What do you wish you knew about your job when you first started out?
General Manager, Hotel in Coeur d'Alene:
"Thinking above and beyond."
Always put your best foot forward to make your guests feel like the most important person during their stay. Be one step ahead to anticipate needs of the hotel, foresee possible conflicts and areas/guests in need of special attention. Have lighting focus but keep your work at the hotel from funneling into tunnel-vision; there are so many facets within a hotel to make it operate properly, market well and be successful - all need your attention.
General Manager, Hotel in Shallotte:
"Negotiating my worth."
Negotiate up front. Know your worth. Know that the time you spend on property is not even a drop in the bucket to the work you will need to do before and after your 8 hour day. You will work 24/7. Always on call. Always in react mode.