeks of vacation, ability to work independently.
Cons: Highly stressful, low pay, excessive amount of work on one individual for low pay, expected to work over without overtime pay.

Related Job Salaries

United States (change)

Experience Affects Front Office Supervisor Salaries

Late-Career
up arrow 27%



National Average
$32,000


Skills That Affect Front Office Supervisor Salaries


Customer Relationship Management (CRM)
up arrow 4%

Problem Solving
0%

National Average
$32,000

Customer Service
up arrow 2%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 91 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
1%
1-4 years
42%
5-9 years
28%
10-19 years
20%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 69% dental benefits Dental: 59%
vision benefits Vision: 49% employee benefits None: 27%