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Front Office Supervisor Salary

Median pay for Front Office Supervisors in the United States is around $14.09 per hour. Compensation for this group is mainly affected by geography, but years of experience and the particular employer are influential factors as well. Health benefits are not claimed by all — about one in four lack any form of coverage — but the larger part have medical insurance, and a majority have dental, too. Job satisfaction for Front Office Supervisors is high. The figures in this rundown are based on the results of PayScale's salary questionnaire.
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$24,081 - $51,487
(Median)
$24K
$37K
$51K
MEDIAN: $37,157
10%
50%
90%

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$10.73 - $18.62
(Median)
$11
$14
$19
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$24,081 - $51,487  
   
Bonus
$0.00 - $2,438  
Commission
$300.00 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,292 - $45,440  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 97
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$10.73 - $18.62  
   
Hourly Tips
$0.44 - $1.16  
Overtime
$15.28 - $26.44  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,438  
   
Commission
$300.00 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,292 - $45,440  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 345

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United States (change)


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Job Description for Front Office Supervisor

The front desk of a hotel is often the first point of contact for guests, as well as the place guests go to resolve issues and ask questions. It is the job of the front office supervisor to ensure the satisfaction of all guests both by directly attending to their needs as they arise, as well as by coordinating housekeeping, cooking, and valet staff (if applicable) to maintain the smooth operation of all guest services. Additionally, the front office supervisor usually handles many operational duties, such as staff scheduling, record keeping, and handling cash.

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Front Office Supervisor Tasks

  • Track, process, and balance all receipts and accounting information.
  • Provide directions and timing information to clients, set expectations, and provide excellent customer service.
  • Lead staff meetings and evaluations, including setting standards and training new hires.
  • Process and check in all clients, and verify identity and payment over the phone or in person.
  • Maintain room schedules and maintenance records.

Common Career Paths for Front Office Supervisor


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Front Office Supervisors who go on to become Operations Managers may see their salaries climb quite a bit. Median pay for Operations Managers is $59K annually. When Front Office Supervisors are ready for the next step in their careers, they often become Assistant Hotel General Managers or Front Office Managers. Those roles pay an additional $3K and $5K, respectively.

Front Office Supervisor Job Listings

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Popular Employer Salaries for Front Office Supervisor


Popular Skills for Front Office Supervisor


Front Office Supervisors who responded to the survey indicated only a few skills that they use on the job. Most notably, skills in People Management, Customer Relationship Management, Problem Solving, and Customer Service are correlated to pay that is above average. Most people who know Customer Service also know Customer Relationship Management (CRM).

Pay by Experience Level for Front Office Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Front Office Supervisors do not generally earn higher incomes from more experience in the field. Salaries for inexperienced workers average out to $33K, and those with five to 10 years' experience earn a higher median of $30K. After working for 10 to 20 years, Front Office Supervisors make a median salary of $35K. Veterans who have acquired more than 20 years report a median income of $40K, which is generally higher than the pay reported by other tenure groups.

Front Office Supervisor Reviews

What is it like working as a Front Office Supervisor?

Front Office Supervisor in Nashville:
"High Stress, Healthcare Environment."
Pros: 2 weeks of vacation, ability to work independently.
Cons: Highly stressful, low pay, excessive amount of work on one individual for low pay, expected to work over without overtime pay.

Related Job Salaries

United States (change)

Experience Affects Front Office Supervisor Salaries




National Average
$32,000


Skills That Affect Front Office Supervisor Salaries


Customer Relationship Management (CRM)
up arrow 3%

Problem Solving
0%

National Average
$32,000

Customer Service
up arrow 2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 90 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
1%
1-4 years
41%
5-9 years
27%
10-19 years
21%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 69% dental benefits Dental: 59%
vision benefits Vision: 49% employee benefits None: 27%
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