Front Office Supervisor Salary

Front Office Supervisors in the United States can expect to earn an average of $14.20 per hour. Geography is the main element affecting pay for this group — career duration and the individual firm are driving factors as well. Men are in the minority of survey respondents, with female Front Office Supervisors making up 70 percent. For the most part, Front Office Supervisors enjoy their work and report high levels of job satisfaction. Health benefits are not enjoyed by everyone in this line of work, and about a fourth lack any coverage at all. Medical benefits are reported by more than half and dental coverage is claimed by the larger part. This overview is based on answers to PayScale's salary questionnaire.
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$25,140 - $51,531
(Median)
$25K
$37K
$52K
MEDIAN: $37,346
10%
50%
90%

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$10.82 - $18.86
(Median)
$11
$14
$19
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$25,140 - $51,531  
   
Bonus
$0.00 - $2,448  
Commission
$300.00 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,504 - $45,388  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 96
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$10.82 - $18.86  
   
Hourly Tips
$0.44 - $1.31  
Overtime
$15.42 - $26.43  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,448  
   
Commission
$300.00 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,504 - $45,388  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 353
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Job Description for Front Office Supervisor

The front desk of a hotel is often the first point of contact for guests, as well as the place guests go to resolve issues and ask questions. It is the job of the front office supervisor to ensure the satisfaction of all guests both by directly attending to their needs as they arise, as well as by coordinating housekeeping, cooking, and valet staff (if applicable) to maintain the smooth operation of all guest services. Additionally, the front office supervisor usually handles many operational duties, such as staff scheduling, record keeping, and handling cash.

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Front Office Supervisor Tasks

  • Track, process, and balance all receipts and accounting information.
  • Provide directions and timing information to clients, set expectations, and provide excellent customer service.
  • Lead staff meetings and evaluations, including setting standards and training new hires.
  • Process and check in all clients, and verify identity and payment over the phone or in person.
  • Maintain room schedules and maintenance records.

Common Career Paths for Front Office Supervisor


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Front Office Supervisors' salaries may rise greatly for those who assume a higher-end position such as an Operations Manager. The average Operations Manager brings home $59K per year. Typical career progression for a Front Office Supervisor involves becoming an Assistant Hotel General Manager or a Front Office Manager, roles that pay $3K more and $5K more on average.

Front Office Supervisor Job Listings

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Popular Employer Salaries for Front Office Supervisor


Popular Skills for Front Office Supervisor


Job skills reported by Front Office Supervisors are limited. Most notably, skills in People Management, Customer Relationship Management, Problem Solving, and Customer Service are correlated to pay that is above average. The majority of those who know Customer Service also know Customer Relationship Management (CRM).

Pay by Experience Level for Front Office Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Front Office Supervisors — those with more experience do not necessarily bring in higher earnings. Salaries for inexperienced workers average out to $33K, and those with five to 10 years' experience earn a higher median of $30K. On average, Front Office Supervisors make $35K following one to two decades on the job. Ultimately, more time spent in the workforce does seem to translate to bigger paychecks; seasoned veterans with more than 20 years of experience report a median income of $41K.

Front Office Supervisor Reviews

What is it like working as a Front Office Supervisor?

Front Office Supervisor in Nashville:
"High Stress, Healthcare Environment."
Pros: 2 weeks of vacation, ability to work independently.
Cons: Highly stressful, low pay, excessive amount of work on one individual for low pay, expected to work over without overtime pay.

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Experience Affects Front Office Supervisor Salaries




National Average
$32,000


Skills That Affect Front Office Supervisor Salaries


Customer Relationship Management (CRM)
up arrow 4%

Problem Solving
up arrow 1%

National Average
$32,000

Customer Service
up arrow 2%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 90 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
1%
1-4 years
42%
5-9 years
27%
10-19 years
21%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 68% dental benefits Dental: 58%
vision benefits Vision: 48% employee benefits None: 27%
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