Front Office Supervisor Salary
Job Description for Front Office Supervisor
The front desk of a hotel is often the first point of contact for guests, as well as the place guests go to resolve issues and ask questions. It is the job of the front office supervisor to ensure the satisfaction of all guests both by directly attending to their needs as they arise, as well as by coordinating housekeeping, cooking, and valet staff (if applicable) to maintain the smooth operation of all guest services. Additionally, the front office supervisor usually handles many operational duties, such as staff scheduling, record keeping, and handling cash.Read More...
Because the front office supervisor is responsible for guest satisfaction, they must possess strong interpersonal skills and a willingness to solve problems, as well as the managerial talents necessary to coordinate and direct several different teams at once. The front office supervisor is often required to stand for much of their shift, and they are often moving around to supervise staff and see to guests' needs. The front office supervisor typically works during daytime business hours, though some establishments may have nighttime supervisors as well.
The qualifications for front desk supervisor generally includes a high school diploma or equivalent; however, some employers may require certification in hotel operations or an associate's degree. In larger hotels, it is usually preferred that applicants possess a bachelor's degree in hospitality, hotel management, or a related field. Experience working in a hospitality environment may be preferred as well.
Front Office Supervisor Tasks
- Track, process, and balance all receipts and accounting information.
- Provide directions and timing information to clients, set expectations, and provide excellent customer service.
- Lead staff meetings and evaluations, including setting standards and training new hires.
- Process and check in all clients, and verify identity and payment over the phone or in person.
- Maintain room schedules and maintenance records.
Common Career Paths for Front Office Supervisor
Though not the most common occurrence, Front Office Supervisors sometimes become Operations Managers, where the average income is $59K per year. A common career progression for a Front Office Supervisor is to become a Front Office Manager or an Assistant Hotel General Manager. Compared to Front Office Supervisors, the first group earns $3K more on average, and the second group earns $2K more.
Front Office Supervisor Job Listings
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Popular Employer Salaries for Front Office Supervisor
Popular Skills for Front Office Supervisor
Just a handful of professional skills are reported by Front Office Supervisors who took the survey. Most notably, skills in People Management, Customer Relationship Management, Problem Solving, and Customer Service are correlated to pay that is above average. It is often found that people who know Customer Service are also skilled in Customer Relationship Management (CRM).
Pay by Experience Level for Front Office Supervisor
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For many Front Office Supervisors, extensive experience does not lead to significantly more money. Relatively untried employees who have less than five years' experience make $32K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $36K. On average, Front Office Supervisors make $37K following one to two decades on the job. Survey participants who have spent more than 20 years on the job report a predictably higher median income of $40K, demonstrating that compensation is roughly commensurate with experience in the end.