A front of house receptionist has a multitude of responsibilities relating to administrative duties, as well as customer service and hospitality. This person can be employed in a variety of industries and will typically work within an office. This position will normally keep daytime, weekday hours. However, some industries will require evening or overnight shifts, as well as weekend hours. This person may not be required to have formal educational training. However, experience with administrative and customer service positions is generally appreciated.
A front of house receptionist will usually have quite a few responsibilities, and no two positions are exactly alike. Here are some examples of the main responsibilities associated with a front of house receptionist: greeting and welcoming visitors (in person or via telephone), acting as the main point of contact between customers and company personnel, directing visitors, giving visitors instructions, maintaining the telecommunication system, maintaining a safe reception area, maintaining a clean work area, contributing to the overall team effort by performing miscellaneous tasks, operating a telephone switchboard, routing calls to various personnel, scheduling meetings, maintaining a calendar, gathering visitor information, coordinating office activities, coordinating mail flow both in and out of the office, arranging appointments, issuing parking passes, sending emails and faxes, collecting mail and parcels, and relaying messages and scheduling appointments.
This person will likely need to be proficient with office equipment, including computers and fax machines. This position requires a person who is extremely friendly and outgoing with an overall desire to help the operation. This person should be highly organized and detail-oriented.
Front of House Receptionist Tasks
Answer calls originating from external and internal sources.
Handle all incoming urgent matters or emergencies for staff.
Write messages using proper grammar and spelling.
Verify names and telephone numbers.
Direct caller to appropriate extension.