The average Front Office Supervisor in the United States can expect to rake in roughly $15.03 per hour. Geography is the biggest factor affecting pay for this group, followed by career duration and the individual firm. Health benefits are not enjoyed by everyone in this line of work, and just over one in five lack any coverage at all. Medical benefits are reported by a fair number and dental coverage is claimed by a little more than half. The majority of workers are highly satisfied with their job. Most Front Office Supervisors survey respondents are women (74 percent). This report is based on answers to PayScale's salary questionnaire.
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$27,533 - $51,562
(Median)
$28K
$40K
$52K
MEDIAN: $40,396
10%
50%
90%

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$11.65 - $21.54
(Median)
$12
$15
$22
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$27,533 - $51,562  
   
Bonus
$197.27 - $3,394  
Commission
$6,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,892 - $47,421  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 57
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$11.65 - $21.54  
   
Hourly Tips
$0.88  
Overtime
$15.62 - $30.63  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$197.27 - $3,394  
   
Commission
$6,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,892 - $47,421  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 229
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Job Description for Front Office Supervisor

The front desk of a hotel is often the first point of contact for guests, as well as the place guests go to resolve issues and ask questions. It is the job of the front office supervisor to ensure the satisfaction of all guests both by directly attending to their needs as they arise, as well as by coordinating housekeeping, cooking, and valet staff (if applicable) to maintain the smooth operation of all guest services. Additionally, the front office supervisor usually handles many operational duties, such as staff scheduling, record keeping, and handling cash.

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Front Office Supervisor Tasks

  • Track, process, and balance all receipts and accounting information.
  • Provide directions and timing information to clients, set expectations, and provide excellent customer service.
  • Lead staff meetings and evaluations, including setting standards and training new hires.
  • Process and check in all clients, and verify identity and payment over the phone or in person.
  • Maintain room schedules and maintenance records.

Common Career Paths for Front Office Supervisor


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Though not the most common occurrence, Front Office Supervisors sometimes become Operations Managers, where the average income is $59K per year. A common career progression for a Front Office Supervisor is to become a Front Office Manager or an Assistant Hotel General Manager. Compared to Front Office Supervisors, the first group earns $3K more on average, and the second group earns $2K more.

Front Office Supervisor Job Listings

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Popular Employer Salaries for Front Office Supervisor


Popular Skills for Front Office Supervisor


Just a handful of professional skills are reported by Front Office Supervisors who took the survey. Most notably, skills in People Management, Customer Relationship Management, Problem Solving, and Customer Service are correlated to pay that is above average. It is often found that people who know Customer Service are also skilled in Customer Relationship Management (CRM).

Pay by Experience Level for Front Office Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Front Office Supervisors, extensive experience does not lead to significantly more money. Relatively untried employees who have less than five years' experience make $32K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $36K. On average, Front Office Supervisors make $37K following one to two decades on the job. Survey participants who have spent more than 20 years on the job report a predictably higher median income of $40K, demonstrating that compensation is roughly commensurate with experience in the end.

Front Office Supervisor Reviews

What is it like working as a Front Office Supervisor?

Front Office Supervisor in Nashville:
"High Stress, Healthcare Environment."
Pros: 2 weeks of vacation, ability to work independently.
Cons: Highly stressful, low pay, excessive amount of work on one individual for low pay, expected to work over without overtime pay.

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Experience Affects Front Office Supervisor Salaries




National Average
$34,000


Skills That Affect Front Office Supervisor Salaries


Customer Relationship Management (CRM)
up arrow 3%

Problem Solving
up arrow 2%

Customer Service
0%

National Average
$34,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 39 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
1%
1-4 years
38%
5-9 years
26%
10-19 years
26%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 70%
dental benefits
Dental: 55%
medical benefits
Vision: 45%
dental benefits
None: 23%
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