Front Office Supervisor Salary
Job Description for Front Office Supervisor
The front desk of a hotel is often the first point of contact for guests, as well as the place guests go to resolve issues and ask questions. It is the job of the front office supervisor to ensure the satisfaction of all guests both by directly attending to their needs as they arise, as well as by coordinating housekeeping, cooking, and valet staff (if applicable) to maintain the smooth operation of all guest services. Additionally, the front office supervisor usually handles many operational duties, such as staff scheduling, record keeping, and handling cash.Read More...
Because the front office supervisor is responsible for guest satisfaction, they must possess strong interpersonal skills and a willingness to solve problems, as well as the managerial talents necessary to coordinate and direct several different teams at once. The front office supervisor is often required to stand for much of their shift, and they are often moving around to supervise staff and see to guests' needs. The front office supervisor typically works during daytime business hours, though some establishments may have nighttime supervisors as well.
The qualifications for front desk supervisor generally includes a high school diploma or equivalent; however, some employers may require certification in hotel operations or an associate's degree. In larger hotels, it is usually preferred that applicants possess a bachelor's degree in hospitality, hotel management, or a related field. Experience working in a hospitality environment may be preferred as well.
Front Office Supervisor Tasks
- Process and check in all clients, and verify identity and payment over the phone or in person.
- Maintain room schedules and maintenance records.
- Lead staff meetings and evaluations, including setting standards and training new hires.
- Track, process, and balance all receipts and accounting information.
- Provide directions and timing information to clients, set expectations, and provide excellent customer service.
Common Career Paths for Front Office Supervisor
While Front Office Supervisors do not often become Operations Managers, the job pays $59K per year on average. Front Office Managers or Assistant Hotel General Managers are common next-step roles for Front Office Supervisors moving up in their careers; annual pay for Front Office Managers is $3K higher on average, and it's $2K higher for Assistant Hotel General Managers.
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Popular Skills for Front Office Supervisor
Survey takers who work as Front Office Supervisors usually report a few specific skills. Most notably, skills in People Management, Problem Solving, Customer Service, and Customer Relationship Management (CRM) are correlated to pay that is above average. Most people skilled in Customer Service are similarly competent in Customer Relationship Management (CRM).
Pay by Experience Level for Front Office Supervisor
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For many Front Office Supervisors, extensive experience does not lead to significantly more money. Respondents with less than five years' experience take home $33K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $36K. For Front Office Supervisors, 10 to 20 years of experience on the job amounts to an average salary of $37K. Veterans who have worked for more than two decades do tend to make the most in the end; the median pay for this group is $40K.
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