The general store manager is the senior manager in the daily operations of a particular store. As the senior manager, they perform a variety of tasks to ensure the store's smooth operation, such as relaying, adopting, and implementing corporate policy. They monitor the performance of the store and work with other managers and employees to ensure that an acceptable level of performance is met. On top of the operations aspect of the job, the general manager also works closely with employees to ensure a high level of customer care. They also usually have the final word on resolving customer issues and complaints.
General Store Manager Tasks
Develop rapport and make connections with the retail team and customers.
Set and track retail goals and objectives.
Manage overall day to day operations of the store, including hiring, reviewing, and employee scheduling.
Assist in planning annual or specific budgets.