Front Office Supervisor Salary

For Front Office Supervisors, hourly average wages total $14.20 per hour. Geographic location is the biggest factor affecting pay for this group, followed by tenure and the individual firm. The majority of Front Office Supervisors claim high levels of job satisfaction. Female Front Office Supervisors make up most of the survey respondents at 70 percent. While some workers in this profession — close to a fourth — do not have any health coverage, more than half do receive medical benefits and the greater part have dental insurance. Participants in PayScale's salary questionnaire provided the particulars of this report.
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$25,140 - $51,531
(Median)
$25K
$37K
$52K
MEDIAN: $37,346
10%
50%
90%

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$10.82 - $18.71
(Median)
$11
$14
$19
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$25,140 - $51,531  
   
Bonus
$0.00 - $2,448  
Commission
$300.00 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,562 - $45,404  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 96
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$10.82 - $18.71  
   
Hourly Tips
$0.44 - $1.31  
Overtime
$15.43 - $26.41  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,448  
   
Commission
$300.00 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,562 - $45,404  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 352
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Job Description for Front Office Supervisor

The front desk of a hotel is often the first point of contact for guests, as well as the place guests go to resolve issues and ask questions. It is the job of the front office supervisor to ensure the satisfaction of all guests both by directly attending to their needs as they arise, as well as by coordinating housekeeping, cooking, and valet staff (if applicable) to maintain the smooth operation of all guest services. Additionally, the front office supervisor usually handles many operational duties, such as staff scheduling, record keeping, and handling cash.

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Front Office Supervisor Tasks

  • Track, process, and balance all receipts and accounting information.
  • Provide directions and timing information to clients, set expectations, and provide excellent customer service.
  • Lead staff meetings and evaluations, including setting standards and training new hires.
  • Process and check in all clients, and verify identity and payment over the phone or in person.
  • Maintain room schedules and maintenance records.

Common Career Paths for Front Office Supervisor


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For Front Office Supervisors, progressing to an Operations Manager role may result in a significant raise. On average, an Operations Manager can earn $59K annually. Assistant Hotel General Managers or Front Office Managers are common next-step roles for Front Office Supervisors moving up in their careers; annual pay for Assistant Hotel General Managers is $3K higher on average, and it's $5K higher for Front Office Managers.

Front Office Supervisor Job Listings

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Popular Employer Salaries for Front Office Supervisor


Popular Skills for Front Office Supervisor


Front Office Supervisors only report a few specific skills. Most notably, skills in People Management, Customer Relationship Management, Problem Solving, and Customer Service are correlated to pay that is above average. Those educated in Customer Service tend to be well versed in Customer Relationship Management (CRM).

Pay by Experience Level for Front Office Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Front Office Supervisors, more experience in the field does not usually mean bigger paychecks. People who have worked for fewer than five years bring home $30K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $33K. Front Office Supervisors who work for 10 to 20 years in their occupation tend to earn about $35K. Veterans who have worked for more than two decades do tend to make the most in the end; the median pay for this group is $41K.

Front Office Supervisor Reviews

What is it like working as a Front Office Supervisor?

Front Office Supervisor in Nashville:
"High Stress, Healthcare Environment."
Pros: 2 weeks of vacation, ability to work independently.
Cons: Highly stressful, low pay, excessive amount of work on one individual for low pay, expected to work over without overtime pay.

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Experience Affects Front Office Supervisor Salaries




National Average
$32,000


Skills That Affect Front Office Supervisor Salaries


Customer Relationship Management (CRM)
up arrow 4%

Problem Solving
up arrow 1%

National Average
$32,000

Customer Service
up arrow 2%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 91 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
1%
1-4 years
42%
5-9 years
27%
10-19 years
21%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 68% dental benefits Dental: 57%
vision benefits Vision: 48% employee benefits None: 27%
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