Front Office Supervisor Salary

Pay for Front Office Supervisors in the United States sits in the ballpark of $14.50 per hour. This group's pay is mainly influenced by location, followed by years of experience and the individual firm. Female Front Office Supervisors make up most of the survey respondents at 72 percent. Most Front Office Supervisors like their work and job satisfaction is high. Not all workers are lucky enough to have benefits; in fact, nearly one-fourth are without coverage. Medical insurance is claimed by the greater part and dental insurance is reported by the larger part. The figures in this rundown are based on the results of PayScale's salary questionnaire.
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$25,586 - $51,325
(Median)
$26K
$38K
$51K
MEDIAN: $37,519
10%
50%
90%

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$11.04 - $19.70
(Median)
$11
$14
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$25,586 - $51,325  
   
Bonus
$0.00 - $2,936  
Profit Sharing
$2,023  
Commission
$3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,159 - $45,827  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 105
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$11.04 - $19.70  
   
Hourly Tips
$0.44 - $1.31  
Overtime
$15.90 - $27.24  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$0.00 - $2,936  
   
Commission
$3,000  
Profit Sharing
$2,023  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,159 - $45,827  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 378
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Job Description for Front Office Supervisor

The front desk of a hotel is often the first point of contact for guests, as well as the place guests go to resolve issues and ask questions. It is the job of the front office supervisor to ensure the satisfaction of all guests both by directly attending to their needs as they arise, as well as by coordinating housekeeping, cooking, and valet staff (if applicable) to maintain the smooth operation of all guest services. Additionally, the front office supervisor usually handles many operational duties, such as staff scheduling, record keeping, and handling cash.

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Front Office Supervisor Tasks

  • Track, process, and balance all receipts and accounting information.
  • Provide directions and timing information to clients, set expectations, and provide excellent customer service.
  • Lead staff meetings and evaluations, including setting standards and training new hires.
  • Process and check in all clients, and verify identity and payment over the phone or in person.
  • Maintain room schedules and maintenance records.

Common Career Paths for Front Office Supervisor


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Front Office Supervisors may progress into high-paying roles like Operations Manager, where median compensation is $59K annually. It is quite typical for Front Office Supervisors to transition into roles as Assistant Hotel General Managers or Front Office Managers, where reported median earnings are $3K and $4K higher per year.

Front Office Supervisor Job Listings

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Popular Employer Salaries for Front Office Supervisor


Popular Skills for Front Office Supervisor


Front Office Supervisors note just a narrow range of job skills. Most notably, skills in People Management, Customer Relationship Management, Problem Solving, and Customer Service are correlated to pay that is above average. Those educated in Customer Service tend to be well versed in Customer Relationship Management (CRM).

Pay by Experience Level for Front Office Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Front Office Supervisors — those with more experience do not necessarily bring in higher earnings. Salaries for inexperienced workers average out to $34K, and those with five to 10 years' experience earn a higher median of $30K. Front Office Supervisors bring in $36K after working for 10 to 20 years. Veterans who have acquired more than 20 years report a median income of $41K, which is generally higher than the pay reported by other tenure groups.

Front Office Supervisor Reviews

What is it like working as a Front Office Supervisor?

Front Office Supervisor in Nashville:
"High Stress, Healthcare Environment."
Pros: 2 weeks of vacation, ability to work independently.
Cons: Highly stressful, low pay, excessive amount of work on one individual for low pay, expected to work over without overtime pay.

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Experience Affects Front Office Supervisor Salaries




National Average
$33,000


Skills That Affect Front Office Supervisor Salaries


Customer Relationship Management (CRM)
up arrow 2%

Problem Solving
up arrow 1%

National Average
$33,000

Customer Service
up arrow 2%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 86 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

Less than 1 year
1%
1-4 years
40%
5-9 years
28%
10-19 years
23%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 70%
dental benefits
Dental: 58%
medical benefits
Vision: 48%
dental benefits
None: 25%
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