A hotel general manager usually has the responsibility of overseeing the entire workings of a given hotel. Keeping finances in order, planning for events within the hotel, and budgeting for new renovations to the building are all within the realm of a hotel general manager’s duties. It is normally the hotel general manager’s job to ensure that all employees at the hotel are performing their work in a satisfactory manner and are making the hotel guests feel welcome and pleased. If any hotel staff perform their work poorly, it is the hotel general manager’s duty to terminate them.
Hiring new employees is also within the realm of a hotel general manager’s duties as well. Ensuring that security measures are place to keep guests and employees safe at the hotel should be of utmost importance to a hotel general manager. According, budgeting for a security system and surveillance is normally on the to-do list of a hotel general manager. Maximizing profits is extremely important for the success of the hotel, and it is generally within the hotel general manager’s list of duties to do so. Whether it be offering specials on rooms or discounts for certain times of the yea, it is the hotel general manager’s duty to ensure the hotel stays afloat financially.
Hotel general managers normally do not need a specific degree, though having a degree in business management or hospitality is a huge plus. As a management position, years of experience is also usually required.
General Manager, Hotel Tasks
Develop an operational budget and monitor cost controls.
Complete daily audits and monthly paperwork.
Maintain accountability for each department.
Oversee all aspects of hotel operations.
Resolve guest and employee concerns.